KC Hair Outlet

+1 410-566-7363

2403 Frederick Ave, Baltimore, MD 21223 United States of America

Open Today: -

Quick Facts About KC Hair Outlet

KC Hair Outlet has a range of strengths and weaknesses based on the comments provided.

Starting with the strengths, customers appreciate the wide variety of products available at the store. They mention that if you need a specific hair product, wig, or hairpiece, KC Hair Outlet is likely to have it in stock. Additionally, the store associates are praised for being customer-friendly and helpful. Customers mention that the cashiers are nice and willing to assist with any questions.

Another positive aspect mentioned is the availability of trying on wigs in-store. Customers are allowed to try on as many wigs as they'd like, regardless of whether they end up purchasing them or not. This feature is appreciated by customers as it allows them to make more informed choices when selecting a wig.

Moving on to the weaknesses, one major concern raised by multiple customers is the lack of transparency regarding the return policy. Customers mention that the store does not clearly communicate the return policy until after the purchase is made. They argue that the policy is located in inconspicuous areas of the store, such as small picture frames in the corners. Some customers feel deceived or misled, as they believe the store should make the return policy more prominent and easily accessible. There is a suggestion that the return policy should be posted where every customer can see it, preferably through warning signs or signs similar to exit signs.

A related weakness is the inconsistent communication among the store associates. One customer mentions that the manager, Delma, allows her associates to give out false information. They were displeased when confronted about an issue and received conflicting responses from different employees. This inconsistency creates confusion and frustration for customers, leaving them uncertain about what actions to take or who to trust for accurate information.

Another weakness highlighted in the comments is the unprofessional behavior of some staff members. One customer specifically points out a cashier who they believe is intentionally deceiving customers, particularly black customers, for the benefit of the store. This accusation may stem from a negative experience in which the customer received a display item instead of a new one and was charged full price for it. The customer perceives this behavior as a petty act to take advantage of black customers, which indicates a lack of professionalism and fairness within the store.

Lastly, several customers express disappointment with the store's management. They describe the manager, Delma, as unprofessional and neglectful of customer concerns. In one instance, the manager denies any wrongdoing and shifts the blame onto her associates. This lack of accountability and failure to address customer issues contributes to an overall negative perception of the store's management.

In conclusion, while KC Hair Outlet has strengths such as a wide variety of products and customer-friendly staff, there are significant weaknesses that should be addressed. These weaknesses include the lack of transparency regarding the return policy, inconsistent communication among staff members, unprofessional behavior from some employees, and inadequate management. By improving these areas, KC Hair Outlet can enhance the customer experience and build a stronger reputation.

Best TL Reviews

February 3, 23. Never going back here please make sure that you receive your receipt. Black cashier are screwing over black people for the koreans cashier just lied to me gave me display hair lher and the korean female were petty they lied and charged me full price for display last hair very petty they take black people money all day and to petty to do something right so they just lost a customer

The Manger Delma is very unprofessional she doesn’t not follow the store policy . They just lolly gag in the store . They don’t care about the customers . Delma should not be a manger at all she allows her associates to give out false information so she not at fault . Instead of revolving my issue she allowed her female associates at the cashier to lie then when I asked Delma could anything be done . “

She told me she never said that the associates did “ then processed not to do anything “ . So I asked for the manager name . Then she began being respectful and trying to be a little bit more professional because she became scared for her job . but it was to late I am very upset about this encounter and how this business is ran its very unacceptable all I needed was an exchange

This is a well stocked store???????? with a bunch of local young women working the store acting like low key security ???? while the oriental owners watch them even closer, lol ????

Variety u should be able to find what u need.

Went here to purchase very first wig... Consulted with young lady in the wig department... Only consulted about the style of the wigs... Not upkeep, maintenance or quality and further more they do not let you know about their return policy on the hair until after you purchase that they don't return... The store's policy are located on small picture frames in the corners of the store that are not half as noticeable as the sale and price signs. If you want to know where the policies are on the hair you have to go to the back of the store where the wigs are, pass the help desk, in the far right corner almost behind you where the stylist chairs are and up on the shelf where the mirrors are. The policy is if you don't ask they won't tell and if you didn't see it it's not their fault. There's another picture frame policy at the register depending where they move it on the counter, they have different policies on different things so make sure to inquire and get a full understanding before you buy. But they do let customers try on as many wigs as they'd like in store whether they purchase them or not????. Sooo tired of businesses scamming, lying or flat out misrepresenting they're products and policies, stop trying to steal my options????????????. I know I'm only 1 person but they will not get another Dime from me. I do want to make sure I pay it forward and let the next person know. They're Return policy should be posted where every customer can see it... Example (WARNING or EXIT SIGN)!!! Not scattered throughout the corners of the store or in moveable frames.

Wide variety of products and customer friendly staff.

If u need it they have it. The cashiers are always nice and helpful

This is a very nice store for anyone who's looking for hair products, wigs or hair pieces. They were well supplied & the store associates were very helpful & willing to assist with all questions. I would recommend this store, I certainly will shop there again.