Golden China Restaurant

+1 704-629-3858

1001 Gastonia Hwy A, Bessemer City, NC 28016 United States of America

Open Today: -

Quick Facts About Golden China Restaurant

Golden China Restaurant is a popular establishment with a mix of positive and negative reviews. In order to assess the strengths and weaknesses of the restaurant, it is important to examine the comments provided.

One recurring strength mentioned in the comments is the quality of the food. Several customers praised the taste and flavor of specific dishes such as the General Tso's Chicken and the crab Rangoons. This indicates that Golden China Restaurant has the ability to create delicious meals that leave a positive impression on customers. Additionally, the comment about the staff always knowing what was ordered for pickup without asking for names suggests a level of efficiency and attention to detail.

Another strength that can be inferred from the comments is the quick turnaround time for take-out orders. One customer mentioned that their order was ready within 10 minutes, which indicates that the restaurant values efficiency and customer satisfaction. This quick service can be appealing to customers who are looking for a convenient and timely dining experience.

However, the restaurant also has some weaknesses that are evident from the negative comments. One of the major weaknesses mentioned is poor customer service. A few customers experienced rude and unhelpful interactions with staff members. One customer mentioned that the person who took their order on the phone was unresponsive and provided minimal information. Another customer described a particularly rude attitude from a staff member when they called to complain about their food. This indicates a lack of professionalism and customer-centric approach from the restaurant.

The quality of the food also appeared to be inconsistent. While some customers enjoyed their meals and appreciated the flavors, others mentioned issues such as spoiled fried chicken wings, slimy shrimp inside egg rolls, and overcooked sesame chicken. These comments suggest a lack of consistency in food preparation and quality control, which can be a significant weakness for any restaurant.

Additionally, there were comments about the portion sizes and value for money. One customer felt that the General Tso chicken had excessive breading and minimal meat, while another mentioned feeling disappointed by the small amount of chive chips provided with their soup. These comments suggest that the portion sizes may not always meet customer expectations, leading to a perception of poor value for money.

It is also worth noting that the negative comments may have contributed to a lack of customer traffic at the restaurant. One customer mentioned that there are "never EVER cars there." This can be indicative of a negative reputation or unappealing dining experience, leading to a lack of repeat customers and potential new diners.

In conclusion, Golden China Restaurant has strengths such as delicious food, efficient take-out service, and some positive customer experiences. However, the restaurant also has weaknesses in the form of inconsistent food quality, poor customer service, and potential issues with portion sizes and value for money. These weaknesses can contribute to a negative reputation and a lack of customer traffic. It is important for the restaurant to address these weaknesses in order to improve customer satisfaction and attract more patrons.

Best TL Reviews

What a weird experience trying to order on the phone. Guy acted like it pained him to talk. I asked specific questions about a product and got minimal answers. When I arrived he pushed something totally different to me and after I pointed out it was wrong he still was like as if. An6ways, they got to keep their precious order. Gave 2 stars just in case their food taste good, but, I wouldn't know. I understand why there's never EVER cars there.....

On 1-23-23 around 4:30pm, I called in a take-out order. It was one plate of General Tso's Chicken. It was very good. The sauce was fairly thick and sweet, similar to barbecue sauce, but more spicy. It came with an eggroll, fortune cookie, and some sauce packets. My order was ready within about 10 minutes. I will definitely go back for more.

The fried chicken wings tasted like they were spoiled. The shrimp egg roll was cooked well but the inside was really soft and the shrimp were slimy

I hate posting negative feedback for a restaurant during these difficult times, But.......my husband got beef and Chinese vegetables. The variety of the meat was questionable, he ate two pieces and tossed the rest. My General Tso chicken was mostly breading and the sauce was some kind of barbequey molasses mix. I ate about 1/2 of it. The egg rolls were probably the best thing about our $30 dinner and they were totally greasy. At point we're just hoping nothing was spoiled. Def. A one time stop for us.

Been going there for almost year ,I ordered egg drop soup with chives is 7$ if rounded out and ask for the two bags of chip things that go in soup they so cheap won't even give me the two tiny bags that come with it! Not going back, because if you want good Chinese they are not the place!

The food is great, the people are always nice. I would recommend this place to any of my friends! The crab Rangoons are fire ????

Food is always delicious and they always know what you ordered for pickup and they don't ask for your name!

Honestly people, don't waste your money and your time going to this restaurant. The rice was hard to chew, the sesame chicken was overcooked. We called them to see what they could do about it or give us a replacement order and the girl just said with a rude attitude to bring the food and that we'll get a refund and hung up the phone on my wife

Please, don't eat here! I asure you'll have a horrible experience.