Million Nail Salon

+1 212-316-3199

307 W 125th St, New York, NY 10027 United States of America

Open Today: -

Quick Facts About Million Nail Salon

Million Nail Salon has received a mix of positive and negative feedback from its customers. In analyzing these comments, we can identify several strengths and weaknesses of the salon.

Starting with the strengths, many customers have praised the skill and thoroughness of the nail technicians. Comments such as "the best manicure I ever had" and "great nail techs" highlight the expertise and quality of the technicians at Million Nail Salon. Customers appreciate the detailed and relaxing experience they receive during their visit. The salon also seems to have built a loyal customer base, with some individuals mentioning that they have been coming here for 15 years or more. This highlights the consistent service and satisfaction they have received over an extended period.

Another strength of Million Nail Salon is its pricing. Several customers mention that the prices are reasonable and even better than or equal to other salons in the area. This affordability factor has likely contributed to the salon's popularity and customer loyalty. Additionally, some customers appreciate the option of making appointments, which helps manage the busy times and reduce wait times.

However, there are also some significant weaknesses that customers have pointed out. One recurring complaint is a decline in service quality over time. Several long-time customers mention that the service has deteriorated and that they no longer receive the same level of spa treatment they used to. In particular, there are complaints about the absence of the previously offered massages during pedicures. This diminishing level of service can be discouraging for customers who have come to expect a certain standard from the salon.

Another weakness highlighted in the comments is the lack of English proficiency among the staff. While this may not be a major issue for some customers, those who prefer clear communication or have specific requests may find it difficult to convey their needs. Additionally, the cleanliness of the salon has been called into question. Some customers mention the use of paper towels instead of regular towels, which can be seen as unsanitary or below expected standards.

Wait times and the overall speed of service are additional weaknesses mentioned by customers. Some customers complain about long wait times, particularly during peak hours, which can lead to frustration and lost time. Instances of customers having to wait for almost two hours for service are particularly concerning and indicate poor management of appointments and resources.

One specific incident of unprofessional behavior by a staff member has also been mentioned. A customer describes being rushed through the service and ultimately not receiving the complete treatment they paid for. Lack of apology or explanation further adds to the negative experience and can severely impact the salon's reputation and customer satisfaction.

In conclusion, Million Nail Salon has some strengths in its skilled technicians, reasonable pricing, and loyal customer base. However, weaknesses in service quality, English proficiency, cleanliness, wait times, and unprofessional behavior have been identified. Addressing these weaknesses and focusing on customer satisfaction could greatly improve the salon's overall reputation and success.

Best TL Reviews

Been going here sporadically off and on for the past 13 years. Service has definitely declined. I took my daughter for the first time and I don't feel like we left with the real spa treatment. They used to invest a lot of time for the pedicures and it was WELL worth the time and money. The massage used to be EVERYTHING, even with the simplest price rate on the list. Now, they don't even do it, as I didn't even see it listed. Anyway, if you just want a basic pedicure, you can go here; it didn't take very long. If you want the spa feeling without all the yapping from the workers, then find a different place.

The best manicure I ever had. Detailed and relaxing. Great nail techs.

I have been going here easily for 15 years now. Ambience is not that fancy, however, almost every single last nail technician they have is so thorough that I keep going back!

Although their prices have been slowly rising over the years, their prices are still better than or equal to most places. They get pretty busy towards 5:00 and on the weekends. If you choose to go then, try to make an appointment, and definitely watch your place in line.

A downside would be the steps. There are a lot of steps and they are steep. If you have bad knees it's not going to be easy getting up there.

Great manicurist! Wonderful pedicure especially Yinet.

I had a Great experience. I got a pedicure, Lucy did such a Great job on my feet, I feel like I have New feet.

Million nail is the best, I been coming for 9 yrs now.

They are barely mediocre at best. I go here because they are one of the better ones in the area - that I know of. They don’t speak much English and don’t care too. Pedicure services are better than nail services. The cleanliness of the salon (they use paper towels instead of towels), speed, wait time are not on their list of priorities. The price point is quite expensive for the work they do and the shabby building. I have given them a solid six months but I can’t do it anymore. I have had to wait almost two hours for service which is Ridiculous. Don’t waste your time. I’m from the south and I’m used to quality service no matter where I go. Do better million nail.

Pros: Pedicure services are great. Best ones I've found in the city so far. Cons: Get a manicure at your own risk. Some of the work I've seen is beautiful, but my experience was awful. Nail tech cut my nail bed so far down, I was bleeding. Sometimes the wait can be ridiculous, so definitely call ahead.

The dark skin woman was very unprofessional specifically asked if she had enough time to do both my feet and nails she rushed me and said yes. When it came time for my nails then tells me she does not have time after starting and then stopping. No apologies were given or explanation. Will never be coming back.