Hair of the Dog

+1 602-404-3647

4731 E Greenway Rd Suite 5, Phoenix, AZ 85032 United States of America

Open Today: -

Quick Facts About Hair of the Dog

Hair of the Dog has received mostly positive reviews from customers, highlighting their strengths in terms of grooming services and customer service. However, there are also a few negative comments that point out weaknesses in their rush jobs and price increases. Let's analyze these comments in more detail to understand the strengths and weaknesses of the Hair of the Dog place.

Starting with the positive comments, many customers praise the grooming services provided by Hair of the Dog. One customer mentions that their dog was a "disaster" before the grooming but turned out "gorgeous" after the visit. This indicates that the groomers at Hair of the Dog have the skills and expertise to transform a messy dog into a beautifully groomed one. Another customer appreciates the reminder phone calls and prompt response they received when scheduling an appointment. This demonstrates the professionalism and attention to detail of the Hair of the Dog team.

Customers also mention that the dog salon is cute and clean, which creates a pleasant and welcoming environment for both dogs and owners. This attention to cleanliness contributes to a positive customer experience and shows that Hair of the Dog values hygiene and professionalism.

Several customers express gratitude for the friendliness and politeness of the staff. One customer mentions that the staff was "super educational," indicating that they took the time to address any questions or concerns the customer had. This personalized and informative approach helps create a positive relationship between the salon and its customers.

Another strength highlighted by customers is the ability of Hair of the Dog to handle difficult dogs. One customer with a scared pitbull mentions that this is the only place that has been able to trim their dog's nails. This indicates that the groomers at Hair of the Dog have the skills and patience to handle challenging situations and ensure the well-being of the animals in their care.

Now, let's turn to the negative comments and discuss the weaknesses of Hair of the Dog. One customer complains about the rushed cut they received for their Yorkie. The customer mentions that the results were uneven and hacked, indicating a lack of attention to detail. Additionally, when the customer requested a touch-up, they were told to make another appointment due to the salon being "too busy," which suggests potential overbooking and a lack of flexibility in accommodating customer requests.

The same customer also mentions that prices have increased and that the quality has declined. This suggests a weakness in maintaining consistent quality and may indicate that Hair of the Dog is prioritizing increasing profits over providing exceptional service.

Overall, the strengths of Hair of the Dog include their excellent grooming results, professionalism, cleanliness, and friendly staff. They are also praised for their ability to handle difficult dogs. However, weaknesses include rushed cuts, potential overbooking, inflexibility in scheduling touch-ups, and possible declines in quality.

In conclusion, Hair of the Dog has several strengths that contribute to positive customer experiences, such as their grooming skills, professionalism, cleanliness, and friendly staff. However, they also have some weaknesses that need to be addressed, including rushed cuts, potential overbooking, and declines in quality. By addressing these weaknesses and maintaining their strengths, Hair of the Dog can continue to provide exceptional grooming services and improve customer satisfaction.

Best TL Reviews

My poor girl was so in need of a grooming, she was a disaster. This was our 1st time at "Hair of the Dog" and I would highly recommend them. We will definitely be returning because my scruffy dog is gorgeous now. Dog gone gorgeous!!!!

I love Hair of the Dog grooming. I always appreciate the reminder phone call to bring my Yorkie in for her haircut. When I called after hours to schedule an appointment, I received a return call promptly the next business day. The team at HotD is so friendly and professional. The dog salon is so cute and clean. I’ve been a client there for many years and even though other groomers are closer to home, my pup and I remain loyal to Hair of the Dog.

My standard poodle Mocha went for his first cut today he got the full grooming plus the extras, he’s still had puppy fur so they did the best they could and understanding it’s his first time I’m just glad he looks adorable! They did and amazing job .Everyone was super educational and polite ! Thank you

Would give over 5 stars if I could! I have been turned away from so many places because my pitbull is extremely scared of getting her nails trimmed, this is the only place that has ever been able to do it!! Not only that but my dogs are actually HAPPY to see the groomers & don't look at all scared or nervous when I pick them up. Not to mention they just overall do an amazing job. Highly recommend. ????

Thank you for the excellent hair grooming on Schnooksee. Especially well done are her

Paws and amount of hair on her body.

She was well treated by lovely friendly staff.

I definitely will come again. Carol

We took both our dogs here! A pit bull, and a border collie!! They are very friendly, very informative and helped with all my dumb questions! Our dogs were happy, well taken care of and looked absolutely beautiful!! If we could give 10 stars we would! Sophie and Tinkerbell thank you!

60 dollars for them to rush my Yorkies cut. He is uneven, hacked, and even worse, when I told them I wanted him touched up, they had the nerve to tell me I needed to make an appointment because "they are too busy"... They are overbooking just because of greed alone and doing rush jobs because of it. Not only have they increased prices, but quality is terrible. This place used to be my go to, but I'll never go there again.

We had an amazing experience!! The staff is very professional, responsive and friendly. Our puppy was very matted and needed a lot of care. We picked him up looking SO clean, fluffy and well cared for! We will definitely be coming back!