Dream Nails & Spa

+1 707-446-1957

150 Nut Tree Pkwy, Vacaville, CA 95687 United States of America

Open Today: -

Quick Facts About Dream Nails & Spa

Strengths:

1. Talented nail artists: Many customers express satisfaction with the results of their nails and compliment the nail artists, particularly Anna and Leeann, for their skill in creating cute and beautiful designs.

2. Meticulous and sweet service: Customers appreciate the attention to detail and the friendly demeanor of the nail technicians, specifically mentioning Cindy for her meticulous and sweet service.

3. Clean and fantastic environment: Multiple comments highlight the cleanliness of the salon and the calming atmosphere provided. The availability of complimentary drinks adds to the overall positive experience.

4. Good customer service: Several customers mention the friendly and accommodating nature of the staff, making them feel welcomed and valued as customers.

Weaknesses:

1. Inconsistent quality: One customer mentions receiving a manicure that did not match the requested design and requiring multiple reminders for the technician to fix the issues. This suggests that there may be inconsistency in the quality of services provided.

2. Long wait times: Some customers complain about long wait times, even with appointments. Multiple customers mention waiting for over an hour, and one person notes that they waited for 30 minutes with an appointment but received no apologies for the delay.

3. Poor time management: Commenters express frustration with the lack of punctuality and efficiency in the salon. One customer details their experience of waiting for over two hours, even though they arrived at the scheduled time. The technician also disappeared during the service, causing more delays.

4. Durability of manicures: One customer mentions that their gel pedicure began to chip within hours, and their nail polish came off entirely after 48 hours. This suggests a potential issue with the longevity and durability of the services provided.

5. Change in ownership: A long-standing customer expresses disappointment with the change in ownership, mentioning that the new owner is not present to oversee operations and that the current management, specifically Kathy, does not provide adequate customer service.

Overall, Dream Nails & Spa has strengths in talent, customer service, and maintaining a clean environment, which contribute to positive experiences for many customers. However, there are weaknesses in consistency, time management, and durability of the services provided, which result in dissatisfaction for some customers. Additionally, the change in ownership has led to issues with wait times and a perceived decline in customer satisfaction. These areas could be improved to enhance the overall customer experience at Dream Nails & Spa.

Best TL Reviews

I usually get my nails done from Tiffany however she’s on vacation and I had a chance to get it done from one of the other nail artist. First Image is what I asked for and second image is what I got . Throughout the whole service I had to keep reinforcing where color was missing and the shape was off but I was so done after I kept telling her couple times and wanted to just get done with it and leave since I was there for almost more than an hour .

My new go to salon. Anna takes great care of my nails n my toes.she has cutest designs! I'm always satisfied with the results of my nails and I got a lot compliments I love volcano spa ped

Just went here today for a gel manicure & pedicure, they were so nice and did such a great job!! Went to another nail salon previously that had severely messed up my nail bed on my toes, the tech here took her time and fixed the problem as best she could! I appreciate that they did my fingernail at the same time as my toes; saved me time and they still came out great! Also the fact that they have so many complimentary drinks and provide such a calm atmosphere is phenomenal! Will definitely be coming back here!

I absolutely love coming here. Leeann is my girl! Whatever I want to get done she does 10x better. Always accommodating and just amazing! Here are some of here work

The service was fantastic and everything was very clean. I’d love to give all my stars to Cindy! My pedicure was terrific and I love how meticulous and sweet she is. Thank you very much.

Since Chi sold they keep you waiting. Last month I waited 20 minutes and had an appt. This month I waited 30 min with appt. No apologies from Kathy like she’s doing you a favor. My 3 friends went last month and each one waited 1 hr with an appt. First one was late and trickled down. None of us will go back. I had called and booked appt fir today they text me 4 times changing the time! I went elsewhere and won’t go back after using their services for YEARS! The new owner doesn’t do nails nor is he there to see what’s happening! Kathy acts like she’s doing you a favor!

Ive been here a few times before and thought I had found my new nail spot. I called at about 11am and asked about a gel mani/pedi and they told me to come in at 2pm. I arrived at 2pm and didn't get the pedicure started until about 3:20. The pedi was ok, no base coat and the paint was kind of messy. The technician disappeared for awhile and was gone long enough for the hot towels and paraffin to start getting cold. Once my pedicure was done at 4pm they moved me to the nail table to soak my nails in water. The tech disappeared then came back to set up pedi stations for 3 new arrivals and disappeared into the back. Finally at 4:20 I asked if I could just check out for my pedi. They went and looked for the tech but I never saw her again. They just asked didn't I still wanted a gel mani so I said I did but I had already been there for over 2 hrs AFTER they gave me a time to show up! There were 2 people that arrived AFTER me that had full sets done and were still out the door before I got seated for my nails. I know it was busy but that's why I called ahead and waited for the initial hour over my appointment time. I did want my nails done but I'm better off going somewhere else. I guess the hunt for a good nail place continues. I still paid full price and left a tip (but not nearly as much as I normally do).

My sister and I both wanted a pedicure. We were taken back at the same time. I sat and waited with an empty tub, for about 8 minutes. When finally someone came to help me. My sister got a basic pedicure. I got a basic gel pedicure. My nails were fine. I went on vacation the next day. Flew to Hawaii, and went to the beach. Been on the beach for 1 hour and one of my nails polish came off. Not even 48 hours later. By the end of the week my pinky polish came off. Waste of $40 will not be back.