Metro Beauty Supply

+1 678-996-0499

3895 Cherokee St NW, Kennesaw, GA 30144 United States of America

Open Today: -

Quick Facts About Metro Beauty Supply

Metro Beauty Supply has both strengths and weaknesses based on the customer comments provided.

One of the strengths of Metro Beauty Supply is their customer service. Many customers mentioned receiving amazing customer service and praised the staff for being helpful, kind, and going above and beyond to assist them. This positive experience with the staff created a loyal customer base and influenced customers to continue shopping at Metro Beauty Supply.

Another strength of Metro Beauty Supply is their selection and prices. Customers mentioned that they have a nice selection of products and offer great prices. This affordability allowed customers to purchase multiple products and own a wide range of beauty items. The combination of selection and affordable prices made Metro Beauty Supply a popular choice for customers.

Additionally, some customers appreciated the freebies that were given to them. The gesture of including freebies demonstrated that Metro Beauty Supply values and appreciates their customers. This added benefit enhanced the overall shopping experience and created a positive impression.

Furthermore, a customer mentioned that the owner of Metro Beauty Supply is great, indicating that the management is competent and capable. This positive feedback about the owner suggests that the store is well-managed and has a strong leadership team.

However, there are also some weaknesses mentioned in the comments. One recurring issue is the inconsistency in honoring prices. One customer mentioned that the prices marked on the packages were not honored, leading to disappointment and them canceling their entire order. This inconsistency in honoring prices could lead to customer frustration and a loss of trust in the store.

Another weakness mentioned is the lack of refunds. A customer warned others to verify prices before paying because Metro Beauty Supply does not offer refunds. This policy may deter some customers who prefer the option to return or exchange products if they are unsatisfied or if there is an issue with the purchase.

Furthermore, a customer expressed disappointment in the quality of some products. While overall satisfaction was mentioned in the comments, this specific comment highlights a weakness in the store's product quality. Inconsistent quality may affect the store's reputation and customer satisfaction in the long run.

Additionally, a customer suggested improving the organization and cleanliness of the wig area and reducing product clutter on the sales floor. This feedback indicates that there may be areas of improvement in terms of store layout and display, which could enhance the overall shopping experience for customers.

In conclusion, Metro Beauty Supply has strengths in terms of customer service, selection, and prices. Customers appreciate the helpful and kind staff, the wide range of products available, and the affordable prices offered. However, there are weaknesses in terms of inconsistent pricing, the lack of refund policy, potential product quality issues, and areas of improvement in store organization and display. These weaknesses may impact customer satisfaction and trust in the store.

Best TL Reviews

Buyer Beware!! Prices clearly marked in the packages will not be honored!! I picked up 4 different products with sale stickers on all of them, none of the prices were honored. I showed her where it he item was in the store and she saw several with the same prices as the ones I chose. She honored none of the prices and I cancelled my entire order. I’ve been shopping here for a couple years but this was the last time. Verify your prices before you pay! They also don’t offer refunds!

Amazing customer service !!!!! I got a last min hair appointment for 7am the next day before stores opened and needed braiding hair. I went last min to find braiding hair when they where closing and they where so sweet and nice. Didn’t know what I would have done. I am forever grateful and now I’m a forever customer!!

They have a very nice selection and great prices. Occasionally I'm disappointed in the quality of one of their products, but overall I've been very satisfied. Thanks to Metro Beauty Supply, I can afford to own 60 different colors of nail polish!

I'm shocked by these reviews because I have had consistently great experiences here. I actually travel really far, passing several hairstores to specifically come to this one because of how helpful and kind the staff is to me. They are always going above and beyond to help me with what I need. I haven't lived in GA long but when I found this place, I decided early on that it will be my go to spot for hair products.

It's disappointing to see so many negative comments. I will say that I've seen them put up with a lot of rude behavior from customers that come in with attitudes or are upset about prices etc. Your money issues, wild children running around or entitlement to shop when the store is about to close is not their problem. You have to give respect the same way you want it. They are not less worthy of it because you're a customer.

I can only speak for myself when I say, I have had really good experiences here from the minute I walk through the door to when I leave. They even throw in a few freebies every time I go because I'm always spending so much.

This was my first job, I still love coming here 4 years later! The only beauty supply I go to !

Love this place always have the beauty items I need some of the stuff is pricey. The ladies are always helpful ????

As a Brown girl and Master Cosmetologist, It’s Sad that race is now used in Everything when someone have an Unpleasant experience! I have worked at Four Beauty Supplies in my 20’s (I’m 41 now) owned by Korean and They are one of the most Amazing Nationalities to work for! I recently moved to Kennesaw and have been shopping here for Salon needs for about 1 year. The owner is Great!

I came in to find some crochet hair to do a quick style. I was greeted upon entrance by a team member and the owner. I was later asked in passing if I needed any help finding anything to which I said no thank you. When I brought my purchases up to the counter for out I was greeted warmly again. There was a young lady whom I believed to eb in training and she was having some difficulty ringing up my purchase. The owner guided her through it so calmly and made her feel confident and that was awesome to see. The owner even shared her seaweed wraps with me. Which by the way are a favorite snack of mine now. Overall awesome experience. There are plenty of options to choose from as far as hair and hair products. I've been coming to Metro Beauty Supply on and off for about 2 years and I've only had one incident with a wig try-on and that was it. If I could change anything it would be to make the wig area organized and less cluttered looking and maybe less product on the sales room floor. It's quite a lot of products and it can seem overwhelming in such a small establishment. ????