Quick Facts About Lily Nail & Spa
Lily Nail & Spa has received mixed reviews based on the comments provided. In order to evaluate its strengths and weaknesses, we will analyze the feedback provided by customers.
Starting with the strengths, it is clear that some customers appreciate the services provided by certain nail technicians, particularly Lynn. Lynn is praised for her ability to understand customers' needs without them having to explicitly state their preferences. This indicates that Lynn pays attention to detail and has a good understanding of her customers' preferences. Additionally, Lynn consistently checks with customers to ensure they are satisfied with the progress of their nails and offers to make any necessary adjustments. This level of care and attention demonstrates a commitment to customer satisfaction.
Another strength of Lily Nail & Spa is the efficiency and speed of their services, as noted by one customer. Getting nails done quickly is important for many customers, especially those with busy schedules. Being able to provide quick and efficient services indicates that the salon is well-organized and has a system in place to accommodate a large number of customers.
In terms of price, Lily Nail & Spa is described as offering a nice price by one customer. This suggests that the salon provides affordable services, which can be attractive to customers who are budget-conscious.
Customer service is also mentioned as a strength by one customer. Polite staff members create a welcoming and friendly environment, which can contribute to a positive overall experience for customers.
Turning to the weaknesses, several customers express dissatisfaction with their experiences at Lily Nail & Spa. One customer was disappointed with the salon's lack of organization and attention to appointments. They were not accommodated properly and had to wait for a substantial amount of time before being attended to. This indicates a potential weakness in their appointment management and customer service. Lack of organization can lead to frustration and a negative experience for customers.
Additionally, another customer had a negative experience with a manicurist who seemed distracted and rushed. They also received a gel manicure that resulted in cuts and a sloppy finish. This suggests that there may be inconsistencies in the quality of services provided by different technicians at Lily Nail & Spa. Inconsistencies in service quality can erode customer trust and loyalty.
One customer also had issues with the application of acrylic nails. They received a poor application where the acrylic nail was glued to their skin, and the technician did not bother to measure or adjust the size until prompted by the customer. This indicates a lack of attention to detail and skill from the technician.
Furthermore, another customer had a nail fall off within four days of getting their nails done, suggesting poor application and longevity of the services provided. This reflects negatively on the overall quality of the nail technician's work.
In conclusion, Lily Nail & Spa has both strengths and weaknesses based on the comments provided. The strengths include certain skilled technicians, efficient service, affordable pricing, and polite staff. However, weaknesses include issues with appointment management, inconsistencies in service quality, lack of attention to detail, and short-lived results. Addressing these weaknesses and maintaining their strengths can lead to an improved overall customer experience.
Best TL Reviews
Unfortunately not what I was expecting, but maybe I expected too much. Since when I called to make an appointment they didn't even take my name down and when I arrived they went directly to the spa chair when I was only there for a gel manicure. They obviously didn't have me for an appointment. Since I wasn't getting a pedicure, I was made to wait over 20 minutes when there was only two other customers. I guess I arrived when people were on break? When the manicurist finally came, she seemed distracted and rushed, she cut me when scraping the old gel polish off my nails. I had to struggle to find a moment to ask about the nail polish and regarding an acrylic for a broken nail. The acrylic nail was glued to my skin, and she didn't even bother measuring it against my other hand, until I asked her to cut it. My nails look like I already have a week of growth. Overall disappointed and would not return.
I've been coming here for a few years now and I always get my nails done by Lynn. I come here so often that I never need to tell her what shape or length I want. I appreciate that her goal is to accommodate your needs <3 She consistently asks if you like how your nails are coming along and if you don't, she will gladly fix it. I got both my pinky fingers matte which is $3 for every finger that you want matte. If you're thinking of getting your nails done with Lynn I suggest you make an appointment with her or go on a weekday when it's the least busiest :)
**If you make an appointment with her BE ON TIME because she will move on to the next client if you are late!**
Great services, polite people and nails done quickly and efficiently.
Nice price and customer service ????
Lack luster service. I recommend you go elsewhere. When in for pedicure and got out of there disappointed. My nail polish was sloppy. I had a foot doctor's appointment the next day and I was embarrassed at the thought of showing him my pedi. I went home a took the color off. They claim a spa was this was the opposite. I will not be returning.
Absolutely love Lynne, she always does her best ???? beautiful attitude!
Usually I do my own nails but the lady that did my nails today slayed them. Will definitely come back!
This place is terrible customer service I understand running a business and generating income but for this occasion was uncalled for. I paid $41 dollars for my nails 4 days later one of my nails comes off and absolutely did not hurt at all. All I heard was my nail falling to the floor. So I know for sure that it was because the nail technician did not place the nail far back enough while doing my nails. Anyway with that being said if you decide to come here be picky dont trust that they know what they're doing especially in the begining while they're placing on the nail. You've been warned.
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Lily Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:30 PM |
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Location
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