Richard's Nail Spa & Salon

+1 716-688-3900

9620-9640 Transit Rd, East Amherst, NY 14051 United States of America

Open Today: -

Quick Facts About Richard's Nail Spa & Salon

Strengths:

1. Skilled and talented nail technicians: Many customers have praised the skills and artistry of the nail technicians at Richard's Nail Spa & Salon, particularly Kathy and Richard. Their ability to consistently deliver stunning nail designs and leave customers satisfied is a significant strength for the salon.

2. Customer service: Multiple reviewers mentioned the excellent customer service they received at Richard's Nail Spa & Salon. Customers appreciated being greeted and offered drinks, as well as the friendly and charming atmosphere created by the staff. The professionalism and charm of Richard, in particular, were highlighted as strengths.

3. Flexible scheduling: Richard's Nail Spa & Salon offers later hours and Sunday hours, which is a convenience for customers who may have busy schedules or prefer to visit on weekends. This flexibility and availability stood out to one customer who had difficulty getting an appointment elsewhere.

4. Expertise in acrylic nails: Richard's Nail Spa & Salon received praise for Richard's expertise in acrylic nails. Customers specifically mentioned that Richard is highly skilled and knowledgeable in this area, which is advantageous for those seeking acrylic nail services.

Weaknesses:

1. Inconsistency in service quality: One customer expressed dissatisfaction with the services received from a new nail technician, leading to subpar results. This inconsistency in service quality suggests that the salon's performance may vary depending on the individual providing the services.

2. Poor attention to detail: Another customer criticized the rushed manicure they received at Richard's Nail Spa & Salon. The presence of nail polish on the skin and poorly maintained cuticles indicates that attention to detail may be lacking in some cases.

3. Additional fees for card payments: One customer mentioned being surprised by a $5.00 charge for using a card to pay for a $35.00 transaction. This additional fee can be seen as an inconvenience or a disadvantage to customers who prefer to use card payments.

4. Dependency on a specific nail technician: One reviewer explicitly stated that Richard's Nail Spa & Salon is only good if Richard himself does the nails. This suggests a potential weakness in the salon's ability to consistently deliver high-quality services by all staff members, except for Richard.

In conclusion, Richard's Nail Spa & Salon has several strengths, including skilled and talented nail technicians, excellent customer service, flexible scheduling, and expertise in acrylic nails. However, there are also weaknesses to consider, such as inconsistency in service quality, poor attention to detail in some cases, additional fees for card payments, and dependency on a specific nail technician for excellent results.

Best TL Reviews

Absolutely amazing! Richard is great. And Kathy is a very skilled artist with designs. She always makes my nails look stunning! I will continue to go here for many years to come...

Will never come back here. I usually go somewhere else that was booked so I thought I would give it a try. From the very beginning I felt like my being there was an inconvenience. I should have left then. The nail tech, Amelia, raced through my manicure and it really shows. Nail polish on the skin. Cuticles are a mess. I didnt even bother asking for a design. Then I find out to pay with card is an additional $5.00 on a $35.00 transaction. Never again. Go to Bee Nails no matter how long it takes.

I absolutely LOVE coming here. They always do my nails beautifully. I've never left dissatisfied.

Richard is THE MAN! I went in today and had a brand new worker who did not do terrible but I was not extremely happy with the final product (gel mani pedi)...I was nervous to say something because I didn't want to wreck the worker's confidence but I had mentioned it to the other nail technician and Richard fixed my nails to PERFECTION without making me feel like a pain in the butt or anything. I HIGHLY recommend for the customer service and the actual quality they are awesome!

I have to say this place is by far the best. We were greeted and asked if we wanted a drink. Everything was clean and staff was incredibly friendly. We enjoyed the pedicure so much. I think they spoiled me as far as expectations for any other place. They definitely know how to treat people. Great experience.

I had been going to another salon, they have been too busy, Richard's fit me right into their schedule. They have later hours and Sunday hours too!

The professionalism and charm of Richard is like no other. Everyone was friendly and had me giggling while getting pampered. I'll be back!

richards is only good if richard does your nails. the three stars are only because richard actually knows what he is doing along with being very skilled. but for the love of god, don’t let anyone else there do your acrylics..