Quick Facts About Delux Nails and Spa
Delux Nails & Spa is a nail salon that has received mixed reviews based on the comments provided. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, the key points from each comment will be discussed.
The first comment highlights the strengths of Delux Nails & Spa. The customer highly recommends the salon and praises Ty, a nail technician, for his precision, kindness, and willingness to ensure customer satisfaction. The fact that multiple family members and friends are satisfied with their services speaks to the consistent quality provided by the salon. Additionally, the comment mentions that the salon is worth the 20-minute drive, indicating that customers are willing to go out of their way to receive services at Delux Nails & Spa. Finally, the comment emphasizes that the nails always come out perfect, further demonstrating the expertise and skill of the nail technicians.
The second comment, from Raquel, reinforces the positive aspects of the salon. She states that Michael did an "awesome beautiful job" on her nails, highlighting the excellence of the nail technicians at Delux Nails & Spa. Additionally, she describes the salon as clean and nice, which is an important factor for many customers when choosing a nail salon.
However, the third comment presents a contrasting perspective. The customer had a negative experience at Delux Nails & Spa, describing the staff as the "rudest and meanest people." The customer's dissatisfaction stems from feeling treated with disrespect and being yelled at by the nail technician, Kathy. This negative encounter left the customer embarrassed and crying, resulting in them leaving with their nails half-done. The customer urges others to avoid the salon at all costs due to this poor treatment.
Tiffany, the owner of Delux Nails & Spa, responds to the third comment, defending the salon's practices. She argues that the customer's concerns were not complaints but legitimate concerns. While Tiffany admits that Kathy fixed the customer's nails on a previous occasion, she downplays the customer's dissatisfaction and criticizes their behavior. This response raises concerns about the professionalism and customer service of the salon. Additionally, the rebuttal does not address the customer's main complaint about being publicly humiliated and yelled at by the staff.
The fifth comment further highlights a negative experience with the salon. The customer states that their daughter and her friends were treated disrespectfully and given attitude when they visited to get their nails done. They mention that the staff did not have the colors they wanted and did not accommodate their requests. This negative encounter, along with the disrespectful behavior of the employee Michael, led to the customer leaving the salon and going elsewhere to have their nails redone.
The sixth comment, in contrast, provides a positive experience. The customer praises the salon for its excellent customer service, cleanliness, and recommends it as a go-to nail salon. This comment suggests that there are instances of exceptional service at Delux Nails & Spa.
The seventh comment from a customer who had a negative experience during a pedicure reinforces the presence of inconsistent service at the salon. The customer describes it as the "worst pedicure" they have ever had, even questioning if the aesthetician performing the service was licensed. The lack of a proper massage during the pedicure and the overall poor job done raises concerns about the training and quality control at the salon.
Overall, based on the comments provided, Delux Nails & Spa has both strengths and weaknesses. The strengths include skilled and precise nail technicians, a clean and nice environment, and the ability to create long-lasting and beautiful nails. However, the weaknesses are evident in the negative experiences mentioned by several customers, including rude and disrespectful treatment, lack of accommodation for customer requests, and occasional poor service quality. These weaknesses raise concerns about the professionalism and customer service at the salon.
Best TL Reviews
I highly recommend Delux Nails & Spa. My two sisters, mother, best friend, and I all receive gel fill-ins by Ty. He is the absolute best! Ty is so precise, kind, and really willing to ensure that all of his costumers are happy with their services. Delux Nails & Spa is about a 20 minute drive from my house, but it is so worth the drive! Our nails are always perfect.
My name is Raquel & just got my nails done today by Michael & he did an awesome beautiful job!! Wow just perfection! & the nail salon is really clean & nice :))
Let me tell you why you should avoid this place…because they are the rudest and meanest people you will ever encounter. As a customer paying for a service you would think you would be treated with human decency or even a smile but you are met with disdain and like you are a burden. The first time I came here they did a subpar job which before I left the salon I asked to be fixed which resulted in the man who did my nails to get very angry. I came back the next day and someone fixed it and since it’s closer to my house I came back today for a 12:30 appointment. I already felt the tension and was told they don’t put top coat over regular nail polish so I agreed to a gel top coat and Kathy became increasingly irate. She then made me look through the gel colors which I could only do with 2 hands due to a medical condition and neurodivergency and she was yelling at me that I needed to use one hand while I explained to her it wasn’t possible bc my brain couldn’t process it and she yelled “you taking up my time I have other customers” over and over again and laughing and talking about me in her language. Everyone in the salon was looking and I was crying and very embarrassed. Not one other employee or patron stopped to see what was going on. So I’m in my car crying after leaving with my nails half done. Avoid this place at all costs. They need to remember we are paying them for a service and they should be kind and professional.
Replying to Tiffany:
First, I was not complaining. I was just curious as to why my nails weren’t shiny. That’s a legitimate concern and not a complaint. I think as a business owner you need to be able to recognize the difference between a complaint and a concern. To be fair, you did fix it on the first occasion and I was satisfied and you did an excellent job hence the reason I returned. Second, I wasn’t late. Kathy was extremely rude and was rushing me and put me in a situation which left me anxious. Getting your nails done is supposed to be relaxing and the experience I had was quite the opposite. Other reviews have stated that Kathy is rude so this isn’t a first time occurrence. I always treat others with respect and kindness not only in my personal life but in my professional life as well. There is never ANY situation where it’s acceptable to shout at someone and make them cry. It is unacceptable to publicly humiliate a customer, rush them and then tell them “you are wasting my time” Your workers need to be trained on how to have patience because every customer has different needs. Kindness goes a long way. Your management is poor and your workers are rude, impatient and nasty. Your response is disingenuous. Best of luck to you!
Hi, my daughter and I used to be a loyal customers to this store from before when jasmin was the owner and now when Tiffany bought it and until today when my daughter went to do her nails for her birthday with her friends and they were so disrespectful with her, she called before she goes, took apt and went on time but after they start in her nails and took off the old color and start to fill, they told her the color she wants is not available, then she picked another one then they moved her to Michael (another employee) to keep working on her nails then he told her again the second and third color wasn’t available and they even couldn’t do the design she wants. The problem is they said all that in the middle of the process so she is kind of forced to finish nails there. Then when they put color she didn’t like, they start to be disrespectful and give her attitude and end up leaving after paying $31 for nothing and went another place to redo the whole thing and pay full price. Also the way Michael was dealing with her and her friends, yelling wasn’t acceptable.
I am way disappointed that after all these year they treat her like this. At the end they should have accommodate them since they are the place had no color they asked for.
This place was much better when Tiffany was working there. Sorry you lost group of customers for your attitude.
Everyone at the salon is so nice and does a great job. Tiffany does my nails perfectly every time. My nails have never lasted this long and looked so amazing! This salon should be your new go to!!
The absolute worst pedicure I’ve ever had. I have doubts she even had an aesthetician license. She works the front desk. I mean. Not even like a minute massage. Horrible job. I tipped her out of guilt. Will never go back. The first and last time I will go.
This is an amazing nail salon!! Been here for a while and it is my go to nail salon. Excellent customer service and very clean. Very much recommend.
My acrylic nails last me at least a month… I love this place, they are very clean and they always do an amazing job. My fav is Tai
Place Pictures
Delux Nails and Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places