Quick Facts About Covington Nails
Strengths:
1. Excellent customer service: Many customers praised the friendly and welcoming atmosphere at Covington Nails. The staff, particularly Jimmy and his crew, were commended for making customers feel important and cared for. This positive and attentive customer service is a significant strength for the salon.
2. Creative and skilled nail technicians: Several customers highlighted the exceptional nail designs and quality work done by the technicians at Covington Nails. They were impressed with the attention to detail and the ability to execute complex designs. The fact that the nails lasted through a camping trip without chipping or breaking is a testament to the skill of the technicians.
3. Affordable prices with good value: Customers mentioned that Covington Nails offered reasonable prices for their services. They felt that they were getting good value for their money, especially considering the quality of the service and the duration the nails lasted. This affordability is likely to attract customers who are conscious of their budget.
4. Wide color selection: One customer pointed out that Covington Nails had an extensive range of colors to choose from for both fingers and toes. This selection allows customers to find the perfect shade and coordinate their nails with their outfits or preferences. A wide color selection is a significant strength as it caters to a diverse clientele.
5. Quick and efficient service: Multiple customers mentioned that their nails were done quickly and thoroughly. This efficiency is likely to appeal to customers who prefer not to spend too much time at the salon. Additionally, the fact that the nails were described as the perfect size indicates that the technicians pay attention to detail and ensure a precise and accurate result.
Weaknesses:
1. Inconsistent and rushed service: One customer complained about the rushed and unfinished nature of their service. They pointed out that not enough attention was given to cleaning up around the nails, resulting in excess nail polish on the skin. This comment suggests that there may be inconsistencies in the level of service provided by different technicians or on different occasions.
2. Lackluster customer service experience: Another customer voiced their disappointment with the customer service, describing it as terrible and rude. They felt mistreated and mentioned that the staff asked for excessive tips after providing subpar service. This negative experience could potentially deter customers from returning and negatively impact the salon's reputation.
3. Miscommunication regarding capabilities: One customer suggested that it might be beneficial to inquire about the salon's ability to fulfill specific requests before getting the nails done. They claimed that the staff initially agreed to do a certain design but then changed their mind. This miscommunication could lead to unmet expectations and potentially result in customer dissatisfaction.
4. Premature closing and rushed experience: The customer who left a negative review mentioned being rushed out of the salon before their nails had fully dried and expressed dissatisfaction with the closing time. This rushed experience may leave customers feeling unsatisfied and potentially impact the longevity of their nails.
It is essential for Covington Nails to address the weaknesses mentioned in the comments to ensure that they continue to provide high-quality service and maintain customer satisfaction. Management should focus on consistent service training, effective communication, and addressing any issues with customer service to enhance the overall salon experience.
Best TL Reviews
REALLY HAPPY! Went in today for my Birthday nails and left absolutely thrilled to go show them off! Thank you Jimmy! As always, you are such a delight to see as is everyone else there!
Backstory: I came into their store back in 2014 and have been going to THEM ever since! Full set with the best service 70$ was too good! Had to give an EXTRA tip. Was taken away when I saw your amazing idea and totally a me design! Thank you again for seeing me in a 10 minute notice and stating me right away-As always, I will be back in a couple weeks for a fill and new design!-Cant Wait!
I LOVE coming here. They are always so friendly. A few weeks ago I had them do this awesomely design that my nails tech did beautifully!! These nails lasted through a whole camping trip & never broke or chipped. Its always a treat when I come in. Thank you for doing above & beyond!
Terrible customer service.rushed and not finished properly. I recommend asking if they can do what you want before you get your nails done.theyll tell you that they can do something then change up on you.he didn't even clean up around nails or skin where nail polish shouldn't be. Photos below
Thuy specifically is one who did my nails.
Jimmy and his crew are the best. They care, do a good job and make you feel important. Won’t go anywhere else. Plus…they have the best selection of colors for matching toes and fingers.
My nails are beautiful and the perfect size for me. They were thorough and quick.
Very good at basic manicure with dipping powder nails. Excellent pedicure with hot wax, foot and leg massage and real pedicure. Price was better than most other salons.
I always like getting my nails done here. Whether I go solo, with my sister, mother, friend, or daughter, I always feel that whoever I get as a walk-in client is nice and does great work. They are not expensive yet maintain quality. My daughter loved the kids' manicure when she was little and is happy with her dip manicure now that she's a teen.
I would give ZERO if I can...THE WROST customer service I ever ger. Couldn't even take it as customer service cause they are so rude and mistreat the customer. they asked for tip excessively after their terrible customer service . I assume they are doing whatever they want since their boss is on vacation. They ask to pay for it in the middle of my set which is the worst experience i ever get from nail salon ... they seem to be closing before closing time and basically kicking us out even before my nail dry. This is my first review since I don't really write review over small disappointment.
Place Pictures
Covington Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:30 AM - 07:30 PM |
|---|---|
| Monday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Sunday | 10:30 AM - 06:00 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Tuesday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
How to go there
Location
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