Quick Facts About Lovely Nails & Spa
Lovely Nails & Spa seems to have a mix of strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Clean and well-maintained: Multiple comments mention that the salon is clean and well-maintained. This is an important factor as it contributes to the overall hygiene and professionalism of the establishment.
2. Location and parking: According to one comment, the salon is located in an area with easy parking and is conveniently accessible from other shops. This can be a positive aspect for customers who want a hassle-free experience.
3. Skillful nail technician (Tina): One customer specifically praises Tina's work and mentions that they loved all the sets she has done. This indicates that Tina, at least in this case, has demonstrated skill and accuracy in her work.
4. Satisfaction and recommendation: Two positive comments express satisfaction with the service and mention that they would highly recommend Lovely Nails & Spa. This indicates that some customers have had positive experiences and are likely to become repeat customers or refer others to the salon.
5. Excellent pedicure experience: A customer mentions having the most amazing pedicure experience of their life at Lovely Nails & Spa. This indicates that the salon excels in providing a luxurious and pampering experience for their customers.
Weaknesses:
1. Lack of skilled technicians: One comment highlights the dissatisfaction with the fill-in and prep services provided by an older woman and a man. The individual mentions that their cuticles were torn up and the work was uneven and sloppy. This indicates a lack of skill and professionalism on the part of these technicians.
2. Rude and unprofessional behavior: There are multiple instances mentioned where customers encountered rude and unprofessional behavior from the staff. This includes snapping at customers, ignoring requests, and being dismissive of customer complaints. Such behavior can create a negative experience and reflect poorly on the salon's customer service.
3. Lack of attention to customer preferences: One customer mentions that the staff did not pay attention to their request for specific nail shapes and colors, resulting in disappointment. This indicates that there may be a lack of attention to detail and customer preferences within the salon.
4. Pricing discrepancies and overcharging: Another comment mentions being charged $10 more than the listed price on the menu. This raises concerns about pricing transparency and the potential for customers to be overcharged. Pricing discrepancies can lead to customer dissatisfaction and a negative perception of the salon's business practices.
5. Poor handling of mistakes and customer complaints: Multiple comments mention instances where mistakes were made during services, such as cutting customers' skin or leaving hair in the clear coat. The responses from the staff in these situations were inadequate, with some customers being hushed, having their concerns dismissed, or being complained about to coworkers. This indicates a lack of professionalism and an inability to handle customer complaints effectively.
In conclusion, Lovely Nails & Spa has a mix of strengths and weaknesses. While the salon receives praise for cleanliness, skillful work from certain technicians, and satisfying experiences for some customers, there are concerns regarding the lack of skilled technicians, rude behavior, inattentiveness to customer preferences, pricing discrepancies, and poor handling of mistakes and customer complaints. It is essential for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
This is not an edit I was wanting to do but here we are. The last three times I was in an older woman did my fill in and a man did the prep. And he tore up my cuticles. Rather than apologize and do better he giggled and kept on doing it. Tina was not there on these three occasions so this is nothing against her and her work, rather these two and their lack of skill. Him for causing such injury that they still haven’t healed after nearly two months and her for having uneven and sloppy work.
These are the sets that Tina has done for me. I love them all!!
The shop is clean, well maintained, and beverages offered with certain services.
Easy location to park in and walk to from other shops.
Highly recommend and will keep going back!
I would give 0 stars if I could. Took my 2 siblings (ages 11 & 13) here to have their nails done for Christmas. Quite possibly the worst service I’ve ever seen in a nail salon. One of them wanted blue french tips, and when the staff member started applying white gel color, we told her she actually asked for blue and she snapped at us saying, “she’s going to finish the white nails.” My other sibling asked repeatedly for a different shape acrylic nail and was ignored. We are now leaving with what we didn’t ask for. Overall, the nail ladies were extremely rude and unprofessional. I do not recommend coming here.
Never going there again… Got my nails done 8-19-22. The lady I had was rude from the start. She did not do the shape or length that I wanted. Asked her multiple times to cut them shorter and still did not. She made a big deal that I asked her and got snappy with me. There was glue all over my fingers that I had to pick off myself later because she refused to fix them! She even cut my skin a few times. My thumb nail had a huge air bubble and later pealed off and left a hole in my nail! Probably the worst 70$ I’ve spent in a long time. Worst nail salon I’ve ever been to, if that’s what you wish to call it.
They took the best care of my daughter, sister, and myself! Our nails look absolutely stunning! We will be coming back!!! ????????
I loved this place so much they did a fantastic job I will be coming back to this nail place I would totally recommend this place to you
Did a great job with my Manicure and the pedicure was THE MOST AMAZING experience, with ANY nail salon, in my life. I was COMPLETELY pampered.... Much needed and will DEFINITELY be going back.
Worst experience at a nail salon I’ve ever had. The lady who did my nails did not get them to be the shape I picked out. While filing my cuticle she cut my skin multiple times and made me bleed. Then while doing a clear coat, I noticed a hair in it. I told her there was a problem and she hushed me because she was on the phone. I tried to tell her a second time and she raised her voice. After she was finished I showed her the hair under the nail. She told me to get over it and then charged me $10 more than what the price is on the menu. She then proceeded to complain to her coworkers about me pointing out her mistake. If there was a negative star option, I would’ve picked the lowest option.
My mother and I came here to get our nails done. She wanted dip and I wanted acrylics…. We came in right when they opened and were the only two here. The salon was not super clean. One of the workers put my moms hands in the acetone and then left and went to go get groceries! That worker came back and took a nap on the couch in the front waiting area. My nails were completely finished by the time someone came in and started working on my moms nails. Not to mention my mom asked for dip and the lady put on acrylic! My mom felt pressured to do acrylic and it was like they didn’t give her a choice. They talked her in to many things that she did not want.
The lady who worked on my nails completely destroyed my pink finger. She tried to cut my nail when it was already short and cut through my skin. I was bleeding everywhere and she asked “why does your skin do that?” Then she panicked when I said that she completely cut the end of my skin off. She wouldn’t let me get up and wash my hands. It was like she was afraid I was going to leave. This was my first and last time visiting here. For obvious reasons.
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Lovely Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
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| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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