Quick Facts About City Nails
City Nails place has a mix of strengths and weaknesses based on the comments provided.
Starting with the strengths, one customer mentioned that despite the salon being busy, they made sure everyone was taken care of properly. This indicates that the salon values customer satisfaction and strives to provide good service even during peak times. Another positive aspect highlighted by a different customer is the hand-painted designs. The customer loved the attention to detail and mentioned that the designs were done amazingly well. Additionally, the prices at City Nails place were deemed reasonable by a satisfied customer. The affordable prices for a fill and design were appreciated and encouraged repeat visits. The promptness of service was also praised by a customer who mentioned that they were seen on time and the appointment was completed in under an hour. This indicates that the salon is efficient and respects the customer's time.
Moving on to the weaknesses, one significant area of improvement highlighted by a customer is the customer service. The customer had a negative experience when their nails cracked after leaving the salon, and when they called to get it fixed, they were told to come back another day. Subsequent attempts to schedule an appointment were unsuccessful. This demonstrates a lack of responsiveness and willingness to rectify their mistakes, leading to a poor customer service experience. Another customer expressed disappointment with the selection of colors for dip and gel nails. They mentioned that despite the variety of colors displayed on the wall, the ones available for customers were limited. This suggests that the salon may have a discrepancy between their advertised selection and the actual offerings. Moreover, the same customer experienced a rough and painful manicure, with nail polish applied unevenly. This indicates a lack of attention to detail and skill on the part of the nail technician. Lastly, a customer expressed dissatisfaction with the pricing, feeling that they were charged too much for a fill.
To summarize, City Nails place has strengths in terms of good customer service during busy times, attention to detail in hand-painted designs, affordable prices, and promptness. However, they also have weaknesses in terms of poor customer service when it comes to rectifying mistakes, limited color selection, rough and painful manicures, uneven application of nail polish, and potential issues with pricing transparency. These weaknesses need to be addressed in order for City Nails place to improve overall customer satisfaction and maintain a positive reputation.
Best TL Reviews
My nails cracked after 2 hours of leaving the nail salon. I called them and told them what happened and asked if I could come in and get them fixed. He told me not today but a different day. I called everyday after that for 3 days and he never had “time” then i asked to make an appointment and he told me that i should have come back the day that it happened.
Just upset they can not fix what they messed up. Would have been no big deal if they would just fix it.
Horrible customer service.
I absolutely love this place! Despite how busy it was, they made sure everyone was being taken care of properly and getting what they wanted done. She hand painted every heart and did amazing at doing so; she even put lotion and cuticle oil on my hands and massaged them! Not to mention they have great prices! Only $40 for a fill and $15 for design. Definitely coming back here again!
Love going here. They are super nice and do an amazing job! Their different options on pedicures are phenomenal and relaxing.
Newest color on 7-17-21...City Nails has outdone their selves again! Loving the new color!
My mom and I came in and got our nails done day before yesterday.The selection of colors for dip vs gel is very depressing, especially with so many colors on the wall, but the ones they show to customers aren’t available. The person working on my nails was rough, made my finger bleed, used the nail drill against my skin causing some burns. The nail polish was applied uneven, the nails look chunky on my fingers. And two hours after the manicure, my middle finger nail broke off the tip. Very disappointed I spent $80 for this.
They were on time and got done in just under an hour. Great quality and people are very nice. I heard of this place from a friend who came here and decided to try it myself. Def don’t regret it
My new nail shop my second time i love him brought my sister she love the lady that did her feet
Ms. Anne and Mr. Ryan are artistic geniuses. Plus they have the best prices in town!!
I think they charged me too much for a fill , 50$ for fingernails .
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City Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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