Quick Facts About Family Nails
Family Nails has received a variety of comments, some praising the salon and others expressing dissatisfaction. In this analysis, we will be exploring the strengths and weaknesses of Family Nails based on these comments.
One of the most prominent strengths of Family Nails is their exceptional nail work. Multiple customers have praised the quality of their nail services, with one customer even declaring it to be the "BEST, BEST, BEST nail work" they have ever had. The positive feedback indicates that Family Nails has skilled and talented nail technicians who can deliver impressive results.
Another strength of Family Nails is their creativity. They are commended for their ability to come up with unique designs that enhance the customer's overall experience. This creative approach adds value to their services and makes them stand out in the competitive nail salon industry.
In terms of customer service, Family Nails is well-regarded by many. Several comments mention their professionalism, kindness, and patience. These qualities are crucial in establishing a positive and comfortable atmosphere for customers. Additionally, their fast and accurate service was appreciated by a customer who mentioned that their nails still looked good after almost two weeks.
The cleanliness and hygiene practices of Family Nails are another strength highlighted by a customer. They note that the salon sanitizes everything after each client, which contributes to a safe and healthy environment. This attention to cleanliness reassures customers and increases their confidence in the salon.
Reasonable pricing is also seen as a strength of Family Nails. Customers appreciate the affordability of their services, considering the quality of work provided. This factor can attract price-conscious individuals who still seek a high standard of nail care.
However, Family Nails has some weaknesses that need to be addressed. One recurring issue mentioned by customers is a decline in service quality since a particular nail technician left the salon. This change has led to an increase in prices and a perception of unprofessionalism. It is essential for the salon management to address this matter to maintain their reputation and customer satisfaction.
Another weakness identified by a customer is a negative experience with a specific nail technician. The customer's nails broke the day after getting them done, and upon returning to get them fixed, the technician rushed the job and did a poor job. This incident had a significant impact on the customer's overall experience and led to them vowing never to return. The salon should ensure that all nail technicians consistently provide high-quality services to prevent incidents like this from occurring.
While some customers have praised the customer service at Family Nails, others have not been satisfied. The negative comment mentions that the nail technician didn't listen to the customer's concerns and failed to address them adequately. This lack of responsiveness and customer support can be detrimental to the salon's reputation and hinder customer loyalty.
In conclusion, Family Nails has several strengths, including exceptional nail work, creativity, professionalism, cleanliness, and reasonable pricing. However, they need to address weaknesses such as service quality inconsistencies and the need for improved customer service. By addressing these issues, Family Nails can improve customer satisfaction and position themselves as a top-notch nail salon.
Best TL Reviews
BEST, BEST, BEST Nail work I have had!!! I am so 100% happy and eager to go
back to see what next design I will get done!! Best prices, very professional, kind, patient, and very creative!!! MAKE AN APPOINTMENT NOW!!!
The service is not the same since the lady who used to sit in the first seat moved to Florida it is overly charged and unprofessional
Wonderful customer service, service is fast and accurate. Nails almost 2wks old & still look good
I love it ..they were professional fast and friendly. I like the work
I used to go there all the time but after this time I will never go back again the man did my nails and the next day they broke off and so I went back to get them fixed and he was rushing through it bc “he wanted to go home”. They made the nail way too long and sloppy. These were my senior prom nails and I live 30 min away and went back for them but I will honestly never go back and do not recommend that anyone else goes back. I told him that it was too long and chucky and just ugly overall and he said there was nothing he could do. Worst 60$ I’ve spent in my whole life.
Good service and fast
First time there. It was nice and cozy. Lan did a great job on my ????
09/04/2020
Omg!! I love everything about Family nails! Very professional and clean. They sanitize everything after every client and their prices are very reasonable! When you make an appointment they get you in on the time you are scheduled! I highly recommend them!
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Family Nails Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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