Exquisite Nails

+1 601-261-4230

4700 Hardy St # S, Hattiesburg, MS 39402 United States of America

Open Today: -

Quick Facts About Exquisite Nails

Exquisite Nails is a nail salon with a mix of strengths and weaknesses, as evident from the comments provided.

One of the salon's strengths is its ability to create complex and beautiful nail designs. One customer mentions that even when they ask for difficult nail designs, the salon always delivers wonderful results. This indicates that the salon has skilled technicians who are capable of achieving intricate and personalized nail art.

Another strength is the salon's cleanliness and professionalism. Multiple customers mention that the salon is clean and that the staff members are friendly and professional. These qualities are essential for a nail salon as they contribute to the overall customer experience and ensure a comfortable environment for the clients.

Additionally, the salon's willingness to accommodate customer requests is seen as a strength. One customer mentions calling the salon 15 minutes before closing, and the staff was willing to wait for them. This shows a dedication to customer satisfaction and a willingness to go above and beyond to accommodate clients' needs.

However, there are several weaknesses that need to be addressed. One of the major weaknesses mentioned is the poor service experienced by some customers. One person mentions receiving a gel polish change on their toes that resulted in an unsatisfactory outcome. The polish was uneven and partially applied on certain toes. This indicates a lack of attention to detail and poor execution of services.

Another weakness highlighted in the comments is the inconsistency in service quality. One customer mentions that they have been going to the salon for three years and have always been pleased, while another complains about the lack of attention and improper application. This inconsistency suggests a lack of standardized training and quality control among the salon's technicians.

There are also concerns about the professionalism and customer service provided by the salon. One customer mentions being ignored by the technician who was on her phone throughout the appointment. This behavior is unprofessional and can leave customers feeling neglected and unimportant. Another customer mentions being handed off to another technician, which disrupts the continuity of service and raises questions about the salon's ability to provide consistent and personalized care.

Another weakness mentioned is the pain experienced during a service. One customer describes how their acrylic nails were forcefully ripped off using another acrylic nail, causing pain and soreness. This indicates a lack of care and proper technique during the removal process, which can lead to discomfort and potential damage to the natural nails.

In conclusion, Exquisite Nails has strengths in terms of creating beautiful and complex nail designs, maintaining a clean and professional environment, and being responsive to customer requests. However, there are weaknesses in terms of inconsistent service quality, lack of attention to detail, professionalism, and proper technique. The salon would benefit from addressing these weaknesses and implementing measures to ensure consistent and high-quality service for all customers.

Best TL Reviews

I got acrylic nails here a few weeks ago. I came in yesterday and asked them to soak off my acrylic nails so I could get gel on my real nails. The lady said yes they can soak off my acrylic nails. I sit down in the chair and she takes out an acrylic nail and uses it to rip off each of my acrylics using a separate acrylic nail. just ripping the acrylics right off my nail. It hurt so bad, my nails are still sore the day after. I also got a photo in case of confusion.

I’ve been going here for three years and they never disappoint me. even when i go in and ask for more difficult nail designs they always turn out wonderful. thank you exquisite nails ????????????

I came in today to get some acrylic nails to treat myself and also some nail art and the young lady in there is great with her art and has wonderful customer service and I will be back. I love my nails, I haven't had them done in over 15 years or more.

I have to say I am very impressed with the time and detail the lady put in my nails today!! They are the perfect shape, thickness, length... I really love everything about them. They came out amazing!! This is the only place I will go to! Let them do your nails ????

Very poor service. I went for a polish change on my toes & I walked out looking like a 2 year old polished them. Gel not smooth, partially painted on certain toes. Yeah I’ll never go back

I don't know what this two ladies are talking about. My wife is very particular about her nail and we being all over Hattiesburg from salon to salon and believe me she is very pleased now with her nails.

The salon is very clean and they are very friendly and professional.

As for me I am a Soldier so you can imagine the kind of feets that I have so I decided to get a pedi and I call them 15 minutes prior to closing and they told me that they will wait for me. Honesty they gain me as a client.

And for those that believe the lady about the cleaningnes of this place take a look to the pictures.

THANKS EXQUISITE NAILS

This was my first visit here. I was hoping I had found my new nail shop. The service was fast and the price was good are the positives. But from the time I got there the tech that was doing my nails was on her phone , never acknowledged me except to ask what I wanted, then she handed me off to another tech after she put the acrylics on, (some were not matched to the nail bed size and are too big) the 2nd tech was friendly but I told her I liked the nails to be thin, she put way to much powder so they are thick. Also it's only been a few days and I have one already lifting up. I really wanted to like this place.... still gave them 3 stars because the shop was clean

I absolutely love coming to this place! They always go above and beyond customer service! I'm so happy they are back open! They do a fantastic job with SNS nails!