QT Nail Spa Salon

+1 864-469-3568

Greer, SC 29650 United States of America

Open Today: -

Quick Facts About QT Nail Spa Salon

The comments provided offer valuable insights into the strengths and weaknesses of QT Nail Spa Salon. In order to analyze these comments and provide a thorough explanation, let's categorize them into strengths and weaknesses.

Strengths: 1. Outstanding service provided by Hannah 2. Staff members are highly skilled and friendly 3. Appreciation for local small businesses

Weaknesses: 1. Disrespectful and unresponsive staff members 2. Poor quality of nails and lack of attention to customer preferences 3. Inconsistent customer service and lack of accountability 4. Hygiene issues and unsanitary practices 5. Unprofessional behavior of the co-owner 6. Excessive waiting time and slow service 7. Uncomfortable environment within the salon

Now, let's delve into each of these strengths and weaknesses in detail.

Strengths:

1. Outstanding service provided by Hannah: The comment specifically praises the excellent service provided by Hannah, indicating that she possesses exceptional skills and offers a positive experience for customers. This suggests that there are employees within the salon who are skilled and proficient in their work.

2. Staff members are highly skilled and friendly: Another comment highlights the staff members' friendliness and their high level of expertise. This suggests that the salon has a team of skilled professionals who are also personable and create a welcoming atmosphere for customers.

3. Appreciation for local small businesses: The comment emphasizes the importance of supporting local small businesses, indicating that QT Nail Spa Salon values and appreciates its customers. This suggests a commitment to building strong relationships with the local community and fostering a sense of loyalty among customers.

Weaknesses:

1. Disrespectful and unresponsive staff members: The initial comment describes an unpleasant experience where the staff members were disrespectful and ignored the customer's concerns. This indicates a lack of professionalism and a failure to meet the expectations of customer service.

2. Poor quality of nails and lack of attention to customer preferences: The comment mentions that the nails were not done to the customer's satisfaction, with visible imperfections and a failure to adhere to requested preferences. This suggests a lack of attention to detail and a failure to meet customer expectations in terms of quality.

3. Inconsistent customer service and lack of accountability: The comment states that the co-owner has a confrontational attitude and does not take accountability for their work. This indicates a lack of consistency in terms of customer service and a failure to take responsibility for any shortcomings or mistakes.

4. Hygiene issues and unsanitary practices: A customer expressed dissatisfaction with the unsanitary conditions at the salon, such as the technician not changing gloves and dirty stations. This demonstrates a lack of attention to hygiene standards, which can be a significant concern for customers and may raise questions about the overall cleanliness of the salon.

5. Unprofessional behavior of the co-owner: Another comment highlights the unprofessional behavior of the co-owner, which may create a hostile environment for both customers and employees. This suggests a lack of leadership and proper management within the salon.

6. Excessive waiting time and slow service: A customer complains about excessive waiting time and slow service. This suggests a lack of efficiency and proper scheduling, which can be frustrating for customers who expect prompt and efficient service.

7. Uncomfortable environment within the salon: The comment mentions that the salon was uncomfortably hot. This suggests a lack of attention to creating a comfortable and pleasant atmosphere for customers, which can negatively impact their overall experience.

In conclusion, the strengths of QT Nail Spa Salon include outstanding service from specific employees, highly skilled and friendly staff, and an appreciation for supporting local small businesses. However, the weaknesses include disrespectful and unresponsive staff members, poor quality of nails, inconsistency in customer service, hygiene issues, unprofessional behavior of the co-owner, excessive waiting times, and an uncomfortable environment within the salon. These weaknesses indicate areas where the salon needs improvement in order to provide a better customer experience and maintain a positive reputation.

Best TL Reviews

Got my nails done here, and they were very disrespectful. I told the woman multiples times I wanted them shorter and she just clipped and kept going. I told her through the entire process I do not like them. You can see where the fake nail is glued. She did not care and ignored my concerns the entire time. My best friend also got her nails done and they are bumpy and uneven. She wanted a design but the guy who did hers did not do it correctly so she had to cancel the design of simple flowers on the corner. HORRIBLE EXPERIENCE. Even when I vocalized in the salon how upset I was and hated my nails the lady continue to ignore me and went to the back. This place is a joke.

Hannah is the best nail tech ever. Service was outstanding

The co owner, female, has a horrible attitude. She is confrontational and takes no accountability for her work, or lack there of her work lasting more than a few days.

Staff are so nice and highly skilled. They never take your business for granted, support this local small business. They appreciate your support.

THE BEST THING I did after going to this dump for 2-years was to find another spot which happened to be 1 mile away (nails are healthier and growing). The hygiene of this place and the demeanor of the owners reminded me at every appt. "I deserve better". I won't recommend this place. There are good other places within this area that are far better - TRUST ME!

Absolutely love this place. I have been going there for about 7 years. They are always kind and very professional.

I walked in for a pedicure and the lady said to wait for 15 minutes and they could start the pedicure. 25 minutes later they get me seated and said someone will be right with me. Well, I had my doubts as only two people were working. They were slow playing me so I wouldn't leave and go to any of their competition! I sat for another 20 mins and left because the two workers weren't close to being finished. Had they been honest and told me it would be 45 minutes, I could have run some errands and come back. This is the second bad experience I have had there and they won't get a third chance! Not to mention, it was very hot inside to the point it was uncomfortable. Never again!!

Very unsanitary salon. The man that did my manicure did not change gloves after dealing with another client and his gloves were dirty and had holes in them. Also all of the stations were very cluttered and the bowl of water they asked me to put my hands in smelled weird. My manicure was also not done correctly and there was polish on my cuticles and the skin on the sides of my nails. Not worth the money, don’t plan on ever going back.