Quick Facts About Jen's Nails & Spa
Jen's Nails & Spa has a mixed reputation based on the comments provided. Let's dive into the strengths and weaknesses of the salon.
One of the strongest points of Jen's Nails & Spa is the excellent service provided by Kevin for acrylic nails. According to a customer, Kevin does an amazing job, implying that he is highly skilled in this particular service. This highlights a positive aspect of the salon, as customers know they can rely on Kevin for quality acrylic nails.
Another strength mentioned by ISIS is the overall amazing service provided by Jen's Nails & Spa. This suggests that the salon excels in providing a pleasant experience for customers, making it a go-to place for manicures and pedicures. This positive feedback indicates that the staff at Jen's Nails & Spa are attentive, friendly, and professional, enhancing the overall customer experience.
Additionally, the option to pay via Venmo is seen as a strength by one customer. This alternative payment method allows customers to save on credit card fees, providing them with a convenient and cost-effective option. By offering this choice, Jen's Nails & Spa caters to the preferences of their clientele and demonstrates flexibility in their payment options.
On the other hand, several weaknesses can be identified based on negative feedback about Jen's Nails & Spa. One recurring issue is the inconsistency of the pedicure service. While some customers have had positive experiences, others find the pedicures to be hit or miss. This inconsistency suggests a potential weakness in the skill level or attention to detail of the nail technicians performing pedicures.
Another significant weakness arises from a negative review detailing a poor experience at the salon. The customer mentioned that their pedicure only lasted five days, contrary to the promised duration of two to three weeks. This highlights a lack of durability and quality in the products used or the technique employed during the service. Furthermore, the customer expressed dissatisfaction with the shape and cut of their nails, which ultimately led to further ingrown nails. This suggests a lack of precision and expertise in the nail technician's work, potentially undermining the salon's reputation for delivering satisfactory results.
Furthermore, the negative review also highlighted a lack of professionalism and customer service. The nail technician disregarded the customer's requests, causing the customer to paint the edges of their nails themselves. The technician yelled at the customer and refused to let them rectify the mistake, which is unacceptable behavior in a service-oriented business. This incident shows a clear weakness in communication and customer care at Jen's Nails & Spa.
Another weakness mentioned in a separate comment is the excessively long wait time on weekends. While going to the salon on a weekday is recommended to avoid this inconvenience, the fact remains that customers may have to wait for an extended period, which can be frustrating. Long wait times can reflect poor scheduling or understaffing, both of which are weaknesses in terms of customer service and efficiency.
Finally, a negative review highlights an issue with the receptionist's attitude and customer interaction. The customer felt that the male receptionist was rude and standoffish, creating an unpleasant atmosphere from the beginning. This negative first impression set the tone for the rest of the experience, indicating a weakness in maintaining a friendly and welcoming environment for customers.
In conclusion, Jen's Nails & Spa has both strengths and weaknesses. Positive aspects include the excellent service provided by Kevin for acrylic nails and the overall amazing service mentioned by one customer. The option to pay via Venmo is also seen as a strength. On the other hand, weaknesses include inconsistency in pedicure services, issues with durability and precision, lack of professionalism in customer interactions, long wait times on weekends, and a negative first impression caused by a rude receptionist. These weaknesses highlight areas that need improvement to ensure a consistently positive customer experience at Jen's Nails & Spa.
Best TL Reviews
For acrylic always go with Kevin, he does an amazing job. Pedicure are a hit or miss most times. Wait time on the weekends are long so I recommend to go on a weekday. Over all amazing service.
They do an amazing job this is my go to place manicure and pedicure I always get done here you need to come enjoy their service - ISIS
My pedicure lasted 5 days. I informed the nail tech I get ingrown nails and to cut my nails accordingly, I also asked her not to cut the cuticle but she did, and cut me 3 times without apologizing but she tried to hide it. When she was done the edges of the nails weren't painted so I proceeded to paint them as she went to tend to another client. Her manager said something to her that I didn't understand and she came back to paint the edges. Still didn't do it right so I asked to do it myself and she refused and yelled that she already did it. I don't appreciate being yelled at, I paid, tipped and left. 5 days ler the nails are chipped and the shape she cut them into has caused the nails to become further ingrown. I had a different salon dig them out and pay again for work that should have been done 5 days ago.
Went to get my nails done here and the gel started falling off within nine days when I was told it would last two to three weeks which wasn't the case. I do enjoy how you can pay via venmo so you can save on credit card fees that they charge. I probably would give them a second chance but I wouldn't get gel probably just a regular mani because they both last the same amount it seems.
I came in with my nails horribly done at another location. They were so bad honestly I didn’t think I’d find anyone to fix them. Walked in and was greeted by friendly faces, let them know what happened and even though I was embarrassed I showed my nails in hopes they can fix them. To my surprise they did! A man whom I did not get his name re did them and fixed the shape and nail and let me change the color. My nails looked like nails, beautiful nails. Thank you so much Jen’s nails for this I’ll be back. I love my nails.
I took my friend to get her nails done and I had to wait for her for 3.5 hours!!! In the car, yes it is up to me to wait but come on. Honor an appointment when it's booked. She ended up coming out without her nails done. What? 3.5 hours so you guys can disappoint. Staff kept asking her if she is just going to leave.
Complete waste of time. Got there at 3:30 and didn’t leave till 6pm today. All I got done was a regular pedicure. Mind you, I called to schedule mani- pedi ahead of time. Got there and didn’t get seated for a half an hour and no one started working on me for another hour. Many people were being started before me which I confused about but remained patient. (I work In hospitality) I understand it being busy. When my nails were getting started after 2 hours later the woman didn’t know how to do the design I went with. I ended up just paying for my toes and leaving. The customer service could use some work. Highly disappointed and won’t be returning.
Meh.
Front desk male receptionist was so rude. First time coming and any simple questions asked (ex. ETA of service, etc) was very standoffish. Pedicure was average, not bad, but based on my initial impression and treatment at the beginning, it set the tone for the whole experience.
Place Pictures
Jen's Nails & Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
12. TT NAIL