Licha's Beauty Salon

+1 909-627-0139

1180 Philadelphia St # 11, Pomona, CA 91766 United States of America

Open Today:

Quick Facts About Licha's Beauty Salon

Strengths:

1. Professionalism: Many customers praise Licha's Beauty Salon for their professionalism and amazing service. This shows that the salon values its customers and strives to provide a high-quality experience.

2. Customer satisfaction: Several comments express gratitude for Licha's work and mention becoming loyal customers. This indicates that the salon is successful in meeting the needs and expectations of its clients.

3. Skill in fixing mistakes: One customer appreciates Licha's ability to fix their botched highlights from a different salon. This suggests that the stylists have the expertise to correct hair issues and provide satisfactory solutions.

4. Positive atmosphere: A comment highlights the pleasant and friendly attitude of the women at Licha's Beauty Salon. This indicates that the salon creates a warm and welcoming environment for customers.

Weaknesses:

1. Lack of hair care advice: One customer complains that despite experiencing hair loss, Licha did not provide appropriate guidance. This suggests that the salon may not prioritize educating clients on proper hair care methods.

2. Neglecting customer concerns: The same customer claims that Licha did not assist them when their chosen hair color caused further hair loss. This indicates a lack of accountability and support from the salon, which may negatively impact customer satisfaction.

3. Unprofessional behavior: A dissatisfied customer mentions encountering rude and lazy stylists, indicating a lack of professionalism within the salon. This can create a negative impression and discourage customers from returning or recommending the salon.

4. Appointment management issues: A customer expresses frustration with the salon's appointment system, mentioning long waiting times and double booking. This suggests that the salon may struggle with managing appointments efficiently, leading to dissatisfaction among clients.

5. Inconsistent quality of service: A negative comment suggests that the salon does not provide the same level of care to male customers for haircuts. This inequality in service may deter male clients and impact the overall reputation of the salon.

In conclusion, Licha's Beauty Salon exhibits strengths in professionalism, customer satisfaction, skill in fixing mistakes, and creating a positive atmosphere. However, the salon has weaknesses in terms of providing adequate hair care advice, addressing customer concerns, maintaining professionalism among staff, managing appointments efficiently, and delivering consistent service quality to all customers. Addressing these weaknesses can help improve the overall experience and reputation of the salon.

Best TL Reviews

Licha did a beautiful job! Thank you for your professionalism, amazing service and your kindness! ♥️You have a customer for life! Highly recommended!

I’m losing my hair and the only think she said is to keep on putting the treatment that it will help and I did but it seems that every time I use it I lose more hair as a professional that she is she never told me that color was to strong for my hair so now she doesn’t want to help me so thanks to her I’m getting bald .

Only wanted to get long layers and keep length of my hair and thats what I got. I left satisfied.

I normally would have given this place a four star. Not today the professionalism here is unreal. Most of the stylist there seem to not love what they do and are very rude and lazy. Second I had an appointment at ten I got there at 9:50am waited untill 10:30am. the stylist who I was supposed to see was taking her sweet time with the previous client. They book appointments on top of appointments and expect you to wait that's bs that's why there called appointments. I will no longer be coming here or recommending this salon.

Licha Is the best! She fixed up my messed up highlights that I had gotten at a different salon!

This place sucks, i was here waiting for a good while then they lass other people in front of me without even having appointment. Dont think ima come back. Its always like this they dont care for men haircuts anymore

Las mujeres al Licha's Beauty Salon son muy agradable y cortes muy bien a mi pelo. Yo voy a ir este mañana y disfrutar otro corte. La unica cosa puedo decir de Licha's es:

¡Es Fantastico!

We go eat when they have specials, their cheeseburgers are good