Quick Facts About Ivy Lash and Nails
Strengths:
1. Skilled and professional staff: The comments consistently praise the staff at Ivy Lash and Nail for their professionalism and skill. They pay attention to detail, listen to customers' preferences, and ensure that customers leave with nails they are happy with.
2. Attention to customer satisfaction: Multiple comments mention how the staff at Ivy Lash and Nail go above and beyond to ensure their customers are satisfied. They listen to their preferences and make sure customers leave with the nails they hoped for or better.
3. Friendly and welcoming atmosphere: Commenters mention the friendly and welcoming nature of the staff and owner at Ivy Lash and Nail. This creates a positive and comfortable experience for customers.
4. Good range of options: Customers appreciate the wide range of colors to choose from and the matching nail polish options available for gel polish. This allows customers to personalize and customize their nail designs.
5. Decently priced: Commenters mention that Ivy Lash and Nail offers fair and decent pricing for the quality of work they provide. This shows that the salon offers good value for money.
Weaknesses:
1. Inconsistency in quality: One commenter mentions that the quality of the salon has declined in recent visits. They experienced issues such as nails lifting and gel peeling off soon after the appointment. This indicates a potential inconsistency in the quality and execution of services.
2. Limited service options: A customer mentioned their desire for gel-x extensions, which the salon does not offer. This suggests that Ivy Lash and Nail may have limited options for certain services, which might disappoint customers who have specific preferences.
3. Language barriers: One commenter mentions that there was a language barrier with a nail technician, which may have affected their ability to understand and fulfill the customer's request accurately. This highlights a potential communication issue that may arise for customers who have specific or complex requests.
Overall Assessment:
Based on the comments, Ivy Lash and Nail has several strengths that contribute to its positive reputation. The skilled staff, attention to detail, customer satisfaction, friendly atmosphere, and decent pricing are commendable aspects of the salon. These strengths likely contribute to the loyalty and positive experiences customers have had at Ivy Lash and Nail.
However, there are some weaknesses that should be addressed to maintain and improve customer satisfaction. The inconsistency in quality, limited service options, and potential language barriers need to be carefully addressed to ensure that all customers have consistently positive experiences.
To mitigate the inconsistency in quality, Ivy Lash and Nail could invest in consistent training and quality control measures to ensure that all technicians adhere to the same high standards. Additionally, expanding the range of services offered, such as adding gel-x extensions, could attract more customers with specific preferences. Finally, addressing any language barriers through improved communication or translation services can help prevent misunderstandings and ensure accurate fulfillment of customer requests. By addressing these weaknesses and continuing to build on their strengths, Ivy Lash and Nail can further enhance their reputation and customer satisfaction.
Best TL Reviews
I love my nails! I’m super picky about my nails, but Fiona did such a great job that I would get my nails done here every time if they did gel-x extensions. They don’t, but Fiona talked me through other options and we decided on extensions with dip with a gel design. Fiona is sweet, easy to talk to and a true professional. She pays so much attention to detail, from shaping to the design. The price was great, and I would have paid more to finally get nails that look this good!
I also really liked how when the first nail tech couldn’t do what I wanted (I think trying to explain gel-x extensions, with a little bit of a language barrier, was hard) he asked Fiona to take over. I felt like this was very nice and very professional of him. Overall, I had a great experience at Ivy Lash and Nail!
This was the first salon I tried once moving here and I don’t think I need to go anywhere else!
I can tell that the staff here listens to their customers, and makes sure that they leave with the nails they hoped for or better! Their prices are fair, the store is clean, and the people are friendly.
This was my second visit and I will be a loyal customer for sure!
I love this place. The staff and owner are all super friendly and are very eager to make sure that you are happy with your experience and nails. Lots of colors to choose from and they have matching nail polish for most of their gel polish as well. They are also very decently priced for the great work they do. Would highly recommend.
This is my favorite place to get my nails done! The ladies are SOOOO nice and they always make my nails look BEAUTIFUL!! Love Hailey she is the cutest and always does an amazing job!
Ivy does an absolute amazing job with lashes! I have been seeing her for a few months now & have been extremely happy every time! If you haven't already, book your appointment with her ASAP! She's legit amazing, & I mean it! Not only does she do amazing work, but she is also so genuine! (:
This place used to be good but the last couple of times that I have gone I have been disappointed. Went on Saturday and got a full set, not only are prices higher now but the nails started lifting the next day and as of today all of the nails have fallen off. They did look nice at first but were not done correctly as they lifted right away. My mom got a gel manicure and same thing the gel started peeling off the next day.
Fun holiday nails! Andy does a great job. I highly recommend making an appointment with him.
I get my acrylic nails done here, and they always do a perfect job. The price is good, especially because my nails always last between fills.
Place Pictures
Ivy Lash and Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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