Quick Facts About Hollywood Nails & Spa
Hollywood Nails & Spa, like any business, has both strengths and weaknesses. Based on the comments provided, it is evident that the salon has a mix of positive and negative feedback. In order to assess the strengths and weaknesses, it is important to analyze the comments and gather key insights.
Starting with the strengths, several customers expressed satisfaction with the quality of service they received. One customer mentioned that Dana was great during their first pedicure, providing friendly and great service. Another customer appreciated Jon's excellent job with their acrylic nails, emphasizing fair prices and the pleasantness of the staff. The positive experiences suggest that the salon has skilled nail technicians who can deliver satisfactory results to customers.
Additionally, customers complimented the modern and sleek interior of the salon. One individual enjoyed the clean environment, mentioning that it didn't smell strong and overall found the place beautiful. Another customer appreciated the presence of their boyfriend during the nail session, indicating that the salon is accommodating and allows customers to bring along companions. The pleasant ambiance and accommodating nature of the salon contribute to a positive customer experience.
Continuing with the strengths, the pricing of the services seems to be comparable to other salons. Multiple customers mentioned that the prices were high, but also acknowledged that this was the case across the industry. Therefore, the salon's pricing can be seen as competitive within the market.
Moving on to the weaknesses, multiple complaints revolve around specific nail technicians. One customer mentioned that a particular nail technician did an awful job, describing them as rude, uncommunicative, and resulting in nails randomly snapping off. Another customer expressed disappointment with a gel manicure, stating that the technician ground down their nails excessively, causing them to become thin and ultimately leading to the manicure breaking. These negative experiences highlight the inconsistency in the quality of service provided by the salon's nail technicians.
Another weakness that arises from the comments is the lack of responsiveness from the staff when customers request fixes or remedial action. A customer mentioned that the staff can become annoyed when asked to fix something. This suggests that the salon may not prioritize customer satisfaction by addressing and rectifying any issues that arise during the nail process.
It is important to note that there was a difference in opinion among the customers regarding the overall experience. While some customers had positive experiences and were satisfied with the results, others expressed disappointment and frustration. This indicates inconsistency in the overall customer experience and suggests that the salon's services may vary depending on the nail technician assigned.
In conclusion, Hollywood Nails & Spa has strengths in terms of skilled technicians, modern ambiance, competitive pricing, and accommodation for customers. However, the salon also has weaknesses related to inconsistent service quality, unresponsiveness to customer requests for fixes, and the potential for negative experiences. To improve, the salon could focus on enhancing the consistency of service quality, addressing customer concerns promptly, and creating a positive and welcoming environment for all customers.
Best TL Reviews
One guy that does the nails there does an awful job. He has glasses, kind of rude, and won’t speak. I had four nails just randomly snap off and I got them fixed and then another one fell off. I have never been this unhappy with nails before. 55 dollars for just this to happen. ???????????? Smh.
1st time pedicure! Dana was great! Very friendly and great service! Check out what the "cheese grader" took off my heels! Yuck!
I haven’t had acrylics on my nails in forever it seems and had no idea what I wanted, they were super nice and helpful in helping me choose the right length and shape of my nails! I love them and the inside is so modern and sleek! They were great and I had a good experience there! I’ll definitely be back for my fill in two weeks!
Got my nails done here for the first time, got acrylics and Jon did a great job, fair prices and the staff seemed very pleasant, polite and nice. I definitely recommend!
Come here to get my nails done occasionally. The staff is nice to begin, but get a little annoyed if you ask them if they can fix something. I’m glad to say I normally have pretty good nail results, with the exception of this time. I have had my acrylics (short- about half an inch above finger tip) for two weeks and two nails broke completely. The prices are just the same as every other store... HIGH! I paid $55 for a set of short acrylics!
First time legit getting my nails done somewhere! Usually I do my own nails but I decided to do something special for prom this weekend and it was wonderful. They even let my boyfriend hang around me while I got my nails done and I was pretty grateful to have him there, so that was awesome. Alex did my nails, he was super respectful and cool and he did a great job. I did almond-shaped matte-black gels and this dude was really gentle with my nails— he grabbed my fingers with purpose a couple of times and he accidentally got a little bit of my skin with the freaky nail dremel but hey that’s cool, it doesn’t hurt anymore and it didn’t bleed or something. I think the roundness of the acrylics was a little wobbly but it’s unnoticeable. It was really clean in there, it didn’t smell super strong or anything, the place itself was beautiful, and everyone was friendly. I’m really not hard to please, though, so maybe someone else wouldn’t have been as cool with some of the things I mentioned above, but I loved what they had going on and I’d definitely go again.
I really use to like this place. They do a pretty good job. Then I had this girl who I never saw before and for a gel manicure she ground down my nails so much that they’re like string cheese...my gel manicure BROKE because she made my nails so thin. Definitely upset and angry I paid so much a few hours ago to have my nails be ruined.
My husband and I visited today for the first time. We really enjoyed the experience. We both got a pedicure and he got a manicure and I got the SNS nails. Price was comparable to other salons we have tried. Linda was great. We will definitely be back.
Hollywood Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot