FATIM'S AFRICAN HAIR BRAIDING & BOUTIQUE

+1 317-295-8990

4660 W 38th St, Indianapolis, IN 46254 United States of America

Open Today: -

Quick Facts About FATIM'S AFRICAN HAIR BRAIDING & BOUTIQUE

FATIM'S AFRICAN HAIR BRAIDING & BOUTIQUE is a place that offers hair braiding services and sells African clothes and fabrics. Based on the comments provided, we can analyze the strengths and weaknesses of this establishment.

Strengths:

1. Great braiding skills: Multiple comments mention that the hair braiding done at FATIM'S AFRICAN HAIR BRAIDING & BOUTIQUE is exceptional, pretty, and awesome. These positive comments highlight the skill and expertise of the braiders in creating beautiful hairstyles.

2. Affordable prices: One comment mentions that the place offers African-style hair at an affordable price. This could be a significant strength for those seeking budget-friendly hair braiding services.

3. Positive word-of-mouth recommendations: A cab driver mentions referring customers to the establishment for three years without hearing any negative feedback. This speaks to the satisfaction of customers who have visited the place and suggests a level of trustworthiness and reliability.

4. Product diversity: FATIM'S AFRICAN HAIR BRAIDING & BOUTIQUE not only provides hair braiding services but also sells African clothes and fabrics. This diversity in product offerings can attract a wider range of customers interested in African fashion and culture.

Weaknesses:

1. Poor customer service: Some comments highlight the lack of customer service and organization at FATIM'S AFRICAN HAIR BRAIDING & BOUTIQUE. Customers mention feeling ignored, waiting for a long time, and experiencing unprofessional behavior. This negative feedback reflects a weakness in the overall customer experience and suggests a need for improvement in staff communication and organization.

2. Inconsistent quality: One customer expresses disappointment with the braids they received. They state that the front was longer and fatter than the back, the braids were ugly, and their hair was burned during the process. This feedback indicates inconsistency in the quality of the service provided and raises questions about the attention to detail and professionalism of the braiders.

3. Lack of punctuality: Multiple comments mention long wait times, cancelations, and changes to scheduled appointments. This lack of punctuality and adherence to set appointments can lead to frustrated customers and a negative reputation for the establishment.

4. Rude behavior: Some comments mention rude behavior from the staff, including not speaking, pulling hair forcefully, and being rough during the braiding process. This lack of professionalism and consideration for customers' comfort can create a negative environment and deter potential customers.

In conclusion, FATIM'S AFRICAN HAIR BRAIDING & BOUTIQUE has strengths in its braiding skills, affordability, and positive word-of-mouth recommendations. However, it also faces weaknesses in terms of customer service, inconsistent quality, lack of punctuality, and rude behavior. Addressing these weaknesses could significantly improve the overall experience for customers and enhance the reputation of the establishment.

Best TL Reviews

I love getting my hair braided here they did an exceptional job!

I called and I requested for Fatima to braid my hair ONLY... She had someone else to braid my hair. I had already waited over an hour for her ONLY... I'm still in the mirror trying to fix my hair. Braids are VERY EXPENSIVE. I felt some kind of way when I was repeatedly asked how am I doing... I repeatedly said I'm good...I didn't understand that. Fatima is very good with braiding hair and she is REALLY NICE. I drove very far for her service and I didn't get it!.

First I want to say they did my braids very pretty. what I did not like about the service was stopping in between to talk on the phone, text message , go get food, have conversations with one another and the whole time they're stopping every time while doing my hair. So just be ready for the extra...

I love my hair Everytime! Could use some more workers to help spend up the time. But other than that, they do a Awesome job!!

I paid 200 for my braids just for the front to be longer and fatter than the back! The braids are ugly I’m so upset and I was a loyal customer but, they DEFINITELY lost out on me and my money! They rushed and I practically was the only person in the shop for 2hrs straight before anybody came in. I don’t even want to take pictures because, I hate it! My braids are burnt because they BURNT my weave who does that? So definitely don’t go to them! They only do good when they want to I have to have this in my head for 2 months and it’s horrible

Great place where you can get an African style hair done at an affordable price and also shop for amazing African clothes and other fabrics. I refer most of my customers to this place and i am a Cab driver. Haven't heard any negative feedback since 3years that I have been referring people here. Don't take my word for it. Go experience it yourself!

First of all... Im pissed bc the owner is cheap as hell. I drove way from Castleton and made an appointment at 2pm for 5pm. I got here 15 mins early to find out that I cant get my hair done the way I want it done, no one to do it, waited for 1 damn hour and still got told to come bk bc everyone is cooking at home. And I would get a discount of 20.00. Like what the hell 20.00 for wasting my damn time. This place will never get anymore of my money and I have been coming here for years. No kind of customer service from the damn owner.

If you want disorganized customer service then come here. If not go somewhere else.

Went in there jan to get braids they are rude went to get braids out needles to say due to all the tension placed on my hair back in January I want up having to cut all my hair off due to the knots that were left in my hair I will never ever go back. The one lady was very nice but the other people is rude don't speak just have a seat and that's it and start working on your head other than being easy on your scalp when your hair they pull your hair you got two people working on your head at the same time and run is pulling and making one part tighter than what it should be so ladies beware young people snatch your hair out purposely