Tip Top Nails

+1 413-782-3595

818 Boston Rd, Springfield, MA 01119 United States of America

Open Today: Closed

Quick Facts About Tip Top Nails

Strengths:

1. Attention to detail: The commenter Vonie praised the nail technician for her attention to detail and the thoroughness of her manicure. This suggests that some of the staff at Tip Top Nails are skilled and capable of providing high-quality services.

2. Nail care services for feet: One commenter mentioned that Tip Top Nails provides satisfactory feet care services. This indicates that the salon offers a range of services beyond just nail care, catering to customers who prefer comprehensive treatments.

Weaknesses:

1. Filthy environment: The first reviewer describes the nail salon as "extremely filthy," which is a significant weakness. A clean and sanitary environment is crucial in a nail salon, as customers' health and safety should be a top priority. This comment raises concerns about the cleanliness standards at Tip Top Nails.

2. Inconsistent service quality: Multiple comments mention issues with the quality of services provided. One reviewer had their nails messed up twice, highlighting the lack of skill or attention to detail of the technician, Kevin. Another mentioned mistakes that needed fixing, indicating a lack of consistency in delivering satisfactory results. Inconsistency in service quality can discourage customers from returning and harm the salon's reputation.

3. Unprofessional behavior: Several comments reference rude or unprofessional behavior from the staff. One customer stated that the nail technician had an attitude, while another mentioned that the staff refused to speak English when speaking to each other in front of customers. These instances of unprofessional behavior can create an unwelcoming and uncomfortable atmosphere for customers.

4. Pricing and value for money: One commenter expressed disappointment with the price they paid for their nails, suggesting that they did not feel they received value for their money. This implies that Tip Top Nails may not provide consistent quality in relation to the prices they charge, potentially resulting in dissatisfied customers.

5. Hygiene and tool cleanliness: A specific negative comment mentioned unclean tools, stating that the commenter's nail was ready to come off due to the use of unclean tools. This raises concerns about the salon's hygiene practices and suggests a lack of attention to customer safety and well-being.

6. Communication barriers: One reviewer expressed frustration with the staff speaking a different language and making jokes, which made them uncomfortable. This highlights a lack of sensitivity to customers' experiences and preferences, as well as potential communication issues that can hinder effective customer service.

Conclusion:

Based on the comments provided, Tip Top Nails has several weaknesses that need to be addressed. The salon's cleanliness standards, service quality, professionalism, pricing, hygiene practices, and communication need improvement. While some reviewers did mention positive experiences, the negative comments outweigh the positive ones, indicating that there are significant areas for improvement. Addressing these weaknesses will be essential for Tip Top Nails to regain customer trust and improve its reputation.

Best TL Reviews

DO NOT GO!!! If I could give this place 0 stars I could!!! Please do not ever go to this place to get your nails done. The nail salon is extremely filthy. I went to get my nails done. I had dip powder on my nails. I asked for the ombré look and the nail tech, Kevin messed my nails up twice. He said that he had a new technique. I went with it but could tell it wasn’t going to be tight. He finally said… yes, this is going to look right. He then took all the dip powder off and started again. I was extremely patient. He redid them and messed them up for the 2nd time. I got there at 5:00pm and didn’t leave until 7:36pm. Guess what?? He didn’t even finish my nails. I asked him to make one correction and he got mad and said that he had to go. I said you have to go? I’ve been here over 2 hours. He proceeded to take off all the work he’d done and said, “ sorry I wasted your time.” I was like what? I’ve been sitting here this whole time and you’re not even going to finish. I said, “I’ve been so patient as you’ve messed my nails up twice.” He just looked at me. I was so upset. It was too late to go anywhere else so will have to go early Saturday morning because I’m looking at wedding venues in the afternoon.

** I have shared a picture of my nails to show you how my nails looked when I walked out. This is so unacceptable as a business.

Vonie is amazing! First time getting a manicure and her attention to detail is amazing! She also had to explain everything to me. Lol

Nail tech had an attitude. There was so many mistakes I wanted fixed. $55 it should be better. Whatever product they were putting on my nails it was burning like crazy.

Does feet ok, but staff not friendly and they refuse to speak English when speaking to each other in front of customer and that's SO RUDE!

Kevin is horrible he shouldn't be doing nails. I usually like there pedis but .... my nail is ready to come off. Due to unclean tools. I always pay for the delux pedi but 2 out of 5 times I've been there I don't get a foot massage. If I'm paying 60$ for a dam pedi that I can get at a legit spa for less I expect it to be immaculate and clean. But nope.dont spen your money with them. Plus they always got jokes in there language as soon as customers walk in. Rude af. Made me uncomfortable.

They were nice. However, the end result of my nails brought me to tears walking out of the salon. I will never go back! My fill ended up costing double since I had to go somewhere else to get them fixed. Highly disappointed.

1 star is way too nice. this shop is horrible, do NOT come here. my nails are atrocious when i walked out.

Worst dip ever didn’t even ask what shape I wanted ???? nd still got charged 45 bucks for disappointment