Hello Sugar | Mesa East Brazilian Wax & Sugar Salon

+1 480-500-6688

5114 E Southern Ave suite 150, Mesa, AZ 85206 United States of America

Open Today: -

Quick Facts About Hello Sugar | Mesa East Brazilian Wax & Sugar Salon

Hello Sugar | Mesa East Brazilian Wax & Sugar Salon has received mixed reviews based on the comments provided. In order to assess the strengths and weaknesses of the salon, we will analyze the comments and categorize them accordingly.

Strengths:

1. Skilled and friendly staff: Many customers mentioned that the aestheticians, such as Alex and Mariah T, were amazing and did a great job with their waxing services. They were professional and made the clients feel comfortable during the process.

2. Results and satisfaction: Multiple comments mentioned that the results of the waxing services were excellent and left the clients satisfied. Some even mentioned becoming hooked on the salon's services and signing up for memberships.

3. Good experience: The overall experience at the salon was positive for many clients. They felt at ease, received great advice, and appreciated the care and comfort provided by the aestheticians.

4. Alternative options: The salon offers alternatives to traditional waxing, such as sugar waxing. Customers who tried sugar waxing were pleased with the results and expressed their willingness to return for future appointments.

Weaknesses:

1. Painful experience: For some customers, the waxing experience was quite painful, specifically in the case of Brazilian waxing. One customer mentioned that even after 24 hours, they were still experiencing pain and stinging. This can be a deterrent for individuals with sensitive skin or those who wish to avoid discomfort.

2. Lash tint disappointment: One customer was disappointed with the lash tint service provided by the salon. The technician applied the tint improperly, resulting in tint on the upper and lower lids, rather than just the lashes. Additionally, the tint was not left on for a sufficient amount of time, causing the tint to fade quickly.

3. Inconsistent service: A few clients mentioned inconsistent service by the aestheticians. One customer complained about their hard wax application being too thick and not dried properly before removing. Additionally, another customer mentioned that their aesthetician repeated the same questions a few minutes apart, indicating a lack of attention to detail.

4. Poor customer service: Some clients expressed dissatisfaction with the salon's customer service. They mentioned difficulties with scheduling, including instances of being cancelled without proper notification. One customer even waited outside the salon for 40 minutes before finding out their appointment had been cancelled. The customer service representatives were described as snarky and not effectively addressing the issues raised by clients. This aspect of the salon's service negatively impacted the overall experience for these customers.

In conclusion, Hello Sugar | Mesa East Brazilian Wax & Sugar Salon has strengths in terms of skilled and friendly staff, good results and overall experience. However, weaknesses lie in the potential for painful experiences, inconsistent service, and poor customer service. The salon should focus on addressing these weaknesses to enhance the overall customer experience and satisfaction.

Best TL Reviews

Saw Alex today for my first ever waxing appointment and had an amazing experience! Was beyond nervous and anxious as I have sensitive skin and usually have issues, but there was hardly any pain at all and it went by super quick! Alex is awesome and made me feel at ease and provided great advice! I'm obsessed with the results and totally hooked now! Signed up for the membership and will be scheduling regular appointments for sure!

I liked Alex and she was really nice to work with! However, this was the most painful Brazilian wax I've ever received (I'm not new to waxing). Even almost 24 hours later I'm still in a lot of pain and stinging. We started with sugaring but it was too painful so Alex stopped and charged me for a regular wax instead of sugar, which I appreciated. However, I got my eyebrows waxed and would definitely come back for brows!

I needed a waxing and got recommended Sugar Wax, did not regret it!! My wax person (Rae) made me feel so comfortable, so sweet & caring, etc. Overall great experience and great wax! If ever in town, will definitely come back!

The waxing was great, but I was really disappointed with the lash tint. I had tint all over my lower and upper lids afterwards. The technician also didn’t leave the tint on for more than two minutes so several hours later my lashes didn’t look tinted at all. I’m reaching out to ask for a refund on the tint.

This had high reviews but maybe my aesthetician was having an off day. Her hard wax application was extremely thick and she didn't let it dry enough before pulling. Additionally, she was very friendly and had asked me some questions and a few minutes later repeated the exact same ones? However, she is very friendly and noticed the wax wasn't working well so she used the sugar wax which felt really nice.

I had an appointment at 9:20 a.m.. I was waiting for 15 minutes until I finally got on the phone with somebody. They had to text the aesthetician and ask where they were at. She then tells them she has an emergency to attend and won’t be making it. I just wish I would’ve known sooner and it was handled more professionally.

I was a little nervous but Mariah T was awesome. I thought it would be so painful, but it wasn't that bad. She was very professional and I'll be returning in 4 weeks.

Alex was amazing she did a great job each time.

However scheduling was annoying and customer service is snarky and mean girl "nice" I was booked 2 times and canceled for no show or other reasons. One of the no shows I wasn't even alerted of the cancel so I waited 40 minutes outside the door for absolutely nothing. When I text CS they told me they were sorry I didn't see their text alert of the cancelation- they never text me!

Customer service is the portion that irritated me so much it's not worth the 20 min drive even with such a great waxer. I've had more than these 2 instances of bad customer service that idc to type out.