Quick Facts About Xpert Haircuts, Inc.
Xpert Haircuts, Inc. has both strengths and weaknesses based on the comments provided.
Starting with the strengths, one commenter had an excellent experience at Xpert Haircuts. The stylists greeted them at the door and provided exceptional customer service. The stylist who worked on their hair showed both technical skill and made the session feel unhurried. This positive experience highlights the ability of some stylists to deliver high-quality service to their customers.
Another strength mentioned is the short wait time. One customer stated that they did not have to wait long and were satisfied with the result of their hair. Efficient service and a timely experience can contribute to customer satisfaction and help build a positive reputation for the salon.
Additionally, a customer expressed their contentment with the result of their hair color. They specifically wanted ginger hair without bleaching, and the stylist successfully achieved their desired look. This showcases the stylist's ability to understand and fulfill customer requests, leaving the customer happy and satisfied with the outcome.
Moving on to weaknesses, one of the most significant issues mentioned is the rude staff, particularly Karen. Multiple customers reported negative experiences with her, leading them to advise others to avoid her at all costs. Having rude and unprofessional staff can have a detrimental impact on the salon's reputation and customer satisfaction.
In line with the issue of staff behavior, another commenter mentioned that the manager, Crystal, seemed to lack empathy. Not addressing or resolving customer concerns effectively can lead to dissatisfaction and prevent customers from returning to the salon.
There were also complaints about the inconsistency in adherence to the advertised operating hours. One customer mentioned that they were told to come back the next day even though the salon was supposed to be open until 7 pm. Another customer reported that they were denied service despite calling ahead and being told that there was availability. This inconsistency can lead to customer frustration and inconvenience, potentially driving them away from the salon.
Another weakness mentioned is the lack of sufficient staff to handle customer demand. One customer was disappointed by the wait and the fact that only two stylists were working while several customers were waiting. This shortage of staff can lead to longer wait times and potential dissatisfaction among customers.
Furthermore, the poor quality of haircuts witnessed by one customer was seen as a weakness. This suggests that some stylists may not have the necessary skills or attention to detail, which can negatively impact the salon's reputation and customer satisfaction.
In summary, Xpert Haircuts, Inc. has strengths in areas such as customer service, short wait times, and successful hair color results. However, there are weaknesses in terms of rude staff, inconsistent operating hours, lack of sufficient staff, and poor haircuts. These weaknesses can contribute to negative customer experiences and potentially harm the salon's reputation.
Best TL Reviews
Very rude staff, especially by Karen. Literally a Karen. Most people I've spoken to have had bad experiences here too, so I would stay away. I can't speak for the other stylists since each one has their own skill level and personality, but please avoid Karen at all costs. The manager (Crystal) seemed like she had little, to no, empathy either, so maybe they were having a bad day. Either way, I will not be coming back to this location of Xpert Cuts.
I had an excellent experience here. Both stylists greeted me at the door and the stylist that took me was almost off and had somewhere to be herself and didn't make the session feel hurried at all. I was amazed by the level of customer service here and then was even more amazed by the technical skill shown. Definitely visit this place.
4:58pm and I was told I could come back the next day.. the hours are clearly posted that they are open until 7pm...
Update since I cannot reply to xpert cuts comment.. Booked up I do understand... no one in your lobby and then saying they were just "done" for the day are two different things when you have hours posted... I wish I could just be done for my 9 hr work day when I felt done...
Wait time great. Hair turned out well... but it was weird that the hair stylists' own hair were awful, like I doubted going in based on that. Just an FYI. I'll come back.
I really wanted to get my hair a treatment there was only 2 girls working 4 or 5 people waiting she said to come back cause the one girl was going on lunch ,it just seems to me not enough help there,I was disappointed ????
They were open until 7 and I called before hand and they said they weren’t booked up for that night. When I arrived there she said they were booked up and when I went by there again around 6 they were closed early.
I regret bringing my daughter here to receive a short hair cut. We left with tears flowing. Also, witnessing the poor hair cuts provided to the few men that came in was stifling...Listening to the stylist complain about not having enough staff for an hour was excruciating. . . Never going back.
I went in wanting ginger hair and I left with ginger hair! Without bleaching too and my hair was rather dark. All in all good time!Im happy with the results I only wish i could remember the girls name :( she was amazing???? and easy to talk to! 10/10 thank you (girl was young with short red hair)
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Xpert Haircuts, Inc. Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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