Quick Facts About Sunshine Beauty Supply
Strengths:
1. Wide range of products: The store is praised for having a comprehensive selection of beauty products, catering to various needs and preferences. Customers appreciate having all the items they need in one place, eliminating the need to go to multiple stores.
2. Customer-friendly: The staff at Sunshine Beauty Supply is described as friendly and knowledgeable. Customers feel comfortable approaching them for assistance and appreciate their expertise in helping them find suitable products within their budgets. The helpful and attentive service contributes to a positive shopping experience.
3. Good customer service: Multiple comments highlight the exceptional customer service at the store. The staff goes above and beyond to assist customers, whether it's providing product recommendations, offering installation guidance, or helping them find the right products within their budgets. This high level of customer service creates loyal customers who are likely to return and refer others.
4. Large space: The store is commended for its spacious layout, which allows for easy browsing and movement within the store. Customers appreciate not feeling cramped or overwhelmed during their shopping experience.
5. Great hours: Sunshine Beauty Supply's extended operating hours are mentioned as a positive aspect. Customers value the convenience of being able to visit the store at their preferred times without feeling rushed or limited by operating hours.
6. Variety of hair options: The store is praised for catering to different hair needs, including wigs and weaves. Customers who wear weaves, in particular, appreciate the wide array of options available to them.
7. Peaceful shopping experience: Commenters mention the absence of hounding or constant monitoring while shopping at Sunshine Beauty Supply. Customers feel at ease knowing they can browse and shop without feeling suspicious or judged. This creates a peaceful and comfortable environment for customers.
Weaknesses:
1. Rude staff member: One comment highlights a negative experience with a specific staff member who was described as rude and making discriminatory comments. This incident may indicate a lack of cultural sensitivity and an unwelcoming environment for some customers. Addressing and rectifying such behavior is crucial to maintain a positive reputation.
2. Racial profiling: Another customer mentions feeling uncomfortable and racially profiled due to being excessively followed and monitored while shopping. This issue highlights a need for improved staff training and awareness to ensure that no customer feels targeted or judged based on their race or any other factor.
3. Lack of tactful surveillance: The store is criticized for having surveillance that is too obvious and intrusive. Customers express discomfort with someone constantly hovering nearby and staring at them. Finding a balance between ensuring store security and maintaining customer comfort and privacy is essential.
4. Inattentive COVID-19 precautions: A customer mentions feeling uneasy about having a stranger breathe down their neck in the midst of a pandemic. This comment suggests that the store can improve its adherence to COVID-19 safety protocols by maintaining appropriate distancing and ensuring the comfort and safety of customers.
In conclusion, Sunshine Beauty Supply possesses several strengths, including a wide range of products, customer-friendly staff, good customer service, a spacious layout, great hours, a variety of hair options, and a peaceful shopping experience. However, the store also faces weaknesses related to rude staff behavior, racial profiling, intrusive surveillance, and insufficient attention to COVID-19 precautions. Addressing these weaknesses is essential to maintaining a positive reputation and ensuring a welcoming and comfortable environment for all customers.
Best TL Reviews
My favorite beauty supply store, they have everything you can possibly think of! They’re not cheap but they’re good! I go out of my way to shop here so I’m not running around to multiple place. Customer friendly, big space, friendly staff and great hours!
I love shopping here as the customer service is the best! The 2 young ladies are more than helpful and knowledgeable about products,installation and budgets! I had a #luvmehair wig that was not pre plucked and not staying securely on my head and winded up buying a wig from here for cheaper and better quality !
I've gotten a few wigs from here and have not been disappointed!
Will be coming back and giving out referrals too
U usually shop at cherry hill location, I spend bread when I do go...I refuse to go back because the Asian woman there, is rude and likes to say mean things to people of a particular look or color and laugh it off... then when expressing how uncomfortable she makes you feel, she will laugh it off like we homegirls, you can keep the micro aggressions and will keep my money and spend it elsewhere, Quiana is excellent and helpful always..... so ask for her when you do go,because she is knowledgeable about items.
This place has it all, from beauty to all your hair needs. I mean damn near everything from high end items to low end items. I don’t wear weaves but they have tons of options for those who wear it. Cute cosmetic jewelry and hair accessories. Most importantly you’re not being hounded or constantly watched as if you’re doing something suspicious so shopping is made easy. True peace of mind!
This store has everything for my family's various hair needs. Prices are good and customer service is friendly. The selection is what brings us back!
Lots of choices and not just for hair. Staff was very helpful and kind. The prices are great too. Will definitely be back.
Great place to shop for nice unusual jewelry and hair products ect! Pleasant customer service and helpful. The ladies that worked there help me find nice masks for hubby and i! Will be back soon just to browse!
They have a large selection of beauty products and it’s the closest beauty supply store to me. I was excited to support them, and appreciated the convenience. Unfortunately, I won’t be going back after being followed around the store, which made me feel very uncomfortable shopping there. I used to work in retail, I know the methods for keeping an eye on people. Typically, it’s done a bit more tactfully so the customers don’t feel completely ostracized. The person at sunshine was very obvious, constantly hovering right next to me and staring at me. I’ve been a patron of this store since they opened and have spent hundreds of dollars there. While I don’t think this means I deserve special treatment, I would never steal. When you have a clientele that is mostly people of color, who are often racially profiled in retail environments, you need to do better. Also, we’re still in a pandemic and I don’t really appreciate having some stranger breathing down my neck.
Sunshine Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 11:00 AM - 06:00 PM |
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| Tuesday | 11:00 AM - 06:00 PM |
| Wednesday | 11:00 AM - 06:00 PM |
| Thursday | 11:00 AM - 06:00 PM |
| Friday | 11:00 AM - 07:00 PM |
| Saturday | 11:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
How to go there
Location
Places