Premier 1 Nails

+1 334-246-0320

1627 Opelika Rd #46, Auburn, AL 36830 United States of America

Open Today: -

Quick Facts About Premier 1 Nails

Premier 1 Nails has received a range of comments, both positive and negative. In order to evaluate the strengths and weaknesses, it is important to analyze each comment.

Starting with the strengths, one comment states that the nail tech was the best the person had ever had. The customer appreciated the personalized service and mentioned that the language barrier was not an issue. This suggests that the staff at Premier 1 Nails are attentive and capable of providing quality service. Another comment recommends the place for nail art, specifically mentioning two technicians who consistently provide good results. This shows that the salon has skilled technicians who excel in specific areas.

Moving on to the weaknesses, multiple negative comments mention issues with the quality of the service provided. One customer expressed dissatisfaction with the acrylic nails they received, claiming that the technician did not listen to their preferences and was rough during the process. The use of a machine drill that went onto the customer's skin was also mentioned, which indicates a lack of attention to detail and potential negligence. Another customer complained about the lack of proper drilling and other issues with their nails, leading to an unsatisfactory result. This suggests a lack of consistency and attention to detail within the salon.

Additionally, a negative comment highlights a negative attitude displayed by a technician when the customer expressed dissatisfaction. This implies a lack of professionalism and customer service skills. It is important for staff to handle feedback and complaints in a respectful and appropriate manner.

The issue of prices also arises in the comments, with one stating that the price was too high for the poor quality received. Another comment mentions a price gouging experience, where the salon allegedly increased prices once they became aware of the customer's financial status. This indicates a potential lack of integrity in the salon's business practices.

Hygiene and cleanliness are also mentioned as areas of concern. One customer complained that the tools were not properly cleaned, leading to breakouts. Another comment mentioned dirt under the nails, which the customer admitted was their fault, but there was no mention of the staff addressing or rectifying this issue. This suggests a lack of attention to hygiene practices within the salon.

Overall, Premier 1 Nails has strengths in terms of skilled technicians, personalized service, and the ability to provide good results in certain areas such as nail art. However, there are several weaknesses that need to be addressed. These include inconsistencies in service quality, potential negligence with tools, issues with attitude and customer service, questionable business practices related to pricing, and a lack of attention to hygiene and cleanliness. Improving upon these weaknesses will be crucial for the salon to maintain a positive reputation and ensure customer satisfaction.

Best TL Reviews

The nail tech was absolutely the best one I’ve had! I usually hate going to get my nails done because of the language barrier but I was the first client of the day and she was very sweet and did a great job

The price is to high for the poor quality. I like acrylic then a top coat for a natural look. I went in and kept repeating myself and the guy still didn’t listen. Was really rough and the machine drill kept going onto my skin. The dirt under my nails is my fault but No oil or anything. The nails wasn’t even drilled or did properly. My nails look a hot mess. Then he had a attitude because I didn’t like my nails. I paid but I will not be back.

I recommend this place to go for nail art.. Jason does my nails and does a wonderful job every time ! Would recommend all the time. Annie also does my feet perfectly the way I like them to be, highly recommend!

They do amazing work. I recommend going to see them!!! I love my nails.. thanks ????

Jason the nail technician was awesome. I showed him a design and he gave me a beautiful rendition of it. All of the staff was very nice and I enjoyed the experience…..

Once they knew I had money the price gouged and made excuses why to charge me more... so they did a good job but beware when they know ju got money they will make excuses to price gouge ju... if it wasn't for my girl I wouldn't have paid what I did

Update : they drilled into my beds and I have horrible lines from where they dug into them. It was extremely painful getting there work off. I would never go back to this place ever again. My nail beds are so weak from the drilling and I told them I had weak beds. Three broke in the bed where the lines they made are. Highly unprofessional and un happy experience with money gauging... If you use them make sure you get clear how much before they try to Nicole and dime ju

literally the worst nail salon i’ve ever been in. my nails look horrific. will NEVER go back. it was rushed and looks nothing like the picture.

She did good on my eyebrows but she didn’t clean the tools after she finished the girl before me & my eyebrows are also breaking out badly & it’s been a week