Happy Nail Spa

+1 417-326-6628

2230 S Springfield Ave C, Bolivar, MO 65613 United States of America

Open Today: -

Quick Facts About Happy Nail Spa

Happy Nail Spa has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the spa, it is important to consider the various aspects mentioned by the customers.

Starting with the strengths, several customers praised the staff for being nice, friendly, and providing good service. They appreciated the quality of the nail painting and the end results. The spa was also described as clean by some customers, implying that the staff maintains a hygienic environment. This cleanliness would be important in ensuring the safety of the customers and preventing the spread of infections. Additionally, the customer mentioned that the staff was quick, which could be seen as a positive attribute for those looking for a fast service.

On the other hand, there were several weaknesses mentioned by different customers. One recurring complaint was the rudeness of the staff. Multiple customers mentioned instances where the staff was rude and disrespectful towards them or their children. This indicates a lack of customer service skills, which can potentially drive customers away and lead to negative word-of-mouth. One customer even stated that the staff made her daughter cry, which is completely unacceptable in a service-oriented business.

Another issue highlighted by customers was the quality of the work. One customer described the nails as "sloppy," indicating that the final result was not up to the expected standard. This suggests a lack of attention to detail and professionalism, which could negatively impact the reputation of the spa. Moreover, a customer mentioned that the nails snapped after a short period of time, leading to extra charges for repairs. This suggests potential issues with the quality of products used or the techniques employed by the staff.

Cleanliness was also identified as a weakness by one customer who mentioned the presence of dead bugs and lack of cleanliness in the bathroom area. This raises concerns about the overall cleanliness and hygiene standards of the spa. Customers expect a clean and sanitary environment, especially when it comes to services that involve personal hygiene and contact with tools and instruments.

Additionally, there were comments about the poor time management and long waiting times experienced by some customers. One customer mentioned waiting for 30 minutes past their scheduled time before being attended to, while another complained of not being approached or seated for 30 minutes. These delays and lack of efficiency can be frustrating for customers who have made appointments and have limited time available.

In conclusion, the strengths of Happy Nail Spa include friendly staff, good nail painting skills, and a clean environment. However, the weaknesses identified are rudeness of staff, poor quality work, cleanliness issues, and inefficient time management. These weaknesses can significantly impact customer satisfaction and may result in customers seeking services elsewhere. Providing exceptional customer service, improving the quality of work, and maintaining a clean and organized environment should be key focus areas for the spa in order to enhance their reputation and retain customers.

Best TL Reviews

I'd give this place a ZERO star, due to lady was VERY rude to me and to my daughters. They've tried to charge me more for length that my daughter didn't ask for, she told them to cut it shorter and yet this lady started yelling at my daughter about it and made her cried about length that she wasn't asking for. And my another daughter nails turns out to be a sloppy work. And Ive got pedi; as lady came up started being rude about my request to have 2 colors (1 is main color and another with gold glitter.) instead of just one nail polish color she was pure hateful about it. This place truly disgusted me how they'd treat anyone that comes in and how they tries to take over control about your nails and color instead of doing it at YOUR request. After 5 hours of their sloppy work & rude services to every one of us! We will never come back! Highly recommended for everyone to stay away from this awful place! It's definitely not a "happy" nail business at all.

Have come to the conclusion after giving them a second chance on my nails first time one snapped with in a week took them somewhere else came back again after having them well taken care of elsewhere for a while came in for a single fill they weekend my nails and had one snap three days later and ripped the nail half off my finger gave them a chance for fix it and was charged for the fix so 100$ in two weeks to get a mediocre fill and pedi plus a fix this will be a last resort to be used for my nails

Had never been here before. Scheduled an appt. and drove an hour. This place is DIRTY!! Dead bugs, fecal matter everywhere in bathroom, the sink hasn't been washed in who knows how long. I can't imagine their sanitary practices are any better with their instruments! I left! Just ewwww!

Very nice people and clean shop. They did a great job painting my toe nails . Only complaint they could of exfoliated or removed more callous off of bottom of the foot area. I would still go back

They were so nice and they did such a good job!

They was really nice and friendly really good staff and quick and my toes were blah and they made them beautiful again thank you so much

It took them 30 min for me to even be talked to and get sat down. The lady was rude to me. I'm sitting her 30 min after my scheduled time and they still haven't touched my nails.

They are so nice! I LOVE my nails and Lyndsey is great. Thank you!