Quick Facts About Nature Balsam Nail & Spa
Strengths of Nature Balsam Nail & Spa:
1. Excellent customer service: Many customers mention how friendly and welcoming the staff is at Nature Balsam Nail & Spa. They are attentive, detail-oriented, and go above and beyond to ensure a positive customer experience.
2. Skilled nail technicians: Customers rave about the skill and expertise of the nail technicians at Nature Balsam Nail & Spa. They pay attention to detail, offer a wide range of colors and designs to choose from, and can maintain the shape of natural nails.
3. Relaxing atmosphere: The salon is described as clean, well-kept, and immediately evokes a sense of calm upon entering. The prompt service and lack of wait time contribute to a stress-free experience.
4. Quality products: Many customers praise the quality of the gel manicures at Nature Balsam Nail & Spa. The gel chrome manicure, in particular, receives high praise for its longevity and overall appearance.
5. Reasonable prices: The salon's prices are described as normal for the area, implying that they offer good value for money.
Weaknesses of Nature Balsam Nail & Spa:
1. Inconsistent eyebrow waxing: One customer had a negative experience with their eyebrow waxing, suffering an allergic reaction and swelling. This suggests that the salon's eyebrow waxing technique or products may not suit everyone, and they could benefit from being more transparent about what they use on customers.
2. Poor customer dispute resolution: Another customer had a negative experience when they had issues with their nails falling off shortly after getting a full set. Despite the salon's mistake, they were initially told they had to pay for a new set. The customer felt that their loyalty was not valued and had to compromise by paying a lower fee. This indicates a lack of effective customer dispute resolution.
3. Favoritism among nail technicians: A customer mentions a perceived favoritism issue at the salon, particularly regarding one particular nail technician. They feel rushed and that their cuticles are not properly taken care of when they are not assigned to their preferred technician.
4. Negative customer service experience: One customer had a highly negative experience with the manager at the salon. They were initially told they didn't have to pay to fix their cracked nails, but when they went to get them fixed, they were stopped and rudely asked to pay. The manager showed no remorse or understanding, leaving the customer feeling embarrassed and disrespected.
In conclusion, Nature Balsam Nail & Spa has several strengths, including excellent customer service, skilled nail technicians, a relaxing atmosphere, quality products, and reasonable prices. However, they also have some weaknesses, such as inconsistent eyebrow waxing, poor customer dispute resolution, perceived favoritism among nail technicians, and negative customer service experiences.
Best TL Reviews
Obsessed!! Cindy did this gel chrome manicure and she was so sweet and didn’t rush at all. She even offered to not file my nails and just apply the gel because she knew I really liked the shape I had. I trusted her to file them down and she kept the shape exactly as is and did such a nice job:) Definitely the best nail salon experience I’ve had in a while and will be coming back for another gel manicure in a few weeks !
I want to start off with saying I LOVE my nails. The woman who did them was extremely detail oriented, I said I wanted a forest green and she gave me three different greens to choose from, got my approval every single step of the way, and went above and beyond for my customer experience. That being said - I also got my eyebrows waxed and I can’t tell you how I look because they are SWOLLEN 8 hours later. I’m having an allergic reaction - which isn’t their fault but I can’t tell you how eyebrows actually turned out because of this. I wish they would tell you what they’re putting on you before doing so - where I usually go they use just a basic wax and aloe treatment - so I’m not sure what they do differently. Needless to say - I will be returning but obviously will just go where I know to get my eyebrows waxed in the future and just stick to their manicures. The staff was attentive and their prices are normal for the area.
Jason and Andi are absolutely amazing they gave me and my friend a wonderful spa pedicure. The jasmine scrub is wonderful and I highly recommend this place if you want a mini getaway for yourself. The staff is extremely friendly and welcoming. We will be returning to future appointments. ????????
I’ll be totally honest, I’ve loved coming to this salon for years and I always spend a good amount of money each time I come. This most recent visit was unfortunately my last. I went in on Wednesday for a full set and by Friday 6/10 of my nails had completely fallen off. When I went back for them to be repaired they tried to charge me for a completely new full set ($90). I told her that was totally out of line and they INSISTED I would be paying. I explained over and over again that my nails clearly were done incorrectly for them to have only lasted 3 days. Anyone who gets their nails done regularly knows this is unheard of. They argued with me and told me I got a new set and had to pay for a knew set. I explained that I wouldn’t be here for a new set if the new set I just got was still in tact, which it should be. They eventually said fine give us $50 to which I decided it wasn’t worth it and paid it and left. This is a terrible business practice to do to a loyal customer over THEIR mistake.
I'd give it more stars if I could! Unfortunately I don't live in Morris Plains, but if I did, this would be my go-to salon. They're very professional, the salon is extremely clean and well kept. There's an instant sense of calm when you walk in.
They saw us as soon as we arrived and had no wait time to start our service.
I showed the technician a design online and he did a phenomenal job! They even do a short back massage once they're finished with your nails. Amazing! Highly recommend!
I’ll preface this by saying Cindy is amazing. She takes her time and my nails are always perfect. But for some reason there is a lot of favoritism (especially recently) at this salon and even if I ask for her they will tell me no and give me to the woman who seems to be the salons “second in command”. When that happens my nails are rushed, and she barely takes care of my cuticles. Today I specifically asked for her to trim my cuticles and she did not so I left with my nails looking like they’re a week grown out already. Very disappointing.
If I can rate this business 0 stars I would. I decided to give this place a try despite of some of their negative reviews on the customer service and believe me you don't want to go through the embarrassment they will put you through. I got my nails done which cost me $90 on Saturday, Monday afternoon I had 2 cracked nails so I called to make an appt to get them fixed. I explained to the lady that I had just gotten them done 2 days ago and asked if I had to pay anything to fix them since they were just recently done. I was told no but before she said no I can hear her in the back asking someone. I said good and proceeded to make my appt for the following day but my nail tech wasn't going to be there so fine we made the appt for Thursday. After she fixed my 2 nails I started to walk away and was rudely stopped saying I had to pay by the manager. I calmly explained to her that I had just gotten them done and cracked after 2 days and that I also called and was told I did not have to pay. She insisted I payed for the nail techs time because she was loosing money. She had 0 remorse that I also had to take time to come in. She ended up charging me $10 and was extremely rude! This place doesn't care about their customers. I would not recommend this place to anyone!
I have been coming here since moving to the area 2 years ago. All my visits have been wonderful. Staff is always friendly upon arrival. No matter how busy, they are always accommodating. Love coming here. Would recommend services.
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Nature Balsam Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Checks
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
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