Petsense

+1 803-619-4438

221 Latitude Ln, Lake Wylie, SC 29710 United States of America

Open Today: -

Quick Facts About Petsense

Petsense Place is a pet retail store that offers grooming services and veterinary care. It is important to consider the various strengths and weaknesses of the store based on the comments provided by customers.

One of the strengths highlighted by a customer is the amazing grooming department. The customer had an emergency situation and the groomers were kind, helpful, and knowledgeable. They did an excellent job in grooming the customer's dog. This showcases the expertise and skill level of the groomers at Petsense Place.

Another strength mentioned by a customer is the friendly and patient staff. The customer's dog is anxious around new people but loves everyone at Petsense Place. The staff has shown patience and has helped the dog feel comfortable during grooming and nail treatments. This displays a positive and caring environment for pets.

However, a significant weakness mentioned by a customer is the lack of proper training for cashiers. The customer had an issue with a cashier who was not aware of the buy one, get one free sale. This lack of knowledge led to confusion and frustration for the customer. Additionally, the cashier struggled with deducting items and ended up issuing a refund and ringing everything up a second time. This incompetence caused inconvenience for the customer and resulted in a declined payment. This reflects poorly on the management and training of the staff.

Another weakness highlighted by a customer is the long wait time for grooming. The customer had an appointment for 1:00 pm but did not receive their dog back until 4:30 pm. While the customer understands that grooming can take longer than expected, they were upset that their dog was kept in a kennel without a bathroom break for hours. This lack of attention to the dog's needs is a major concern and demonstrates a lack of proper care and consideration for the animals.

A customer also mentioned a negative experience with grooming where their dog's hair was uneven and their leg was cut. They paid $81 for the service but were dissatisfied with the outcome. This indicates a lack of attention to detail and potential negligence during the grooming process.

Additionally, a customer mentioned poor customer service and a lack of assistance from the staff. They felt ignored upon entering the store and had to approach an employee for help. The manager did not come out of the office to assist. This demonstrates a lack of attentiveness and willingness to assist customers.

On the positive side, a customer complimented the cleanliness of the store, friendly employees, and high-quality products offered. They even shared a picture of their guinea pig they acquired from Petsense over 3 years ago. This indicates that the store has a good selection of products and maintains a clean and welcoming environment.

In summary, Petsense Place has strengths in its grooming department, with knowledgeable and kind groomers who provide excellent care. The staff is praised for being patient and making anxious pets feel comfortable. However, the weaknesses lie in the lack of proper training for cashiers, long wait times for grooming, lack of attention to detail during grooming leading to injuries, and poor customer service. These weaknesses need to be addressed by the management in order to improve the overall customer experience at Petsense Place.

Best TL Reviews

The grooming dept was amazing with us last weekend, we had an emergency situation and they were absolutely so kind, helpful and knowledgeable! They did an excellent job and I am so thankful! I added some before and after pics of the sweet pup they helped! Thanks again!!

We love the staff here! My dog is very anxious around new people. She loves everyone here. We appreciate the patience they have shown her, and now my dog loves to be groomed and have her nails done.

They should not allow people who are not properly trained to work the cash register. Items I was buying were on a buy 1, get 1 free sale, which she did not know. When I told her that, she said they did not ring up that way and expected me to just pay the full price. The other cashier said I was correct about the sale, so my cashier rang me up again, but the total came to a little more than my card balance, so I said I would buy one less & she should deduct the price of it. This definitely brought the amount down to less than my debit card balance, but when I tried to pay, the card was again declined! The todal was apparently $6 over at that time according to the cashier, who nicely offered to pay it. But, It turned out the cashier did not know how to deduct items, so instead she issued a refund, then rang everything up a 2nd time. My bank balance at the time was just enough for what I was trying to buy, and it was a Saturday, so of course the refund would not go to my bank until Monday or later. So because of the incompetence of that cashier, I had no food for my pets! I am going to call the management of that store (Lake Wylie, SC) on Monday to complain, and will never shop at Petsense again.

When our dogs got attacked by the neighbors dogs, we called our vet plus 3 others and no one would see them. Pet Senese to the rescue. The tech and veterinarian were waiting at the door when we arrived. They took such good care of our kids!!

Very good store nice and clean very friendly employees. Picture below is my very first guinea pig her name is Miss Piggy she came from petsense over 3 years ago

I have a 10 month old puppy and I brought her here to be groomed. My appointment was for 1:00, and they said it would take an hour. We didn’t get her back until 4:30. I’m not mad at how long it took, I am mad they kept her in a kennel without taking her out for a bathroom break. The second we came out of the store she peed in the parking lot. Mind you we had walked her right before she went in and she peed multiple times. I understand it gets busy and can take longer than usual, but the fact they let her sit in the kennel holding her bladder for hours absolutely appalls me. This review does not reflect the staff that works on the floor, they are wonderful and the store itself has great products. However, NEVER NEVER take your dog to be groomed here.

They took over 3 hours, her hair was uneven and I also noticed they cut her leg. I spent $81 and they cut her. Don’t go here.

Absolutely will not return here. First I walk in and no one even acknowledged my presence. Then I have to approach and employee to get her attention to see if she could get a couple of guppies for me. Now it appears they jut got an order. The manager I might add never comes out of the office at all to help. The employee says that all the guppies abs goldfish were on hold for a school. Fine the ones that just came in they paid for but the ones that have been in there for a week or so maybe a month they could have sold me but I just don’t think these people wanted to work and the manager was the laziest of them all!