Quick Facts About American Nails & Spa
American Nails & Spa place has a number of strengths that make it an attractive option for customers. Firstly, the customers overwhelmingly express their satisfaction with the services provided. Whether it's Mia or other nail technicians, customers consistently mention that they are very satisfied with their service. This positive feedback reflects the high quality of work and attention to detail that the nail technicians provide.
Another strength of American Nails & Spa is the promptness and efficiency of their service. One customer mentions that they got right in for their scheduled appointment, indicating that the salon values punctuality and respects their customers' time. This is an important factor for many individuals who lead busy lives and appreciate businesses that adhere to their stated schedules.
The friendliness and professionalism of the staff is also repeatedly highlighted as a strength. Customers mention that the staff is nice, professional, knowledgeable, friendly, and helpful. These qualities contribute to creating a welcoming atmosphere and establishing positive customer-staff relationships. Having a well-informed and friendly staff enhances the overall experience for the customers and helps build trust and confidence in the salon.
Pricing is another area where American Nails & Spa receives positive feedback. Multiple customers mention that the prices are great, indicating that the salon offers competitive and affordable rates for their services. This is especially important for customers who may be on a budget or looking for value for their money. The combination of affordable pricing and high-quality service is likely to attract and retain customers.
Additionally, the artistic abilities of the nail technicians are highly praised. Customers mention specific nail technicians like Mia and Cherokee, who are commended for their creativity and talent in creating unique and cute designs. This artistic touch sets American Nails & Spa apart from other nail salons and allows customers to express their individuality through their nails. Offering creative designs can be a significant selling point for a nail salon, attracting customers interested in unique and stylish nail art.
Despite these strengths, there are a few weaknesses that should be addressed. One customer complains that their daughter's nails fell off shortly after getting them done for a homecoming event. This reflects a lack of durability or potential issues with the application process. Although the salon offered to redo the nails initially, they refused to do so when the customer contacted them later. This inconsistency in their customer service can be seen as a weakness and may lead to a negative experience for customers.
Another customer mentions that there were additional charges that were not discussed prior to the service. This lack of transparency regarding pricing can be frustrating for customers, as they may feel deceived or taken advantage of. Clear communication regarding prices and potential upcharges is essential to maintain good customer service and avoid any misunderstandings or disputes.
Despite these weaknesses, it is important to note that the majority of comments express high satisfaction with American Nails & Spa. The positive aspects of the salon, such as the quality of work, friendly staff, competitive pricing, and artistic abilities, outweigh the negative experiences mentioned. However, addressing the weaknesses, such as consistency in customer service and transparent pricing, would further enhance the overall customer experience and reputation of the salon.
Best TL Reviews
Very satisfied with my service my nail tech was Mia she did a wonderful job I got right in for my scheduled appointment very satisfied with my service
Mia
you are blessed ❣️❣️ lovvvve them can't wait to go to work so i can show them off.... Once again I'm satisfied and happy thanks a million
My favorite nail place! They are always kind and do such incredible work! Mia always makes me nails look great and gives me a boost of confidence! Best nail place in Wooster, highly recommend!!!
They are really nice and professional. Their prices are great. The staff is very knowledgeable, friendly, and helpful. Class A+++++ on services. You will be extremely happy with them.
Cherokee is a real artistic nail technician. I wish I had taken some pictures of her cute designs. Go check her out. . . SO CUTE!!
My daughter had her nails done for homecoming last week on Monday by Saturday she had nails falling off at her homecoming! When contacting the salon they stated they would redo. We called today to set up appointment they said it was more then a week so they won't redo! She won't be going back there again.
Nice ladies Cherry and Michelle. Good job. Cpl nicks from the drill tho. Price didn’t match the nail fill service. Up charges were not discussed. That’s not very good customer service.
I love this salon. Mia did an amazingly artistic job on my nails. She never disappoints. ????. Thank you
Place Pictures
American Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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