Total Look

+1 662-324-2247

408 MS-12, Starkville, MS 39759 United States of America

Open Today: -

Quick Facts About Total Look

Total Look Place is a beauty supply store that sells various hair and beauty products. Based on the comments provided, there are both strengths and weaknesses associated with the store.

One of the strengths mentioned by a customer is the wide selection of hair products available. They specifically mention having plenty of different hair to choose from, indicating that the store offers a diverse range of options for customers. Additionally, the customer appreciated the assistance they received from a young lady who helped them find the right hair color, length, and brand.

Another positive aspect highlighted in a comment is the good customer service provided by an employee named Mia. The customer states that Mia ensured they had the right products to meet their needs, which demonstrates that the store has knowledgeable and helpful staff.

However, a key weakness of Total Look Place is the unprofessional conduct of the owner, as mentioned by another customer. This includes engaging in false advertisement and bait and switch pricing tactics. The customer warns others to pay attention to item pricing, noting that prices at the register can be $1.00 more than advertised. This indicates a lack of transparency and integrity in the store's business practices.

Another customer had a negative experience related to the store's payment policy. They mention that they were unable to use their card for purchases under $5.50, which forced them to find something else to buy. This policy may inconvenience customers who only need to make small purchases or who prefer to use card payments for convenience and security.

Additionally, this customer states that the store did not carry the black haircare products they were accustomed to, highlighting a lack of diversity in product offerings. They also found the prices to be expensive. The customer also mentions feeling pressured by the cashier to make a purchase, despite not finding anything they needed in the store. This could indicate aggressive sales tactics or poor customer service.

Furthermore, a customer complained about encountering a rude worker at the front door, leading them to leave the store immediately. This suggests a lack of professionalism and indicates that the store may not prioritize customer satisfaction.

Another weakness mentioned by a customer is the store's return policy. The customer states that they were unable to return a product that didn't match the picture online, despite having the receipt and evidence that the item had not been used. This indicates a lack of flexibility and customer-focused policies, which may deter potential shoppers.

Lastly, a customer shares a negative experience involving accusations of theft and racism. They recount being unfairly accused by an employee of stealing an item, despite having placed it back on the shelf. The customer felt profiled and discriminated against based on their race. This incident highlights a serious issue with the store's staff and their treatment of customers.

In conclusion, Total Look Place has strengths such as a wide selection of products and helpful staff, but it also has weaknesses including unprofessional business practices, limited product offerings, inconvenient payment policies, poor customer service, and incidents of racism and discrimination. These weaknesses may deter potential customers and should be addressed by the store's management in order to improve overall satisfaction and reputation.

Best TL Reviews

They had plenty of different hair to pick from. I didn't know how to find what I was looking for but the young lady that worked there made it seem like a piece of cake. She helped match my hair color and found the length and brand that best suited me. I will continue to shop there for all my hair needs.

Special recognition to Mia …. She made sure I had the right products to meet my needs… Good customer service.

The owner is unprofessional and practices illegal business tactics. False advertisement and bait and switch pricing tactics. Pay attention to your item pricing. The items will be $1.00 more at the register in hopes that you don’t notice. Terrible customer service

I came in here for a nail file, but I decided to walk around the store. I had to find something else to purchase because you can't use your card for any purchase under $5.50. It seem like everything was packed in this store, and every black haircare product that I was used to was NOT sold in here. They were also expensive! Not only that, all of the lip liners were very dark. Also, it was like the cashier was trying to force me to purchase something, even though I used nothing in this store. I ended up purchasing lip cream and liner (that was to dark for me), in addition to the nail file. I liked my lip cream. That's it.

VERY rude worker greeted us at the front door & we walked right back out. Will NEVER be back here no matter if they are the only store in Starkville that has what I need. TERRIBLE!

Please shop elsewhere if you purchase something and it's nothing like the picture once you open it you can't return it. Even when it clearly isn't used or worn. You can clearly see that I haven't worn the puffs. No manager on site so the girl calls the manager she didn't even talk to me. It's always to be rude to someone when you have someone else doing your dirty work. As a customer I would rather be appreciated and a company right their wrong. Any other store if a product isn't as pictured you can return it. And I had my receipt that was the reason she said she couldn't return it at first.

I remember coming into this store last year. I'm not from Starkville, but had friends going to MSU. One was getting her hair done, so they came here. I was following her around, helping her pick the hair I thought would be best. I picked up some hair growth pills for my natural hair. As we walked I was looking at the ingredients, and decided I no longer wanted the product. It had no real shelf spot so I placed it anywhere. We get to the counter and the guy accuses me of stealing. He asked me "what did you do with the item you had in your hand?". I told him I put it down. He asked if I could go get it, so I went to the location and brought it back. Then he asked to check my purse. I refused. I wasn't stealing so there was no need to check my purse with my valuables in it. I could see if I went in with a flat purse, and tried to walk out with a full one. I only touched one damn item. Will I go back? Nope. Never. Not even if this was the last beauty supply store on Earth. Very rude and very racist. Stereotypical asians from Don't be a Menace to South Central while drinking your juice in the Hood.

Rude customer service 1/10 would not recommend