Quick Facts About Makeover
Makeover Place seems to have a mix of positive and negative reviews, indicating both strengths and weaknesses in their services.
Starting with the strengths, one customer praised the salon for their eyebrow services, specifically mentioning Remi as a perfectionist who achieved a perfect result. This indicates that the salon has skilled staff who pay attention to detail and can deliver satisfactory results. Additionally, the prices were mentioned as reasonable, suggesting that the salon offers competitive pricing and good value for money. This could attract customers who are budget-conscious and looking for quality services at affordable rates.
Another customer traveled a considerable distance to get their hair relaxed by Lisa, who was described as "super amazing." The customer mentioned that their hair came out soft and light, without any pain or burning sensation. This highlights the expertise of the staff in delivering hair treatments and ensuring customer comfort. The positive recommendation from this customer indicates that the salon excels in hair care services.
Furthermore, a comment mentioned that the salon offers a variety of hair products at reasonable prices. This indicates that the salon not only provides services but also caters to the needs of customers who prefer to purchase hair products for their personal use. Having a range of hair products available in-store could be seen as a convenience for customers.
Despite these strengths, there are also several weaknesses highlighted in the comments. One customer mentioned experiencing burn marks after a waxing treatment in the under eyebrow area. This indicates that there may be inconsistencies in the quality of service provided by different staff members. It is important for the salon to ensure that all staff members have adequate training and follow proper procedures to avoid customer dissatisfaction and potential harm.
Another comment mentioned a staff member who consistently overcharged customers compared to others. This highlights a potential issue with transparency and fairness in pricing. It is crucial for the salon to address this matter and ensure that all staff members adhere to the same pricing policies. Charging customers differently can lead to negative perceptions and loss of trust.
Furthermore, there is a complaint against the owner of the salon regarding rude and disrespectful behavior towards customers. The comment mentions the owner shouting at a customer and exhibiting bullying behavior. This is a significant weakness as it reflects poorly on the salon's professionalism and customer service. Bullying and mistreating customers can not only harm the salon's reputation but also discourage potential customers from visiting.
Additionally, there are complaints about the lack of communication skills of some staff members and their rudeness. This indicates a potential gap in staff training and customer service etiquette. Good communication skills are essential for providing an excellent customer experience and maintaining a positive salon atmosphere.
Finally, negative experiences with both hair extensions and weaving services were mentioned in the comments. Customers complained about the inability to curl the extensions and poor weaving technique resulting in distinct lines. Additionally, the staff members were described as rude and unprofessional, refusing to give a refund. These incidents highlight a lack of accountability and customer satisfaction in handling complaints and resolving issues. It is essential for the salon to address these specific service-related problems and improve their customer dispute resolution process.
In conclusion, Makeover Place has strengths in eyebrow services, affordable pricing, and hair treatments. However, there are weaknesses in consistency and fairness in service quality, professionalism of staff members, and addressing customer complaints. To improve, the salon should focus on staff training, communication skills, pricing transparency, customer dispute resolution, and addressing the behavior of the owner. By addressing these weaknesses, Makeover Place can enhance its reputation and provide a more satisfying experience for its customers.
Best TL Reviews
Had my eyebrows done today. Remi was so perfectionist and the result was perfect. Normally the eyebrows won't look the same but she managed to have them pretty much the same.
Friendly staff and reasonable prices generally in the Salon. However on my last visit(April 2019) my under eyebrow area carry burn marks from waxing treatment and I have been consistently charged more by the staff member who carried out the work(Indian lady with green eyes), compared to the other staff there. Try to avoid her if you can.
Travel all the way from London to Hounslow just to get my hair relaxed by Lisa (who's super amazing). My hair comes out soft and light, and I don't feel any pain or burn at all - which is the perfect experience. Greatly recommend ????????????????
This owner should be taken down from the Treaty centre for mia behaviour and shouting on a customer to leave and bullying for opening a cap of a product which i intend to buy.
The owner is in decent and horrific to a lady who is with a small child.he has no decency to speak politely.
This person is been reported to treaty centre management and also to police for verbal abuse.
This owner should be made accountable and no woman customers should feel threatened by such shop owners.the screenshot of complaint is attached below.we will report and punish these kind of dangerous persons within the treaty centre for safety of women.
Not bad a few staff need communication skills... good people.
Closing down half price as of 2 weeks ago.. Still going.
Did crotchet hair extensions in the little salon within the store. Friend and quick service. I regularly buy my hair products here. Reasonable pricing
My daughter went into the shop to buy some hair and get it don’t the worker sold her the wrong color and she asked for a refund the guy in the shop proceeded to shout and scream and her telling her to get out the shop! Disgusting shop ! Workers were nice though.
Bought hair Extentions from this place - and was told I was able to curl them however on my wedding day they did not curl! When I went back the members of staff were very rude and claimed it wasn’t their fault and it was the fault of the manufacturer. My friend also asked to get Extentions weaved in, the black lady is very poor at her job and immensely rude. She left the hair looking so awful with Distinct lines where the real hair was and told my friend to come back the next day to get it removed as she had somewhere to be! So unprofessional!!!!! The next day both manager and black lady refused to give a refund. Pathetic!!!! We both will lot be returning.
Makeover Info
Amenities
Payments
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NFC mobile payments
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Credit cards
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Debit cards
Health and safety
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Staff required to disinfect surfaces between visits
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Staff get temperature checks
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Service options
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In-store pick-up
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In-store shopping
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
|---|---|
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
| Wednesday | 09:30 AM - 06:00 PM |
| Tuesday | 09:30 AM - 06:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
How to go there
Location
Places
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