Quick Facts About Hi Lights Salon/Barber
Hi Lights Salon/Barber place, based on the comments provided, has a combination of strengths and weaknesses. Let's examine them in detail to provide a comprehensive analysis.
Strengths:
1. Skilled and talented stylists: Multiple customers praised the salon's stylists for their expertise and ability to deliver satisfactory results. This indicates that there are competent professionals working at Hi Lights who can cater to a variety of hair needs.
2. Personalized services: The comments show that some stylists, like Julie and Karina, take the time to listen to their clients' preferences and deliver accordingly. This personalized approach ensures that customers are satisfied with their desired hair color, style, or treatment.
3. Long-standing customer loyalty: Several comments mention continuing patronage over the years, indicating a loyal customer base. This loyalty suggests a positive overall experience and satisfaction with the salon's services.
4. Friendly and welcoming atmosphere: Customers appreciated the friendly and welcoming environment at Hi Lights. Feeling comfortable and valued as a customer contributes to a positive experience.
5. Competitive pricing: Some customers mentioned that the prices were fair for the quality of the work done. Affordable pricing may attract new customers and contribute positively to the salon's reputation.
Weaknesses:
1. Inconsistent service quality: One customer mentioned receiving a subpar experience with color, highlights, and haircut, leading to dissatisfaction. This suggests that there may be inconsistencies in the quality of services provided by different stylists or even a lack of proper communication between stylists and customers.
2. Unprofessional behavior: In one comment, a customer mentioned an incident involving a refusal of refund and a threat to involve authorities. This kind of behavior is unprofessional and can tarnish the salon's reputation.
3. Lack of resolution to customer complaints: Another customer mentioned being dissatisfied with their silk press and the resulting heat damage. They claimed to have received only a partial refund, indicating a failure to address their concerns satisfactorily. Inadequate resolution to customer complaints can lead to a loss of trust and repeat business.
4. Inconsistency in pricing: The same customer who had issues with the silk press also mentioned receiving only a partial refund. This inconsistency in refunds and pricing can create confusion and dissatisfaction among customers.
After considering the strengths and weaknesses mentioned in the comments, Hi Lights Salon/Barber place appears to have skilled stylists with a loyal customer base. However, there are areas that need improvement, such as maintaining consistent service quality, addressing customer complaints promptly and professionally, and ensuring uniformity in pricing policies. By addressing these weaknesses, the salon can enhance its overall reputation and deliver a consistently satisfying experience to its customers.
Best TL Reviews
My son went here for a hair cut and love it ms Latoya Island did a wonderful job we thank you.
My family n myself have been with them for many years n alot of services Julie is a wonderful caring n listens how you want your hair done and actually does it. Debbie spent alot of TLC on my pedicure my feet really needed alot of extra work n she did a great job!????
I went to this salon to get my hair colored and trimmed. Instead I got a color and highlights that were recommended by Julie because she insisted that was the only way I was going to get the color I wanted. I trusted her professional opinion because I thought she knew what she was doing. I was going for a copper red instead I got something brownish and orange highlights. The cut was choppy and the blow dry with flatirons was just frizzy. I tried speaking with her to get a refund and she refused and threatened to call the authorities on me. As you can see in the photos what I wanted and what I got done looks nothing alike.
If you are looking to get you hair colored or cut PLEASE PLEASE PLEASE go to Karina. She is the best out there. She takes her time and does an amazing job. Her prices are fair for the great work she does. I would recommend her to anybody.
I came for a silk press left with heat damage and as I was in the chair for a silk press proceeded and tried to cut my hair when I told them no and proceeded and lied and said my grandma told her to which she didn’t Tonya still didn’t give all my money back and charged me 75 and only gave 40 back I’m very disappointed
I went to see Karina, I loved what she did with my hair and very cheap for good work! The environment was very friendly when you walked in everyone greeted you.
I have been going to Danny Tran for my hair since 2011. He is one of the best stylists I have ever been to. He listens to what you want and makes suggestions so you don't look funny. Even if you want some wild and crazy hair cut like mine, he will make sure it looks right. He can do trendy and traditional cuts. Not only is he great at women's hair cuts, I have seen his work on men's cuts too. He is incredibly talented and knows all the new techniques. I would recommend him to everyone I know.
Julie did a beautiful job coloring my hair and left it super healthy and shiny. LOVE ❤ MY HAIR NOW.THANK YOU
Place Pictures
Hi Lights Salon/Barber Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 05:00 PM |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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