D Rosy Salon

+1 616-475-3607

1447 Cesar E. Chavez Ave SW, Grand Rapids, MI 49503 United States of America

Open Today: -

Quick Facts About D Rosy Salon

Strengths:

1. Skill and Expertise: Multiple comments mention Rosy's skill and expertise in her craft, indicating that she is highly knowledgeable and talented. This showcases the strength of the salon in providing excellent service to customers.

2. Customer Satisfaction: The comments reflect high levels of customer satisfaction and happiness with the results of their hair. Customers appreciate the quality of service provided by Rosy and her family.

3. Timeliness: One comment specifically mentions that Rosy and her team worked within the time schedule to ensure customers' hair was done in time for their event. This highlights the salon's ability to manage time effectively and prioritize customer satisfaction.

4. Friendliness and Customer Service: Several comments mention the friendly and welcoming atmosphere of the salon. Customers appreciate the warm and inviting nature of the staff, indicating strong customer service.

5. Speed and Efficiency: A customer mentions being in and out of the salon quickly, highlighting the efficiency and speed of the salon's services. This can be seen as a strength, especially for busy individuals.

Weaknesses:

1. Inconsistent Service: One customer mentions having a positive experience during their first visit, but subsequent visits were disappointing. This inconsistency in service quality and wait times indicates a potential weakness in the salon's ability to provide consistent experiences for customers.

2. Language Barrier: A customer comments that if you don't know Spanish, you may feel lost in the salon. This indicates a potential weakness in catering to customers who do not speak the dominant language spoken by staff. It could limit accessibility and hinder effective communication with certain customers.

3. Lack of Price Transparency: A customer comments on the absence of price discussion and being suddenly asked for cash or card payment at the end. This lack of price transparency can make customers feel uncomfortable or caught off guard, potentially impacting their satisfaction and future patronage.

4. Neglecting New Customers: Another comment mentions the importance of treating new customers with the same respect and attention as regular customers. Neglecting new customers can discourage them from returning and hinder the growth of the salon's customer base.

Overall, D Rosy Salon place has strengths in terms of skill and expertise, customer satisfaction, timeliness, friendliness, and efficiency. However, the weaknesses lie in inconsistent service, a potential language barrier, lack of price transparency, and neglecting new customers. By addressing these weaknesses, the salon can further enhance its strengths and provide a better overall experience to all customers.

Best TL Reviews

Thank you Rosy Love my new hair color , You are the best at what you do . Recommend 100%

Excellent service!!!,Rosy and her family are definitely my favorite salon for wraps and hairwashing

I have to say Rosie really knows her craft and is amazing. I highly recommend going to see her for anything. She did miracles with my hair. Before and after amazing results

She made sure her customers are happy and worked with out time schedule to get our hair done in time before our event

Very friendly. They know their job. I am very happy about my hair and will recommend the hair salon to all me friends ????????????????

They worked fast, had me in and out. My hair is beautiful.

My first visit was about 3 years ago and i loved the service went back maybe a year later and waited forever to get my hair even washed then sat there so long until my hair was almost completely air dry before one of the ladies finally came and sat me in a chair outcome that day fory hair was alright as well....went back for a third time and the wait waa wayy too long for me so i left.... Far as friendly...... They were ok.... As a business owner myself my response to a review would not be sorry...i would use a more professional approach in letting the individual know i do apologize and would like to know what i could do to make the wrong right or offer a more sincere apology.....

This place was suggested by a friend.

I went in on the 4th of July.

I called a head and was told to

Come on in.

The salon was super busy.

I waited over a hour before I was seen.

Most of the customers were super friendly. Conversations were easy to have.

Staff seemed super busy so that's a great for any business owner.

On the flip side.

If you dont know Spanish you will feel lost .

I think they have alot of favorites / regulars. To any one new good luck.

My hair was dry and I got a full head of highlights .