Quick Facts About Creative Nails
Strengths:
1. Excellent customer service: Many customers commented on the kindness and helpfulness of the staff at Creative Nails. The lady on the phone was described as super sweet and helpful, and the manager and owner went above and beyond to fix a customer's nail concerns. The friendly and understanding attitude of the staff shows a level of professionalism and care for customer satisfaction.
2. Skilled and experienced nail technicians: Several customers praised the nail technicians at Creative Nails for their expertise and attention to detail. One customer specifically mentioned Ken as an experienced nail tech who pays attention to detail. This indicates that the salon hires skilled professionals who can provide high-quality nail services.
3. Flexibility and availability: Customers appreciated the fact that they could get an appointment on the same day or even at the last minute. Getting prompt service is important for customers, especially when they have time constraints or urgent events. By accommodating these requests, Creative Nails shows their flexibility and commitment to customer convenience.
4. Attention to customer preferences: Many customers commented on how the nail technicians at Creative Nails listen to their requests and strive to give them exactly what they want. This level of attentiveness enhances the customer experience and ensures that they leave the salon satisfied.
Weaknesses:
1. Inconsistency in quality: One customer had a negative experience with the first set of nails they received. The nails were different shapes and sizes, and the overall look was unsatisfactory. Another customer mentioned sloppy and lazy work, with nails that looked like blue baseballs and lumpy acrylic. These comments indicate that there may be inconsistency in the quality of services provided at Creative Nails.
2. Lack of expertise: One customer expressed disappointment in the lack of expertise displayed by a nail technician. The technician did not deliver the desired result and did not pay attention to the reference picture provided. This suggests that there may be some nail technicians at Creative Nails who do not possess the necessary skills and knowledge to meet customer expectations.
3. Overpriced services: One customer felt that the prices at Creative Nails were too high for the quality of work they received. The customer mentioned having been to higher quality nail salons that charged half the price. This indicates that Creative Nails may need to reassess their pricing strategy to align with the quality of their services.
In conclusion, Creative Nails has several strengths that contribute to a positive customer experience. Their excellent customer service, skilled technicians, flexibility, and attention to customer preferences are key strengths. However, there are some weaknesses that should be addressed, such as inconsistency in quality, lack of expertise in some technicians, and potential issues with pricing. By addressing these weaknesses, Creative Nails can further enhance their reputation and attract more satisfied customers.
Best TL Reviews
I went to get my nails done here and wasn’t happy with the first set I got. They were all different shapes and sizes and just didn’t look good. I called back and asked for a reshape and color. The lady on the phone was super sweet and helpful. When I arrived, the manager and owner came to take a look, apologized, and helped me get the nails I wanted. Valeria did an AMAZING job and the professionalism and kindness of the employees here was amazing! I will definitely be coming back next time I get them done!
I had gotten my nails done a few months ago here at creative nails and was very excited to get them done seeing how good the reviews were, however i didn’t get the experience i hoped for/wanted. This was the second time i had gotten acrylics done so i wasn’t exactly sure what to expect and what not to, but after getting acrylics done frequently now, i realize how sloppy my nails were done. the young lady that did my nails asked me what i wanted and i showed her a reference picture that was extremely simple, it was just solid color with some wavy lines going diagonally. i left my phone out the entire time for her to look at just incase she needed to look at the nail design again. she messed up on one nail three times and once she finished she asked me how i liked them and i said they looked good because out of common courtesy i wasn’t going to make her start all over again even though it wasn’t what i wanted. i ended up with nails that looked like blue baseballs and the acrylic was EXTREMELY lumpy and uneven. at the end of this appointment i ended up spending $75-80 dollars which is absolutely ridiculous. After this appointment i decided i would absolutely not be going back there because it’s overpriced, i’ve been to much higher quality nail salons that cost half the price that i paid for at creative nails for extremely lazy sloppy work. i gave it two stars because the only thing that was somewhat decent was the shape. i highly recommend not wasting your money on this nail salon unless you have a more experienced worker doing your nails.
I went here last night and I did not get what I asked for with my nails. The lady was a short and did not listen to what i asked for. I called this morning and they were so friendly and understanding. They fixed them and gave me exactly what I asked for. I truly appreciate them for correcting this and will 10 out of 10 go back.
Super happy. I went in today for a last minute pedicure and it was amazing, she took her time, and she did a great job. Then I decided to ask about nails on a whim. They fit me in for a later appointment. It was my first set of nails in a long time and they are absolutely gorgeous. Highly recommend!
Made an appointment same day for my daughter and myself and we got right in. Really quick and they did a fantastic job. We are from out of state so it always makes me nervous going someone new. Will definitely be back!! Thanks guys!
Absolutely Amazing job, so beyond greatful to try this place out!! Ken is an experienced nail tech , who pays attention to detail. So refreshing to have my nails done and coming out completly satisfied. .. not questioning myself if I should have gone and spent the money on "nails" .
Thank you for a wonderful experience ????????????
So far the best place I only do pedicures with my wife but great service make sure you make an appointment
Kelsey is amazing, she does exactly what I want. There is nothing to difficult. I would definitely recommend the salon.
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Creative Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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