Great Nails

+1 828-322-3009

1314 U.S. Hwy 70 SW, Hickory, NC 28602 United States of America

Open Today: -

Quick Facts About Great Nails

Strengths:

1. Clean and Covid-19 prepared: According to one comment, the Great Nails place is clean and takes proper precautions regarding Covid-19. This shows that the salon prioritizes the safety and well-being of its customers and staff.

2. Quick and courteous service: Another comment mentions that the salon provided quick and courteous service for a fill-in. This suggests that the staff at the salon are efficient and respectful towards their customers.

3. Positive experience with specific nail technicians: One customer specifically mentions having a great experience with a nail technician named Piper. This implies that there are skilled and friendly employees at the salon who can provide excellent service.

4. Satisfied with the outcome of the service: A customer states that they love their nails after visiting the salon for a fill-in. This indicates that the salon is capable of delivering desired results and meeting customer expectations.

Weaknesses:

1. Poor quality service: One comment raises concerns about the poor quality of service at the Great Nails place. The customer mentions streaks, excessive glue, nails done up to the cuticle, and inconsistent shapes in the nails. This suggests that the salon has some issues with skill and attention to detail.

2. Lack of concern for customer satisfaction: The same customer mentioned above also notes that the salon did not ask for their opinion on the nails and did not seem to care about customer satisfaction. This indicates a lack of customer-centric approach and suggests that the salon may not prioritize addressing customer concerns or providing a positive experience.

3. Long wait times and overcharging: A customer complained about the long wait time and being charged an extra $5 for something that was not mentioned upfront. This suggests that the salon may have issues with time management and transparency in pricing, leading to customer dissatisfaction.

4. Rude and unprofessional staff: One customer describes the employees at the salon as rude, with one even having snot running out of her nose during the service. This indicates a lack of professionalism and suggests that the salon may have issues with employee training and customer service.

5. Inconsistent results and dissatisfaction with a specific employee: Another comment mentions dissatisfaction with the results and the behavior of a specific employee named Piper. This suggests that there may be inconsistencies in the quality of service provided by different employees at the salon.

In conclusion, Great Nails place has some strengths such as cleanliness, quick and courteous service, positive experiences with specific nail technicians, and customer satisfaction in certain cases. However, weaknesses include poor quality service, a lack of concern for customer satisfaction, long wait times and overcharging, rude and unprofessional staff, and inconsistencies in service quality. It is important for the salon to address these weaknesses in order to improve customer experience and reputation.

Best TL Reviews

Don’t go here, poor quality service. My mistake was to not see the reviews until I was already mid service because I got suspicious. Streaks, glue everywhere, acrylic and gel polish all the way up to your cuticle, different shape in all the nails. I didn’t say anything in the salon because #1 they never asked if I liked my nails (so you can see how much they care) and #2 based on the reviews and the work they did on my nails you already know the salon just doesn’t know how to do a good job.

Save your money, go somewhere else.

Piper did a outstanding job on my husband's first pedicure. Place was clean and covid-19 prepared and relaxing. He will be going again. He said he felt good and his mood is better.

good place to come to do pedicure and manicure and they will take good care

Love my nails. I came in for a fill in they were quick and courteous.

We stopped here for formal nails. We arrived at 1:20 and are still here at 3:25. I was charged way too much for the quality and services we received. The owner Cindy has students do all work except what she know she will get in trouble for. She was very rude and told employee to charge my card an extra 5 for something she "forgot" about after I had been given my receipt. If I wouldn't have ask I wouldn't have known I would never recommend this place. Please don't waist your time or money.

This place was the worst experience I have ever had! The ppl were rude one lady had snot running out of her nose while she was wrapping my nails! The next morning my nails are cracking and they look awful!! Will never go again

I had an Amazing experience today, the young lady took her time and did a GREAT job, she had a very pleasant attitude and I just over all enjoyed my time there . Piper I will be back to see ya ....Cindy's nails are Awesome ????????????❤????????????????????????????????Def go check them out .

first picture what i asked for , second what i got. not worth 60$. for one looks nothing like the picture and took forever , and one of the workers there “piper” isn’t very business friendly or nice. wouldn’t come back