Queen Nails

+1 803-735-7995

3902 Two Notch Rd E, Columbia, SC 29204 United States of America

Open Today: -

Quick Facts About Queen Nails

Queen Nails Place has a mix of strengths and weaknesses based on the comments provided. In order to provide a comprehensive analysis, each comment will be examined individually.

Positive Comments:

1. "Definitely will go back ... Amy was absolutely amazing done my nails exactly what I wanted and less than $50 ... Her and Tom was very friendly too." Strengths: - Skilled nail technicians: Amy was able to execute the customer's desired nail design perfectly. - Affordable prices: The customer found the prices to be reasonable, especially considering the quality of the service. - Friendly staff: Both Amy and Tom were noted as being friendly, creating a positive and welcoming atmosphere in the salon.

2. "I enjoyed visiting Queen nails and getting my nails done. It was a week ago and my nails still look fresh. The cost for a mani and pedi was the most reasonably priced I had found this year. Shouts out to Tom ☺" Strengths: - Long-lasting results: The customer's nails still looked fresh after a week, indicating good quality products and techniques. - Affordable prices: The customer found the cost of a manicure and pedicure to be the most reasonable compared to other salons they had visited. - Positive shout-out to Tom: This suggests that Tom provided excellent service and left a lasting impression on the customer.

Negative Comments:

1. "They are unprofessional and the man is nasty. He’s wiping his runny nose and not washing hands. A customer called him out before service and he only rinses his hand with no soap. If you carefully look around, the place is not being cleaned. I was okay with the lady doing my nails, but I definitely will not return!" Weaknesses: - Lack of professionalism: The customer observed unprofessional behavior from a male staff member, including not washing his hands properly and being seen wiping his nose. - Hygiene concerns: The customer noticed that the salon was not being cleaned properly, which is a concerning factor for anyone seeking nail services. - Unsatisfactory customer service: The lack of action or response from the staff member in question, as well as the overall cleanliness of the salon, left the customer with a negative impression and a decision not to return.

2. "Customer service is very rude, then when your telling them what u want they overtalk you, talking and eating while you getting serviced, the money is never the problem. I wouldn’t recommend going back or coming here." Weaknesses: - Poor customer service: According to the comment, the staff members were not attentive to the customer's needs, spoke over them, and engaged in distracting activities while providing the service. - Lack of professionalism: Talking and eating while serving customers can be seen as unprofessional and disrespectful, causing dissatisfaction and a negative experience for the customer.

3. "If I could give them zero stars, I would!!! Terrible customer service, came here 3 days in a row!! No one could do any waxes neither of the days!!!! I would NOT recommend anyone to come here!!" Weaknesses: - Inconsistent service: The comment indicates a lack of available staff to perform waxing services on three consecutive days. This inconsistency in scheduling may lead to frustration and inconvenience for customers. - Negative customer service experience: The customer experienced terrible customer service due to the repeated unavailability of the desired service.

4. "Customer service is perfect ☺️????????????they are so kind and sweet" Strengths: - Excellent customer service: This feedback highlights positive experiences with the customer service, with the staff described as kind and sweet, creating a positive and welcoming atmosphere.

5. "I always get the manicure and pedicure with gel. It's relaxing and affordable. I like being able to get in and out in a timely manner and with exceptional quality." Strengths: - Relaxing experience: The customer found the manicure and pedicure services with gel to be relaxing, which is an important aspect of a spa experience. - Affordable prices: The customer noted that the services were affordable, indicating good value for money. - Efficient service: Being able to get in and out in a timely manner is appreciated by busy customers. Exceptional quality was also mentioned, suggesting a high standard of service.

In conclusion, Queen Nails Place has a mixed reputation based on the comments provided. The strengths include skilled technicians, affordable prices, friendly staff, long-lasting results, positive customer service experiences, and efficient services. On the other hand, there are weaknesses in terms of unprofessional behavior, hygiene concerns, inconsistent service, poor customer service experiences, and lack of attentiveness. It is important for the salon to address the negative feedback and improve these areas to ensure a positive overall customer experience.

Best TL Reviews

Definitely will go back ... Amy was absolutely amazing done my nails exactly what I wanted and less than $50 ... Her and Tom was very friendly too..

I enjoyed visiting Queen nails and getting my nails done. It was a week ago and my nails still look fresh. The cost for a mani and pedi was the most reasonably priced I had found this year. Shouts out to Tom ☺

They are unprofessional and the man is nasty. He’s wiping his runny nose and not washing hands. A customer called him out before service and he only rinses his hand with no soap. If you carefully look around, the place is not being cleaned. I was ok with the lady doing my nails, but I definitely will not return!

Customer service is very rude, then when your telling them what u want they over talk you, talking and eating while you getting serviced, the money is never the problem. I wouldn’t recommend going back or coming here. ????

If I could give them zero stars I would!!! Terrible customer service, came here 3 days in a row!! No one could do any waxes neither of the days!!!! I would NOT recommend anyone to come here!!

I really enjoy going to get my nails and feet done. They treat me like family.

Customer service is perfect ☺️????????????they are so kind and sweet

I always get the manicure and pedicure with gel. It's relaxing and affordable. I like being able to get in and out in a timely manner and with exceptional quality.