Quick Facts About Tommy Nails
Tommy Nails Place has received mixed reviews from customers, with both positive and negative experiences being shared. In order to evaluate the strengths and weaknesses of the salon, let's analyze the comments provided.
One recurring weakness mentioned by several customers is the issue of pricing. One customer claimed that the salon is overpriced, while another mentions being overcharged for services. These comments suggest a lack of transparency and consistency in pricing, which can lead to customer dissatisfaction and mistrust. The negative pricing experience could be seen as a weakness of Tommy Nails Place.
Another weakness highlighted by several customers is the poor customer service. One customer complained about the rude behavior of a staff member, while another mentioned that staff members have nasty attitudes and do not listen to customer preferences. These comments indicate a lack of professionalism and a failure to prioritize customer satisfaction. The negative customer service experiences can be seen as a significant weakness of Tommy Nails Place.
Several comments mention issues with the quality of the services provided. One customer complained about their nails coming off within three days, while another mentioned that their lashes were done rough and came off the next day. These comments suggest a lack of skill or attention to detail by the technicians, leading to unsatisfactory results for the customers. The quality issues mentioned by customers can be seen as a weakness of Tommy Nails Place.
A positive aspect of the salon mentioned by one customer is the cleanliness of the establishment. The cleanliness is seen as a strength, suggesting that Tommy Nails Place places importance on maintaining a clean and hygienic environment for its customers. This demonstrates a commitment to providing a pleasant and safe experience for customers.
Another strength mentioned by a customer is the quick service provided by the salon. Quick service can be seen as a strength, particularly for customers who value efficiency and time management. The ability to provide quick service can be appealing to busy individuals who are looking for a convenient experience.
One customer mentioned that Tommy Nails Place offers wine, water, or soda to customers. This can be seen as a strength, as it shows that the salon aims to provide a comfortable and relaxing environment for its customers. The availability of complimentary beverages can enhance the overall customer experience and contribute to customer satisfaction.
In terms of the staff, there are mixed opinions. One customer praised the work of specific technicians, mentioning that they were pleased with their services. This positive feedback indicates that there are skilled and competent technicians working at Tommy Nails Place, which can be seen as a strength.
However, another customer mentioned that the technicians performing lashes and eyebrows have no clue what they are doing. This negative feedback suggests a lack of expertise or proper training in those particular services, which can be seen as a weakness of Tommy Nails Place.
In summary, Tommy Nails Place has strengths such as cleanliness, quick service, complimentary beverages, and skilled technicians in some areas. However, the salon faces weaknesses in pricing transparency, customer service, quality of services, and expertise in certain areas. These weaknesses can diminish the overall customer experience and impact the salon's reputation.
Best TL Reviews
My nails came off in 3 days. In the man that sit in the first desk is really rude and got mad because I said I didn’t like them when he did the design. The place was hot and they didn’t offer any water. They are over price.Worst experience ever
Overpriced???? My lashes was supposed to be $35.00 and a basic manicure with no polish was supposed to be $25.00. The woman who did my lashes was rough on my face. She placed the used tray from the lashes on my forehead. She finished my lashes after 20 minutes. She wrote my ticket for my lashes for $35.00. I was directed to sit down at chair 5 for my manicure. Well when I got up to wash my hands the technician changed from a man to woman. The woman did not speak English and I tried to explain to her my bill was should be $60.00. She continued announcing $80.00 ma’am. I paid her and left without angering with her. I will not recommend this shop to anyone.
They have nasty attitudes the customer is never right even though we know what we like. They let anyone do lashes and eyebrows, and those ladies have no clue what they are doing, their services are very over rated.
Clean, quick and offer wine, water or soda. If you like a good foot massage this is the place. *English language speaking and understanding maybe an obstacle. I am currently trying not to admit my hearing loss, but tell you 100% my experience. They do smoke on break ????and the smell in the salon wafts through, I'm a smoker so my sensitivity may be higher/lower than the average person. Wouldn't prevent me from returning. Fair price for service(s).
They do use drills for feet manicure portion.
I love Mike he does my nails and Holly does my eyebrows and lashes. When I get a Pedi I go to Ms. Kim. If Mike is not available to do my nails I go to Ms. Kim#2 she is very very good and you will definitely be pleased.
Awful and nasty. Overpriced and unprofessional. Just got my lashes done and completely came off the next day.
Lee did really good ????
My nails were gorgeous and priced CORRECTLY. Too many times I see people be over charged by nail techs because if you don't understand what your being changed for and ask questions you will be ripped off. I went into Timmy nails already knowing what I want so they couldn't fast talk me and i made sure I got the price before I pulled up. Because I don't have $100 to spend on something worth $40. QT nails got me real good one time and I said never again. They use to be my favorite and the only one I go to. Now tommy nails have gained a valuable customer. I been getting my nails done since I was 13 so I know when someone is trying to play me. When this salon seen I wasn't gone let them play me they handled me differently. You'll get more out of me by not trying to rip me off because I will get more and come more often. So my advice to a lot of nail techs in Montgomery, stop trying to get over on your customers. Don't be greedy and you won't loose customers.
Place Pictures
Tommy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended