Jackson Nails & Spa

+1 517-888-5030

1709 Spring Arbor Rd, Jackson, MI 49203 United States of America

Open Today: -

Quick Facts About Jackson Nails & Spa

Jackson Nails & Spa is a popular nail salon in the area, with both strengths and weaknesses based on the comments provided. In order to evaluate the strengths and weaknesses, it is important to analyze the comments and consider the recurring themes and experiences mentioned.

Starting with the strengths, one of the most common positive comments is about the exceptional service provided by Emma and Nathan. They are described as professional and always striving for perfection. This demonstrates that they have a high level of skill and expertise in their work. Additionally, multiple customers mentioned that they were treated like family, which indicates that the staff creates a welcoming and comfortable atmosphere for their clients.

Another strength mentioned in the comments is the quality of the services provided. Many customers highly recommend the salon for services such as dip, shellac, pedicures, and polish changes. This indicates that the salon offers a wide range of services and is proficient in delivering them. The fact that some customers specifically mentioned the staff members who provided excellent service, such as Jasmine, highlights the skill and expertise of the nail technicians.

The atmosphere of the salon is also frequently mentioned as a positive aspect. Customers described the salon as being full of life, laughter, and fun. This suggests that the staff creates a positive and enjoyable environment for their clients, contributing to a pleasant overall experience.

Moving on to the weaknesses, a major recurring complaint is the lack of durability of the nails. Several customers mentioned that their nails broke or fell off shortly after getting them done. This indicates a weakness in the quality of their nail products or application techniques. It is important for a nail salon to provide durable and long-lasting nails to ensure customer satisfaction.

Another weakness mentioned in the comments is the rudeness of some staff members. In one comment, a customer specifically mentioned that a staff member was very rude. This indicates that there may be issues with customer service and professionalism within the salon. Customer service is a crucial aspect of any service-based business, and rude behavior can lead to negative experiences and loss of customers.

There are also a couple of comments mentioning discomfort during certain services. One customer mentioned that the nail technician was not patient with their sensitive feet during a pedicure, while another customer did not feel comfortable during a dip removal. This suggests that there may be some inconsistencies in the level of comfort provided during certain services. It is important for a nail salon to prioritize customer comfort and ensure a pleasant experience for everyone.

In conclusion, Jackson Nails & Spa has several strengths, including exceptional service from specific staff members, a wide range of quality services, and a lively atmosphere. However, there are also weaknesses, such as issues with nail durability, rudeness from some staff members, and occasional discomfort during services. Addressing these weaknesses could help the salon improve customer satisfaction and retain a loyal client base.

Best TL Reviews

Emma and Nathan are terrific!

I have been going here for years and have never had a bad experience. They are professional, always strive for perfection and great service, and have treated me and my daughters like family.

Highly recommend them for dip, shellac, pedicures, and polish changes.

When we go there they only had one guy working but thankfully he was able to call someone in.

She came in and did my nails and just WOW!! i am in love, she was so nice and even stayed open 30 minutes past closing time to finish up! I wish I knew her name so I could recommend her!!

Edit: I LOVED them until not even a week later I’ve two snap in half and I’ve had two fall completely off????????‍♀️ the worse set I’ve had for durability

wouldn’t go here if you are looking for durable nails.

My favorite nail place to go! I've been to other places in Jackson and they don't compare! Jasmine did my nails today and did an amazing job! I highly recommend her!!!

My mama & I got the best pedicures & manicures this morning! Shellac toenails & dip manicure. The staff was amazing, kind & so much fun. This place is full of life & laughter. My new favorite nail shop???? 1000000 out of 10. Definitely recommend coming here!

I wish I could give them 0 stars, they did a terrible job! Every nail is a different shape, and the tips are glued 1/8th of an inch from the tip of my nail. The guy was very rude.

The nails look but, after my second visit the staff are continuing to be rude. I won't be going back.

I've only been here a couple times but every time I go it's always a good experience. The staff is very friendly and everything is clean and my nails look phenomenal❤

Had an express pedicure done by Nathan. He was not very patient with me as I have very sensitive feet. Also had dip removed on my fingernails. I didn't feel comfortable here. I would not recommend them .