Quick Facts About Nails 21
Nails 21 Place, located in Lehi, has a mix of positive and negative reviews. In order to understand the strengths and weaknesses of the salon, we will analyze the comments provided.
One of the strengths of Nails 21 Place is their ability to provide a great overall experience. Customers have mentioned feeling like a princess and having a special and enjoyable time during their appointments. This positive atmosphere is important for creating a relaxing and pleasant environment for customers.
In addition, some customers have praised the skill and expertise of certain nail technicians. They mention that specific technicians, such as Lendy and Lisa, listen to their requests and deliver excellent results. This shows that there are talented professionals working at Nails 21 Place who are capable of meeting customers' expectations.
Moreover, many customers appreciate the careful and attentive service provided by the staff. One customer mentioned that the salon was very considerate towards their wife, who had recently undergone foot surgery. This shows that Nails 21 Place takes customer comfort and well-being seriously and is accommodating to individual needs.
However, there are also several weaknesses that have been mentioned by customers. One recurring issue seems to be with appointment scheduling and double booking. Some customers have reported difficulties in getting timely appointments, despite making them weeks in advance. This shows a lack of organization and can lead to frustrations for customers who have their plans disrupted.
Another weakness highlighted by a customer is the lack of consistency in the quality of service. They mentioned that there had been a decline in service over the past few months, with one specific incident involving an inexperienced technician who provided an unsatisfactory pedicure. This suggests that there may be inconsistencies in the skills and training of the technicians at Nails 21 Place.
Furthermore, some customers have mentioned negative experiences with the staff members. One customer reported feeling uncomfortable due to the attitude and eye-rolling behavior of one of the employees. Another customer claimed that the technician who performed their pedicure was glaring at them and making comments, possibly gossiping. Customer service plays a significant role in the overall customer experience, and these negative interactions can greatly impact a customer's perception of the salon.
Lastly, one customer reported a serious issue regarding an injury caused during a pedicure. They mentioned that the technician hurt their big toe with a cuticle cutting tool, which later led to ongoing pain and the possibility of an ingrown nail. This raises concerns about the competence and training of the staff, as well as the overall hygiene and safety practices of the salon.
In conclusion, Nails 21 Place has both strengths and weaknesses. They excel in providing a positive and enjoyable experience for customers, as well as having skilled technicians who can deliver satisfying results. However, there are areas that need improvement, such as appointment scheduling, consistency in service quality, and customer interactions. Additionally, the reported injury raises concerns about the salon's safety practices. By addressing these weaknesses, Nails 21 Place has the potential to become a more reliable and reputable salon.
Best TL Reviews
My husband and I went here for pedicures for my birthday. I also got a set of acrylic nails. They did a great job. My husband’s nail tech seemed a little curt and didn’t apply top coat like we talked about. My nail tech was absolutely delightful. I just wish I had caught her name so I could give her proper recognition. She was friendly and so kind. She had us giggling a few times and did an amazing job!
They did a great job and make you feel like a princess! My daughter had a great time and the cutest nails by the time they were done.
My wife recently had surgery on her foot and they were very careful with her pedicure. They made it very nice and special.
This is pink & white glitter powder french tip. Ask for Nail Tech Lendy @ Nail 21 in Lehi. He listens to your requests & does an awesome job!
I have been coming here for years and the last couple months have been bad, it is hard to get in and I make my appointments 3 weeks to a month ahead. I had an appointment with Sammy and when I walked in they acted frazzled because she was with another client so I am sure they double booked my appointment this has been the 2nd or 3rd time this has happened in 6 months. When I asked to make sure I had my appointment she said yes but was just getting started on the other client. She said you can wait 20 min (which she finished 30 min after my appointment) or my friend can do it. Clearly her friend was new, the worst pedicure I have ever had, it took double the time, she poured alcohol all over my leg, didn’t know where the products were at or what to use. She cut my toe and the gel polish looks terrible. I thought for as long as I’ve been coming there she would at least put me with somebody that had a little more experience it was very frustrating and I’m very disappointed in my toes. I will not be going back!
I did not like the vibe here. Girl who did my pedicure hurt my big toe with one of her cuticle cutting tool. It hurt so bad that I wanted to cry. There was another girl who initially set me up at first, kept giving me attitude and rolling her eyes. During the pedicure, the girl who did mine kept glaring at me and would laugh and make joking comments to one of her coworkers. I'm sure they were gossipping about me. Then I got yelled at for putting my socks on, even though my nails polishes were dry.
Update**
The big toe the girl hurt me with is still in pain. I think she gave me an ingrown nail. Beware of this place, they do not know what they are doing.
Hope was amazing and very sweet. She came recommended to me. I had her do #34 light pink dip with a rounded tip.
Obsessed! Lisa did such a good job and really paid attention to detail. I showed her some inspiration photos and she gave me exactly what I asked for. Very happy!
I needed my nails done for bridal pictures and I do not trust myself! I came here and I’m super satisfied with how my nails turned out! No stress here! It was about a half hour which fit perfectly with my busy schedule! Would recommend.
Place Pictures
Nails 21 Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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