Oscar nails Spa

+1 605-878-1011

2013 Willow Creek Dr #3, Watertown, SD 57201 United States of America

Open Today: -

Quick Facts About Oscar nails Spa

Oscar Nails Spa has received mixed reviews from customers, with both positive and negative experiences shared. It is important to evaluate the strengths and weaknesses of the spa to gain a complete understanding of its performance and customer satisfaction.

One of the strengths mentioned by customers is the friendliness of the staff. Several comments highlight the pleasant interactions with the employees, indicating good customer service. For example, one customer mentioned that everyone was friendly and made their experience comfortable. Another customer specifically mentioned Michael, who did a great job with their nails. This indicates that the spa has employees who are capable of delivering satisfactory results and providing a positive customer experience.

The spa's interior design is also mentioned as a strength. According to one comment, it has a slightly more upscale feel compared to other nail salons. This suggests that the spa puts effort into creating a pleasant and luxurious ambiance for its customers. A well-designed and inviting space can contribute to a positive overall experience.

Another mentioned strength is the variety of services offered by Oscar Nails Spa. Gift certificates are available, which allows customers to give the spa experience as a present. This flexibility in offerings shows that the spa caters to different customer needs and preferences.

However, there are several weaknesses identified by customers that need to be addressed by Oscar Nails Spa. One recurring issue is the poor quality of the services provided. Several customers complained about their acrylic nails popping off or breaking within a few days of application. Such problems indicate a lack of proper technique or materials used by the spa, causing dissatisfaction and inconvenience for the customers. The customers also mention black bubbles in the gel, which suggests issues with the quality control of the products used.

In addition to the quality issues, there are also concerns raised about the attention to detail and communication with customers. Multiple comments mentioned instances where the staff did not pay attention to specific requests or designs, leading to dissatisfaction. One customer complained about the nails not being straight and the design not being done correctly despite reminders. This lack of attention to detail can harm the spa's reputation and customer satisfaction.

There are also complaints about the pricing and waiting times at Oscar Nails Spa. One customer mentioned that the price was significantly higher compared to other salons they have visited. This can make the spa less competitive and deter potential customers. Additionally, there are complaints about long waiting times, with one customer waiting for two hours despite being told it would take 30 minutes. Long waiting times can be frustrating for customers, and if the spa cannot effectively manage their appointments, it reflects poorly on their organization and efficiency.

Furthermore, there are comments about the poor and disrespectful customer service. One customer complained about being overcharged and treated badly when questioning the price difference. Another mentioned that they were ignored and not attended to even though they were there at the opening time. These experiences indicate that the spa needs to improve its customer service skills and ensure that all customers are treated with respect and fairness.

In conclusion, Oscar Nails Spa has both strengths and weaknesses. Positive aspects include friendly staff, an upscale interior design, and a variety of services offered. However, there are significant weaknesses regarding the quality of services, attention to detail, high prices, long waiting times, and poor customer service. These issues need to be addressed and rectified for the spa to enhance customer satisfaction and improve its overall reputation.

Best TL Reviews

My daughters and I have come several times for nail services. For the most part, we have had pleasant experiences. My oldest daughter has had a full acrylic set done twice and both times now, they all popped off of her nails within a few days of being put on. Ar first I thought she was just very clumsy until it started happening to me within a couple days of having mine filled, this past week. Separation on multiple nails is what I noticed first and then breaking from simple chores such as putting laundry into my dryer. I am not new to acrylics. I had them done for around 13 years in multiple states. I have only been in South Dakota for 7 years and only recently got back into having my nails done just for the sake of not having anywhere to have them done. I have never in my life seen nails pop off within days of application or breaking off while doing simple chores. I have also never seen black bubbles in the gel same day, which we have experienced after everytime receiving services.

After reading several other interactions between unhappy customers and this establishment, I have chosen not to attempt to have anything fixed as I have been unimpressed with their internet presence and their in person customer service skills or lack thereof.

This review is specifically for your customers. They have the right to know.

I have had my nails done here a fee times and I am never fully happy with them. The last two time they weren't straight, I wasn't asked how shirt before they cut them,I reminded the gentleman about 3 times about my design and he still didn't do it even after offering to show him the picture again. I was not going to say anything about it again. Everyone is nice enough but for the price you pay they should be paying better attention to what they are doing. The price isn't bad and I don't mind paying that if the quality is there.

Something has changed at this salon! Stopped going for a while, It had a bad vibe and didn't seem to want my business. I got a gift certificate and went back. Everyone was friendly, the place was clean & they did a great job.

So happy to see the old Oscars! Friendly and comfortable ????

Michael did my nails and did a great job! They look beautiful and it was a fair price :)

Came up to see my daughter...I live out of state. Thought we would do pedicures. No did not make an appointment cause they take people as they come in anyways. We was there at opening time. Sat there for 20 mins and decided to leave. Won't go back!

I have been going here for awhile and they have always done a wonderful job. Just got my nails for xmas and omg so adorable looks just like the picture I showed them....they even do gift certificates

Interior design has a slightly more upscale feel than most nail salons I've been in. Price was 30-40% higher than all other salons (10-15 salons in 5 states) that I've been in. Pedicure was fine but was only about 1/2 the time as any other basic pedicure. She left for my nails to dry, 15 minutes later she hadn't returned.

THIS IS FREAKING RIDICULOUS! they overcharge and it is absolutely disgusting!! i had the same thing as my cousin that went and we had a 9 dollar difference! i am never coming back here and i recommend you guys don’t either! their customer service is also horrible!! they also threw money at my cousin for asking where the extra 5 dollars came from! please NEVER go here!!! they told us 30 minutes, we waited for 2 whole hours! THIS IS A HORRIBLE BUSINESS! please never ever go here or support this business!