Pure Nails

+1 636-527-9360

627 Big Bend Rd, Ballwin, MO 63021 United States of America

Open Today: -

Quick Facts About Pure Nails

Pure Nails, based on the comments, has both strengths and weaknesses that need to be assessed in order to gain an understanding of the overall quality of their services. In terms of strengths, several customers have expressed positive experiences at Pure Nails. Comment 430 describes a first-time visit as "amazing," highlighting the owner and staff as "real" and praises their late opening hours. Another long-time customer commends the salon for its "high-quality service," stating that they have been going there for years. Several customers specifically mention Lynn, the owner, as being professional, meticulous, and skilled. One customer even appreciates how Lynn takes the time to mentor less experienced employees. This demonstrates a commitment to quality and customer satisfaction.

Furthermore, one customer compliments the deluxe pedicure service, stating that it was "fantastic" after four years of being a loyal customer. The affordability of Pure Nails is also mentioned as a positive aspect, with one commenter stating that although the cost is slightly higher, the convenience and welcoming attitudes of Lynn and Mike, the owners, contribute to an enjoyable experience.

However, Pure Nails also has weaknesses that need to be taken into account. One customer had a negative experience with their nails, expressing dissatisfaction and mentioning that the dip polish looked like regular polish. The customer explained that they had requested an extra coat due to their job and easily breakable nails, but the technician did not fulfill their request. Additionally, the top coat was not dry when they left the salon, causing it to come off. While another technician eventually fixed the issue, this incident reflects poor attention to detail and a lack of communication between the technicians and customers.

Another negative experience involved long wait times and rushed service. One customer complained about waiting for an hour and then feeling rushed during their appointment. The customer's friend also had a mishap where the technician accidentally glued their own finger to the set nail, resulting in it being cut off. They also mentioned that their friend's request for pointy nails was denied due to the technician deeming their nails too short, while their own request for more pointy nails had no effect. This inconsistency in service and lack of attention to customer preferences is a significant weakness.

Additionally, some customers noted that their nails were uneven and thicker than desired. This indicates a lack of precision and attention to detail in the technicians' work. Lastly, one customer commented on their discomfort when the staff spoke in their language instead of English, suggesting that it made them feel uncomfortable and excluded.

In conclusion, Pure Nails has both strengths and weaknesses. Their strengths include positive reviews from loyal customers who appreciate the owner's professionalism, skill, and dedication to quality service. The affordability of Pure Nails and the welcoming atmosphere created by the owners are also mentioned positively. However, the salon has weaknesses including inconsistent service, rushed appointments, and poor attention to detail. Issues with communication, uneven and thick nails, and discomfort when staff members speak in a language other than English also need to be addressed. Overall, Pure Nails has room for improvement in order to consistently provide high-quality service to their customers.

Best TL Reviews

#430 bright night. First time was amazing. Glad they were open late. I waited a little bit but it was worth it. Such awesome real owners and staff ❤️

I went there and my experience was very bad. They simply didn’t know how to make the nails look good. 3 people worked on my nails and still was bad. I removed it after two days in a different place.

I very dissatisfied with my nails. I got dip polish and it looks like regular polish on my nails. I explained to the guy doing my nails that I wanted an extra coat because of my job and my nails break easily. He told me that the two layers were fine. When he was done with my nails he told me to go and wash them and they were not even dry so my top coat came off. Luckily the other guy that was in there, not sure if it was he owner; he was nice enough to fix my nails. I will never go back to this place and I do not recommend them to others. Waste of my time and money.

First we waited an hour. Then they completely rushed through. My friend wanted pointy nails but the girl glued her own finger to the set nail, so they had to cut it off and when she was shaping my friends nail the tech said it was too short to do pointy. I wanted mine a little bit more pointy and when I told the tech he just pretended to do it and it was exactly the same. They also charge me $2 more than my friends and I had the same exact thing done. It's not about the money it's about the principle of the matter. The only one who had a good experience was my other friend and his Nail Tech was amazing. But I still would never recommend this place they did not care whatsoever about how it came out they rushed 100% of the time my nails do not look good they look uneven on both sides. the only thing I like about my nails is the color. They also made them way too thick.

Got the special deluxe pedicure and was fantastic. Been going for 4 years and best nail place!!

Long time customer. I really love the owner Lynn. She is very professional and meticulous in her work. I also appreciate how she will take time to help less experienced employees learn their craft. My nails are very thin and other nails wouldn't work. Due to Lynn's experience my nails always look great. On the rare occasions there was a problem Lynn will always make it right.

Pure Nails does a fantastic job! I have been going here for years! I highly recommend this salon for high quality service! Simply the BEST!

Enjoy going to Pure Nails. Most of the staff is great and do a good job. The cost is a little higher but it is very convenient and Lynn & Mike the owners make you feel welcome. The only thing about so many salons is I think they should speak English instead of talking in there language making you feel uncomfortable.