Ken's Beauty

+1 202-581-0283

4528 Benning Rd SE, Washington, DC 20019 United States of America

Open Today: -

Quick Facts About Ken's Beauty

Ken's Beauty Place, based on the comments provided, has a number of strengths and weaknesses that can be highlighted.

One strength of Ken's Beauty Place is its proximity. The first comment states that the store is close, which can be a convenience for customers who may need to make frequent trips or prefer shopping in person rather than online. Additionally, the comment mentions that they have a good supply of products. This suggests that Ken's Beauty Place is well-stocked and likely carries a wide variety of beauty items, ensuring that customers can find what they need in one location.

Another strength is their acceptance of Apple Pay. This payment option provides convenience and flexibility for customers who prefer to use digital wallets for their transactions. It allows for a quick and seamless checkout process.

The third comment praises the customer service at Ken's Beauty Place, stating that they have all your beauty needs and that the service is great. This suggests that the staff is knowledgeable and attentive to customer needs, creating a positive shopping experience. This can be a significant strength, as good customer service can foster customer loyalty and positive word-of-mouth recommendations.

However, there are also weaknesses that can be gleaned from the comments. One potential weakness is the quality of the wigs. The second comment warns customers to be careful with the quality of the wigs and mentions a personal negative experience with a reaction to the wig, causing damage to their real hair. This indicates that there may be issues with the quality control of the wigs sold at Ken's Beauty Place, potentially leading to customer dissatisfaction or even health issues.

The fourth comment highlights the lack of helpfulness from the staff, particularly the women in the store. It states that they refuse to answer questions and do not leave the front of the store. This lack of assistance and unwillingness to provide guidance to customers can lead to frustration and dissatisfaction. Additionally, the comment expresses a desire for better employees and implies that the store may cater primarily to customers on low incomes. These perceptions may deter potential customers who do not feel valued or catered to by the store.

Another weakness expressed in the fifth comment is the lack of acknowledgement from employees and owners upon entry. This lack of basic courtesy can contribute to a negative shopping experience and leave customers feeling ignored and unappreciated. Additionally, the comment mentions a limited selection of products, which can be a major drawback for customers who are seeking variety and choices when shopping for beauty supplies.

The last comment is a positive one, praising the customer service and stating that they have everything customers want. However, it does not provide specific details or examples to support these claims, making it difficult to gauge the extent of this strength or what specifically sets Ken's Beauty Place apart in terms of product selection or service.

In conclusion, Ken's Beauty Place has some notable strengths, such as its close proximity, good supply, acceptance of Apple Pay, and positive customer service experiences. However, there are also weaknesses, including potential issues with wig quality, unhelpful or unengaged staff, a lack of variety in product selection, and a disregard for customer acknowledgment. These weaknesses may need to be addressed and improved upon in order to enhance the overall shopping experience at Ken's Beauty Place.

Best TL Reviews

They were close, good supply, & took apple pay. Staff was friendly.

They have all your beauty needs. customer service is great..????

Not bad products. Be careful with the quality of the wigs. I think it caused a reaction to my real hair. So for a different look I will not come here for a wig. In the end my hair has grown back so much now that there is no need for it anymore.

The women in the store is no help. They never want to answer any questions. They just sit up front and when you asj2 for help they always say they can't move from the front. I wish they get better workers. Not everyone that come to. Store is on low income. They will never get any more of my money.

I always go there been going there for about 10 years they are the best I don’t get no discount for being a loyal customer but other then that they’re store is great! Needs more variety

Employees and owners never acknowledge you upon entry. Very limited selection. The best service they offer is the UPS pick up and drop off.

I ALWAYS ENJOY MY SHOPPING EXPERIENCE AT KEN'S. THE SALESMAN KNOW WHAT YOU WANT OR YOU CAN ASK FOR SOMETHING AND THEY WILL ORDER IT FOR YOU. I ENJOY SPENDING MY MONEY THERE.

Customer service is great they have everything you want