Quick Facts About Studio Expo Salon & Day Spa
Studio Expo Salon & Day Spa has both strengths and weaknesses based on the comments provided.
One strength of Studio Expo Salon & Day Spa is the quality of their services. Several comments mentioned how pleased they were with their haircuts, nail services, and massages. Customers mentioned that the staff was knowledgeable and skilled in their work, providing excellent results. This indicates that Studio Expo Salon & Day Spa has a team of professionals who are passionate about their job and committed to delivering high-quality services.
Another strength of Studio Expo Salon & Day Spa is the cleanliness and organization of the salon. Customers commented on how pristine the salon was, emphasizing the importance of a clean and well-maintained environment for a spa experience. A clean and organized environment can contribute to a positive and relaxing experience for customers, enhancing their overall satisfaction.
Additionally, Studio Expo Salon & Day Spa appears to have friendly and welcoming staff. Customers mentioned that the staff was friendly, funny, personable, and made them feel comfortable during their visit. This positive customer service can create a welcoming atmosphere and build customer loyalty.
On the other hand, a weakness of Studio Expo Salon & Day Spa is the issue of delays and poor time management. One comment mentioned having to wait for 40 minutes past the scheduled appointment time, which caused inconvenience and put them behind for other appointments. This indicates a lack of attention to punctuality and efficient scheduling. Such delays can lead to customer dissatisfaction and a negative reputation for the salon.
Another weakness highlighted in one comment is the lack of professionalism exhibited by a specific hairdresser named Karen. The customer expressed disappointment with Karen's disregard for their specific hair requests and preferences, causing them emotional distress. The fact that they did not receive a response or resolution from the management added to their frustration. This incident suggests a lack of effective communication and conflict resolution within the salon.
Furthermore, one customer expressed concern about the lack of reviews and negative experiences they found online. This shows that Studio Expo Salon & Day Spa may have a potential weakness in their online reputation. Online reviews and ratings play a significant role in attracting new customers, and negative reviews can deter potential clients from choosing the salon.
In conclusion, Studio Expo Salon & Day Spa has strengths in providing high-quality services, maintaining cleanliness and organization, and having friendly staff. However, weaknesses are evident in terms of delays and poor time management, a specific hairdresser's unprofessional behavior, and potential issues with their online reputation. These weaknesses indicate areas that the salon should address and improve upon to enhance customer satisfaction and maintain a positive reputation.
Best TL Reviews
Had an appointment for 12:30, didn't get in the chair until 1:10. 40 minutes because you weren't paying attention to the time?? Lol. That's your excuse? Owner there, did nothing. Wouldn't help come up with a solution. Like can you wash my kids hair so that the person who can't tell time can get started as soon as she can?? Nope. Not even busy!! If I didn't have a gift card to use up, I would have walked out. Put us behind for all other appointments. Ridiculous. Won't be back and will make sure to let others know about it. What happened to this place?? Maybe they should think about getting all digital clocks to help the staff out.
Super beautiful salon...Just went for a trim with the wonderful hairdresser Maria!! My hair looks beautiful and so much healthier. I will definitely be back and not only for a trim but maybe one of their other services from nails to makeup to massages!
Great place! I’ve gotten my nails done there a couple of times before and always am satisfied with the gel manicure. Recently got my hair done by Amanda and she was amazing! Prices are fair, they get you in on time and overall it’s a relaxing place for a little self care.
My son gifted me a spa certificate for Christmas. I've driven past the Studio Expo Salon many times, but never tried them. Amanda gave me an amazing haircut using the latest techniques. She was very knowledgeable and easy to talk to. After my cut I received a wonderful European facial with Alexis. She had a gentle, soothing touch. My skin felt amazing and I left feeling wonderfully renewed. I highly recommend you visit Studio Expo Salon & Spa!
I am BEYOND upset with hairdresser Karen. We had a long conversation (when she did my daughters hair the same day) about how I HATE my hair short. I’ve overweight and personally, it makes me look bigger and makes me feel so self conscious. It took years to grow my hair down to my hips after another hairdresser cut it to my shoulders and melted my hair and I cried. We discussed multiple times that I wanted my hair to be cut 1-2.5 inches MAX…. She ended up taking off about 7-9 inches (because that’s “where the brush stopped” as she said). I’ve never had a hairdresser cut my hair without brushing through it first- let alone section it off. I don’t understand what Karen was thinking- unless she didn’t want to brush it. We talked about how much I wanted off and she promised she wouldn’t cut it too short… when I told her it was too short, my eyes filled with tears and I bit my tongue to keep from bawling… she knew I was upset and yet wanted to keep cutting. I told her I didn’t want anymore off and I didn’t want a style. I just wanted to get out of there as soon as possible. When I left, I called to speak to a manager and still have not heard anything… I’m soo upset this is exactly what I asked for her to NOT do. I’m self conscious, I hate my hair and they can’t glue it back into my head so it’s not like they can fix it.
I wanted to get more services done here, but now- I don’t think so. I called and asked for a hairdresser that knew how to cut curly hair in the first place. I saw very few bad reviews for this place too… now it’s going to take a year and a half for my hair to grow back.
Best experience I've ever had with a salon and anyone ever doing my hair. They are true professionals. Staff is super friendly and welcoming. The salon is pristine and organized, it's obvious everyone who works here loves they're job and performs to the best of ability. The consultation was very clear and my expectations were precisely met and I couldn't be happier with my stylist. Never had such a fantastic experience and I recommend this to anyone in need of any beauty treatments. I can't wait to try out they're massages and skin treatments!!
Best place in Rochester for any beauty service hands down. Don't believe me? Come in and check it for yourself how awesome this establishment is.
I get my pedicures and manicures done here with Lisa - she is the best nail technician I have ever had work on me! Very good at her job. Also, very funny and great personality!
Also, my son gets his hair cut here by Shannon. You would think a boy's cut would be easy, but it took me years to find someone who was good at it! Shannon is amazing at getting my son's hair in shape without ruining it. I feel like before Shannon I was just grateful if a haircut was done ok, as long as it wasn't awful! Now I know boy's can have great haircuts as well! Shannon is also incredible with little kids. Her outgoing and exuberant personality really makes my son feel welcome and not like he's some annoying kid on the schedule. She talks to him the whole time, spins him around in the chair, jokes with us. She's fantastic!
We have great experiences at Studio Expo!
I was from out of state, here visiting friends, and wanted a high-light prior to going to my husband's family reunion in the Glens Falls area. AMANDA, the young lady that took care of me, was Extremely knowledgeable, quick, and very precise in her job. She is a true asset to this Salon & Spa. She was very friendly, courteous, and willing to and did answer all my questions prior to starting the high-lights., if there were a 10* rating, this Salon & Spa and Amanda would be receiving it. THANK-YOU so Very, very for the OUTSTANDING SERVICE!!!
Studio Expo Salon & Day Spa Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
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Location
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