Quick Facts About TLC Nails & Spa
TLC Nails & Spa is a nail salon that has received a mix of positive and negative feedback from clients. In this analysis, we will delve into the strengths and weaknesses of the establishment based on the provided comments.
Starting with the strengths, one common positive aspect highlighted by multiple clients is the friendliness and personability of the staff. Many customers felt welcomed and appreciated during their visits, which created a pleasant atmosphere. This is a significant advantage for any business, as it helps build loyal clientele and positive word-of-mouth referrals.
Another strength mentioned by clients is the quality of service provided by certain technicians. Remarks about specific employees such as Windy, Sara, and Malena indicate that they possess excellent skills and provide attentive care during manicures and pedicures. Skilled technicians enhance the overall experience for customers and increase the likelihood of repeat visits.
Customer service is another strength emphasized in the comments. The fact that a technician took the time to ask personal questions and show a genuine interest in the clients' lives indicates a dedication to building relationships and providing a customized experience. The attention to customer satisfaction is a significant asset for TLC Nails & Spa, as it fosters a strong connection between the staff and the clients.
Furthermore, the quick service mentioned by one client indicates that the establishment values efficiency. Being able to complete a pedicure in 30 minutes without sacrificing quality demonstrates the salon's ability to accommodate a busy schedule. This can be appealing to clients who may have limited time to spend on nail care.
Moving on to the weaknesses, one concern raised by a client was the technician's rushed approach. The client expressed disappointment in the final result of her nails and felt that her request for filing them straight was not properly addressed. This indicates a need for improvement in ensuring that clients' requests are met to their satisfaction and that quality is not compromised in favor of speed.
Another weakness highlighted by a customer is the pricing. One client mentioned feeling charged excessively for an acrylic fill with gel color, calling the price "NUTS." This feedback suggests that the salon's pricing may be perceived as too high, potentially driving away potential customers who are seeking more affordable options. It may be beneficial for TLC Nails & Spa to review their pricing strategy to ensure competitiveness in the market.
Despite some weaknesses, the strengths of TLC Nails & Spa should not be overlooked. The positive comments regarding the staff's friendliness, the quality of service provided by specific technicians, strong customer service, and the focus on creating a personalized experience are aspects that contribute to the salon's success. Addressing the weaknesses by improving communication and potentially reevaluating pricing can further enhance the overall customer experience at TLC Nails & Spa.
Best TL Reviews
The lady doing my nails was really sweet but drilled my nails at full speed which burned. She cut them down without asking me first. I believe she charged me for it, because $40 for an acrylic fill with gel color is NUTS. Then after noticing they were uneven I asked her to please file them straight, you can see what I got in the pictures. She quickly rushed through and the final product I was not happy with.
The girls are amazing and personable. They take care of you as quickly as they can and always do a great job
After going to so many different places, I have to say this place was amazing. Friendly, and they talked to you asked what you needed and provided anything you need. Lan was great and I can’t wait to go back again. I got an amazing pedicure and manicure with dip powder!! Thank you so much Lan.
Malena was sweet and professional. She took her time and very gentle w my mani/pedi.
I recommend you come with Windy, she is very good at her job
Sara did an amazing job on my SNS overlay! It was very busy and she was able to get me in and out in about 30 minutes. I love the outcome - the shape and how thin she was able to make them is reason enough to keep me coming back!
For once I felt welcomed into a nail salon and didn't feel rushed out the door. Many places seemed annoyed they had clients coming through the door or annoyed I showed up, even with an appointment, but not here, they were happy to have me! The staff from what I noticed had something close to friendships with their clients, store owner included, which is very refreshing!
My technician took time and care with my nails and even asked a lot of questions about me and my life, she wanted to get to know me and we shared common interests. She did a fantastic job on making this a pleasant experience and also amazing customer service!
I will be returning to this establishment for a fill in on my nails!
My husband and I came in together to get pedicures. First time coming to this location and first time my husband had a pedicure. Lan talked football with my husband and made him feel so comfortable! And Nina was amazing as well! Such a great experience. Great quality. Very relaxing and enjoyable experience.
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TLC Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
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| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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