Quick Facts About Star Nails
Star Nails is a popular nail salon with a mix of positive and negative reviews. In order to evaluate the strengths and weaknesses of the establishment, we will analyze the comments provided.
One of the strengths mentioned by a customer is the quality of the service provided by the employees. The majority of customers have had positive experiences and express satisfaction with the work done by the nail technicians. This indicates that the salon employs skilled and competent professionals, which is an important strength for any nail salon.
Another strength highlighted in the comments is the cleanliness and sanitary conditions of the salon. Customers appreciate the effort made by the staff to maintain a clean and hygienic environment. This is crucial for customer satisfaction and the overall reputation of the salon.
Additionally, the friendliness of the staff is frequently mentioned as a positive aspect of the salon. Customers appreciate the warm and welcoming atmosphere created by the employees. This creates a pleasant experience for customers and encourages them to return in the future.
Another strength mentioned by a customer is the personalized recommendations provided by the staff. This shows that the employees are knowledgeable and attentive to the customers' needs. Providing personalized recommendations helps in satisfying customers and creating a positive experience.
The salon's manager, Jessica Do, is also praised for her hard work and dedication. This indicates strong leadership and suggests that the salon is well managed. A strong and competent management team is crucial for the success of any business.
On the other hand, there are some weaknesses highlighted in the comments. One customer expresses disappointment with a particular employee's work. While this seems to be an isolated incident, it points to a potential inconsistency in the quality of service provided. Consistency is important for a salon to maintain a positive reputation and retain customers.
Another negative experience mentioned by a customer is related to the pricing and customer service. The staff's response to the customer's concerns about bleeding during the service and the refusal to provide a refund without removing the nails are concerning. This indicates a lack of empathy for the customer and a rigid refund policy. Additionally, the customer's comments about the high prices suggest that the salon may not be competitively priced compared to other establishments in the area.
Finally, it is worth noting that one customer had a negative experience and expresses regret about going to Star Nails. While this is just one comment, it is important to consider the impact of negative experiences on the overall reputation of the salon.
In conclusion, Star Nails has several strengths including skilled employees, cleanliness, friendly staff, personalized recommendations, and competent management. However, there are also some weaknesses such as inconsistency in service quality, rigid refund policy, and potentially high prices. It is important for the management to address these weaknesses in order to maintain a positive reputation and ensure customer satisfaction.
Best TL Reviews
I started going to Star Nails earlier this year. I was only disappointed with one of the employee's work but all the other times have been great! The last couple of times have been with Cindy and she is wonderful! Here is a pic of her latest work, I am absolutely in love with it!!!
My best friend and I went to get our nails done. We asked prices ahead of time and at first they were friendly and had lots of information. I asked about a color and got immediately asked “are you sure? It’s expensive”. After getting my nails done, I had noticed that a couple of fingers were bleeding from the drill. I politely asked for a paper towel and the tech immediately started applying liquid labeled alcohol, and some blue gel that burned like FIRE.
When I said that I was unhappy with my service, they told me that they can’t refund me without removing my nails. I waited 45 minutes for the manager to arrive just to be told if I wanted a refund then I could sit down and she would remove my nails for me.
I was really excited about this place and the fact that it sucked was disappointing to say the least.
These ladies are so sweet and amazing! Love my nails and the service ???? ❤️
Was great thay r aways welcoming and a great personalized recommendation always do the best work and will continue to keep my business with them
Star Nails is in my opinion the best place to get the pampering we all need! Always friendly people, salon is always clean and sanitary. The manager Jessica Do is one of the hardest working people I've ever met. Her staff is dedicated to making your experience warm, comfortable, and totally satisfactory. I always recommend Star Nails to my friends and family ????
You could not ask for a better experience!! I have always had acrylic nails off and on. They suggested dip nail because it is healthier abd I could not be happier knowing they are thinking of the customer and not just profits. I will be back for my pedicure also because it was amazing!!
I would give this place zero stars if I could this is literally the most expensive place for the worst nails. Do NOT go here. You'll regret it.
They can be a little pricey but they do an excellent job and they do all can do ombré
Place Pictures
Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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