Magic Nails

+1 864-489-6534

1613 W Floyd Baker Blvd, Gaffney, SC 29341 United States of America

Open Today: Closed

Quick Facts About Magic Nails

to experience poor service before I decide to never return to a business.

Magic Nails Place, based on the comments above, has both strengths and weaknesses. Let's start with the strengths. One recurring positive comment is the fast service. Customers appreciate the efficiency and timeliness of their appointments, which is important in the beauty industry where time is valuable. Another strength mentioned is the friendly customer service. The staff engages in conversation and makes customers feel comfortable during their appointments. This creates a pleasant atmosphere and enhances the overall experience. Additionally, customers praise the affordability of the salon. Competitive prices attract customers and allow them to maintain the appearance of their nails without breaking the bank. Another strength mentioned is the skill in creating natural-looking nails. This indicates that the technicians at Magic Nails have the expertise to deliver aesthetically pleasing results that resemble natural nails.

However, despite these strengths, several weaknesses are highlighted in the comments. The first weakness is the inconsistency in the quality of the nails and the failure to fulfill specific customer requests. One customer mentions that the nails were lumpy and not what they asked for. This indicates a lack of attention to detail or perhaps insufficient communication between the technician and the customer. Another weakness is the occasional rudeness of the staff. A few customers mention experiencing poor treatment and being made to wait despite having appointments. This kind of behavior is unprofessional and can lead to dissatisfied customers and negative word-of-mouth. Another weakness mentioned is the denial of a gift certificate due to an expiration date. While it is within the business's rights to have an expiration date, customers expect more flexibility, especially when extenuating circumstances such as illness are involved. This incident resulted in strong negative sentiment toward the business and accusations of theft.

Another weakness highlighted is the difficulty in contacting the salon. One customer expressed frustration in calling five times without getting an answer. This lack of communication can deter potential customers and create a negative impression of the salon's professionalism and reliability.

Overall, Magic Nails Place has a mix of strengths and weaknesses. The strengths include fast service, friendly customer service, affordable prices, and the ability to create natural-looking nails. On the other hand, the weaknesses include inconsistent quality of nails, occasional rudeness, denial of a gift certificate, and difficulty in reaching the salon via phone. To improve, the salon should focus on addressing these weaknesses by improving communication, providing consistent and high-quality services, and demonstrating flexibility and empathy in their policies. By doing so, they can enhance their reputation and retain customers while attracting new ones.

Best TL Reviews

The nails were lumpy and not what I asked for. The customer service was okay at best. Definitely not my first option.

Fast service. The lady's really talk to you. Good work at affordable prices. Real good at making nails look natural.

Went to Magic Nails for the first time today to have my nails filled in and one replaced. Ann did an amazing job. I love how they came out. I will definitely be scheduling with her from now on.

They are so freaking rude here. I’ll have an appointment, and they will literally take people in front of me after I’ve been waiting 45 minutes. If I literally didn’t have nails falling off I would’ve got out and left. I will never use them again

Bought my wife a gift certificate to her, $50. She has been taking care of me. Cancer and liver Transplant. So she hasn't been able to use the gift certificate . Until today, she went today. They denied it because it's been a little over a year.

These people are thiefs. Who has ever heard of expiration date on gift card.

THIEFS. Don't recommend this for business. THIEFS, THIEFS!!

I called 5 times, no one answered the phone! Won’t try again. That’s no way to run a business.

My favorite place to have my nails done and their pedicures are wonderful. Massage chairs and great conversation.

Made an appointment for today @ 10am for me and my sister. My sister was able to get her nails and pedi done when it came down to my turn for my fill in everybody that came through the door went before me. This is the first time since I have been going there which has been years that I have been treated this way. So with that o will not be back. Ever so very unprofessional for this and It only takes one time for me