Puff and Fluff Grooming & Pet Sitting - Anthem

+1 623-505-7101

39512 W Daisy Mountain Dr, Anthem, AZ 85086 United States of America

Open Today: -

Quick Facts About Puff and Fluff Grooming & Pet Sitting - Anthem

Puff and Fluff Grooming & Pet Sitting - Anthem place has received mixed reviews from customers. While some customers have had positive experiences and praised the grooming services provided, others have expressed dissatisfaction with the treatment of their animals and the overall professionalism of the staff. It is important to consider both the strengths and weaknesses of the business based on the comments provided.

Starting with the strengths, many customers have praised the quality of grooming provided by Victoria, one of the groomers at Puff and Fluff Grooming & Pet Sitting - Anthem place. They have commended her for doing a beautiful job and being gentle and kind with the animals. This indicates that Victoria has gained the trust of her clients and has the skills necessary to groom animals effectively. Furthermore, some customers have mentioned that their pets look amazing after being groomed by the staff at Puff and Fluff Grooming & Pet Sitting - Anthem place, comparing them to show dogs ready for competitions. This suggests that the grooming services provided are of high quality and result in well-groomed pets.

Additionally, the business has been praised for its location. One customer specifically mentioned that the Anthem location is excellent. This indicates that the business has chosen a convenient and accessible location for its customers, making it easier for them to access the grooming and pet sitting services.

On the other hand, there are several weaknesses mentioned in the comments. One customer expressed disappointment with the treatment of their animal, claiming that they were overly rough and that the employees were unprofessional, arguing and cussing at each other. This suggests a lack of professionalism and teamwork within the business, which can negatively impact the overall customer experience. Another customer mentioned that their dog was kept for an excessive amount of time, six hours, and returned with a significant razor cut under its chin that was not present when dropped off. This indicates a lack of attention to detail and proper care for the animals, which can be distressing for both the pet and the owner.

Furthermore, a customer mentioned that their dog remained reserved and afraid after being groomed at Puff and Fluff Grooming & Pet Sitting - Anthem place, leading to trauma for both the dog and the owner. This suggests that the grooming experience may not be tailored to individual animals' needs, causing unnecessary stress and anxiety.

In comparison, some of the positive comments mentioned another grooming business, Das Pooch, which has received high praise from customers. They mentioned that Das Pooch is a cut above other groomers in the area and takes great care of their pets. This indicates that there may be stronger competition in the area, with other groomers providing higher quality services and customer satisfaction.

In conclusion, the strengths of Puff and Fluff Grooming & Pet Sitting - Anthem place include positive feedback on the grooming skills of Victoria and the high quality of the grooming services provided. However, the weaknesses include complaints about rough treatment of animals, lack of professionalism among the staff, excessive waiting times, and instances of pet injuries. Improvements in these areas are necessary to enhance the overall customer experience and reputation of the business.

Best TL Reviews

They are absolutely outstanding! I completely do not understand the low reviews. The Anthem location is excellent!! I have my cats groomed and she does an amazing job. Love this place

Victoria is the only groomer I trust with my dogs. She always does a beautiful job and she is very gentle and kind. I feel confident leaving my dogs in her expert care.

They will be OVERLY rough with your animal. Owner doesn't know how to run business, your animal will take FOREVER to be completed, dog was left at 11am, and wasn't done until almost 4! And was skiddish and anxious and ready to leave. Employees were arguing and cussing at eachother, so unprofessional i couldnt believe it! No actual team effort, no teamwork, it's always chaos. I don't know how these reviews are raving about this place because they DO NOT treat your animal right. I'll never be back, and STONGLY advise to not bring your animal there if you love your pet. Ridiculous, horrible business.

I have a dog with trust issues…rescued only a year ago, i have been ‘home cutting’ her to save us the cost and drama. I know I am not the best at it, so I thought i would take her in for a spa day to celebrate her one year ‘gotcha day’.

It was horrible.

They kept her for 6 hours…!!(?!) And when i finally got her, she came back with a SIGNIFICANT razor cut under her chin that the woman called a ‘hot spot’ …(?!) This was NOT there when i dropped her.

(They did mention this ‘hot spot’ when i retrieved her, but being in a hurry and my dog squirming, i was not able to actually SEE it until later. They gave me a discount for the time and sent me on my way….I wish i had not rushed…i would not have paid…but here we are.)

Several days later, my dog remains reserved and afraid all over again…like she was when when i rescued her.

We are BOTH traumatized by this experience./: I guess i’m off to Youtube University to learn to groom her myself.

I DO NOT RECOMMEND this place.

Das Pooch is a cut above ???? the other groomers we have tried in the Valley. Well worth the drive out from the West Side. We love our little Rosie with all our hearts and don’t trust her grooming to just anyone! Das Pooch always takes great care of her, as if she was their own. We highly recommend Das Pooch to all our friends ????

Our two dogs look amazing! We have two English Cocker Spaniels that were groomed by Heather and Randi at Das Pooch. We knew one of the dogs was overly anxious and had been a handful for other groomers, but not this time. They were handled with such professionalism and care that they weren't in a hurry to leave.

Our two doodles and shih-tzu have been coming here monthly for the past 5 years. The staff here are amazing and truly love animals. Our pups always look top-notch! Yes, prices are a little higher than some other groomers but quality work isn't cheap and cheap work isn't quality. We wouldn't trust our pups to anyone else.

We almost did not recognize our pets. Wonderful job. They look like they are ready for Westminster dog show. Great job!