Town Hair Salon

+1 302-836-3333

106 Peoples Plaza, Newark, DE 19702 United States of America

Open Today:

Quick Facts About Town Hair Salon

Town Hair Salon has a mix of positive and negative comments, which provide insights into its strengths and weaknesses. To analyze these comments thoroughly, it is important to consider the following aspects: hair color and styling, staff and customer service, scheduling and organization, and overall customer satisfaction.

Starting with the strengths, one customer mentioned that they were very happy with their blowout, highlighting the salon's ability to provide quality styling services. Additionally, a few customers praised the salon for its beautiful space and great beauticians. This indicates that the salon has created a visually appealing and welcoming environment, which contributes to a positive customer experience.

Furthermore, multiple comments mentioned that the staff at Town Hair Salon is pleasant, personable, and great to work with. This indicates that the salon has a friendly and accommodating staff, ensuring a good customer service experience. Additionally, the comment mentioning a large staff suggests that there are a variety of stylists available, providing customers with different options to find the one that works best for them.

On the other hand, there are significant weaknesses that emerge from the comments. One customer expressed dissatisfaction with their hair color, explaining that it looked nothing like the picture they showed the stylist. They also mentioned that the stylist disregarded their preferences and made decisions without consulting them, resulting in a color that they did not want. Similarly, another customer complained about their perm, stating that it did not turn out as expected and left them with no curls. These comments highlight a lack of expertise or attention to customer preferences in the salon's hair coloring and perming services.

Additionally, another customer complained about their haircut, stating that it looked nothing like the picture they showed the stylist and that it was completely uneven with clumps of hair in various spots. This indicates a lack of precision and skill in hair cutting, suggesting that not all stylists at Town Hair Salon are able to deliver the desired results.

Furthermore, there were complaints about scheduling and organization. One customer mentioned a serious disconnect between scheduling and staff, indicating a potential lack of coordination and communication within the salon. This can lead to confusion and inconvenience for customers, resulting in a negative experience. Another customer mentioned being asked to leave the salon after expressing dissatisfaction with their color, implying that there may be a lack of understanding or empathy towards customer concerns.

Overall, it is evident that Town Hair Salon has both strengths and weaknesses. The positive comments highlight the salon's ability to provide quality styling services, its friendly staff, and the visually appealing space. However, the negative comments point to issues with hair color, perming, and haircuts, as well as potential problems with scheduling and organization. These weaknesses suggest that improvements are needed in certain areas to ensure consistently satisfactory customer experiences. By addressing these weaknesses and building on its strengths, Town Hair Salon can strive to deliver a higher level of customer satisfaction.

Best TL Reviews

I scheduled appointments for my mom & I to get our hair done. I can say I will never go to Town again after this. We thought we were pretty happy when we left but realized how awful everything was once we got home. My color was horrible. I've spent the last 4 days trying to undo every bit of it. It looked nothing like the picture I showed the stylist who claims she's been doing hair for 45 years. When I said I didn't want red she proceeded to say she'd do red but it will look good. When I said I wanted brown she said oh no you don't want brown it will age you. The red was maroon that turned black half way down. The highlights were a mess is big chunks. Everything I dreaded to happen with the color happened. I just wanted a nice natural blended color. The stylist that did my mom's haircut also did horrible. The cut looks nothing like the picture & it's completely uneven & has clumps of hair in different spots that should've been tapered. I didn't bother to complain because 2 weeks before I had my hair cut there & there was someone unhappy with her color & was asked to leave the salon & never come back so I figured I wouldn't get anywhere & also don't trust them to fix the damage. Horrible experience.

I went here several years ago and haven't been back since. The job they did was phenomenal and as a result of this, I wish I could give them a five. However, there was a SERIOUS disconnect between their scheduling and staff, making my rating a four. I think this was a one off bad experience as overall, it's probably a very good salon.

I had an appointment with Joanne, I told her I wanted a perm. I showed her a picture of what I wanted. My perm has no curl and she dried up my hair and now I’m stuck with my hair like this. I’m disgusted and I’m Never going back. I forked out $95.00 plus tip and I complained right away about my hair. But of course I’m not going back to say the least!!!! I suggest that you don’t go there. So unprofessional stylists there

Very happy with my blow out out and my hair hair stylist!

Beautiful place & great beauticians!!

Wonderful place i won't go anywhere else!! Love my woman Donna B.

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The staff are always pleasant and personable . They are busy every time I've had a haircut. This salon has a large staff and you may have to try a few different stylist to find the one that works for you. It's the only reason for the 4 stars . I've had two different stylist recently and confident I'll meet my stylist soon . Regardless who styles your hair i think most will be very pleased .

Town Hair is the only salon I would have my hair done. I would highly recommend Lindy as a stylist.

Great place, great people. I never make an appointment, I am just a walk in. I have used numerous different stylists and all have done a fantastic job.