Number One Nail

+1 410-273-1200

1321 Riverside Pkwy # E1, Belcamp, MD 21017 United States of America

Open Today: -

Quick Facts About Number One Nail

Number One Nail place, based on the comments provided, has a mix of strengths and weaknesses. I will analyze each comment and discuss how it reflects the strengths and weaknesses of the nail salon.

The first comment mentions that the customer's nails were rushed at the end and they have three nails where the polish is messed up. This indicates a weakness in the salon's attention to detail and their ability to provide a thorough and high-quality service. However, at the beginning of the appointment, everything was great, suggesting that the salon has the capability to deliver a satisfactory experience initially.

In the second comment, a customer expresses dissatisfaction with a specific employee who made their eyebrows "paper thin" instead of removing a little hair. This highlights a weakness in the consistency of service quality. While the customer mentioned that their brows usually look good at the salon, the fact that a different employee provided an unsatisfactory result shows a lack of uniformity in the expertise and skill of the staff.

The third comment addresses a concerning issue regarding discriminatory pricing. The salon charged one customer $3 extra because she was taller. This is an unfair and discriminatory practice, which is a significant weakness for the salon. The customer also mentioned that this wasn't the first time she encountered made-up prices. This highlights a pattern of dishonest business practices and lack of transparency, which can greatly impact the salon's reputation.

In the fourth comment, a customer expresses dissatisfaction with the nail services provided to her sister and nieces. Despite clear communication about what they wanted and showing a picture, the salon still did their nails wrong. This reflects a weakness in the salon's ability to accurately understand and execute the desires of their customers. Failing to deliver the desired results can lead to customer frustration and dissatisfaction.

The fifth comment mentions an employee named Tammy who has an inconsistent attitude. Sometimes she is okay, but other times she is very nasty. This highlights a weakness in the salon's staff management and customer service. Inconsistency in employee attitudes can create a negative environment for customers and result in a poor overall experience.

The sixth comment showcases a positive experience with an employee who added special touches to the customer's nails for the holidays. This reflects a strength in the salon's ability to provide personalized and creative services that meet the customer's expectations. Going above and beyond to enhance the customer's experience can lead to customer satisfaction and loyalty.

The last comment warns customers to watch their receipts and calculate the total on their own, as the salon has been known to overcharge. This is a significant weakness in the salon's financial practices and integrity. Overcharging is not only dishonest but can also erase any trust and loyalty customers may have towards the business.

In conclusion, Number One Nail place has several weaknesses that need to be addressed. These weaknesses include inconsistency in service quality, lack of attention to detail, discriminatory pricing, dishonest business practices, and inconsistent employee attitudes. On the positive side, the salon has the ability to provide personalized and creative services that meet the customer's expectations. Addressing the weaknesses and maintaining consistent high-quality service will be crucial for the salon to improve its overall reputation and retain customers.

Best TL Reviews

Went in yesterday to get my Daughter & I’s nails done. Everything was great at first but near the end my nails were rushed through, my left hand not fully dried. I now have 3 nails where the polish is messed up. Also I felt my Daughter was over charged for her nails. Will not be returning afterall.

I always go to this nail salon to get my brows done and they always look so good. I let a different lady do them today and I asked for a little hair off, she made them paper thin. I am disgusted.

On July 16,2021 I took my two daughters, their sister and my goddaughter to this salon. My oldest daughter and her god sister who are the same age received the exact same thing, A mani and pedi. When it was time to check out one was charged $45 and the other $42. I asked the female owner why was this. She stated because my daughter was taller she was being charged $3 extra. I have never in my life seen any salon charge for height. This is discrimination!!!! No where in the salon does it states this. This isn’t my first time encountering this salon making up prices as they go along. When I noticed it happening to me on two different occasions. I shouldn’t have never returned. The owner was very nasty about the incident and took no accountability. Her attitude was horrible, and stated since they was taking the three dollars off the total why was I still complaining. If my child had any type of insecurities regarding her height, this incident would’ve been a major trigger her. This is unacceptable!!!!

Took my sister and nieces here and they messed up on all our nails when my sister and niece told them what they wanted and they also showed them a picture of what they wanted they still did them wrong worst experience ever!!!! I would not go there

Tammy is up and down. Sometimes she can be ok other times very nasty! Her attitude is terrible. Talking about customers in her native language. Rude!

I just was there and they are amazing. My nail stylist added some special touches to my nails and made them even more pop for the holidays. Ring finger nail was only suppose to have the snow flake but she added sparkle and white dots

Loved the workers and my nails look good I think I’ll make this my own personal nail salon I’ll definitely come back.

Please watch you receipt and calculate the total on your own. I was overcharged and then when I told them they overcharged they claimed me they claimed the extra money is needed instead of refunding me . You can't change the price after you quote a price at the register 2 minutes prior. They have lost my business. Dishonest business practices. Calculate your own total they give you and check your receipts people. You have been warned.