Quick Facts About Apex Taxi
Apex Taxi has received both positive and negative comments from customers, providing us with an opportunity to analyze and understand the strengths and weaknesses of the company.
Starting with the strengths, one recurring theme in the comments is the reliability and punctuality of Apex Taxi. In multiple instances, customers have praised the company for being the only one to answer their calls or for arriving on time, even in challenging circumstances such as extreme weather conditions or late-night pick-ups. This highlights Apex Taxi's commitment to customer service and their ability to meet the needs of their customers.
Furthermore, customers have appreciated the affordability of Apex Taxi's service. In one comment, a customer mentions that the company offered a lower price than a competitor. This suggests that Apex Taxi is competitive in terms of pricing and is able to provide cost-effective transportation options for their customers.
Another strength mentioned by customers is the cleanliness and neatness of the cars. This attention to cleanliness is important as it contributes to the overall customer experience and creates a positive impression of the company.
Additionally, there are positive comments about the friendliness and professionalism of some of the drivers. Customers have mentioned specific drivers by name, praising their courteous behavior, good conversation, and adept driving skills. These comments indicate that there are some drivers within the company who are providing excellent customer service and creating a positive experience for passengers.
Moving on to the weaknesses, a significant concern raised by multiple customers is the poor customer service they have experienced with Apex Taxi. Complaints range from rude and dismissive drivers to late arrivals or drivers not showing up at all. These negative experiences have led some customers to actively avoid using Apex Taxi and only resort to their services if there are no other options available. These comments suggest that there may be consistency issues within the company, with some drivers providing excellent service while others fall short in terms of professionalism and reliability.
Another specific issue that has been highlighted is the behavior of a particular driver, a heavy-set female with grey hair. Multiple customers have mentioned her rudeness and condescending attitude towards passengers. This raises concerns about the company's driver screening and training processes, as it appears that there are drivers who are not meeting the expected standards of customer service.
Furthermore, some customers have expressed frustration with the lack of responsiveness from Apex Taxi. Comments mention repeated calls going straight to voicemail and the perception that the company does not prioritize customer service. This lack of communication and responsiveness can lead to a negative customer experience and a loss of trust in the company.
In conclusion, while Apex Taxi has demonstrated strengths in terms of reliability, affordability, and cleanliness, there are clear weaknesses in their customer service, particularly with regards to rude and dismissive drivers, late or missed pick-ups, and poor communication. Addressing these weaknesses will be crucial for Apex Taxi to improve their overall customer experience and build a positive reputation in the industry.
Best TL Reviews
Excellent service tonight. Arrived 4.5 hours late on Amtrack and Apex was the only company to answer at 1am. The driver arrived when he said he would - within 5 minutes - and courteously took us to our destination at a very reasonable price (lower than the U service quote). Car was clean and neat. What more could you want?!
Apex was an absolute lifesaver when our the shuttle service we had originally booked failed us both times. Northern Arizona was experiencing extreme weather with many road closures, but Apex still came through on time and got us to the station much earlier than anticipated. Neil was very friendly, courteous, and made good conversation throughout and drove adeptly through the very snowy conditions. We are very thankful for Apex for getting us to our destination safely!
9 times out of 10 I always have issues with these people. I try to avoid them as much as possible, and only resort to their business if I cannot find a ride on any other app.
The drivers I've personally come across are rude and dismissive. Or treat you like an inconvenience. The worst part for me is that there have been multiple times I've tried to call and they are either way late to pick me up, or straight up don't arrive at all.
There is a heavy set female driver with grey hair. She is horrible. Rude and condescending to passengers. She needs to go. I called a cab for a elderly lady. This driver was horrible to her.
Nobody would answer. Called about 5 times, all went straight to voice-mail. If you don't want any business, continue what you're doing
Edit: Telling your customers to apply for the job in order to get proper service is unprofessional and not a practice you should get in the habit of. I understand being understaffed, but that's no excuse for poor service.
Got here earlier and waited, he was very patient with me and hauled me around and it was all good.5*
Fast service, waited no more than 5 minutes to be picked up. Driver was very friendly, and dropped me at my destination safely, and made me feel comfortable. I didn’t catch her name, but I’d use her again if I ever had the need.
The pawn shop was closing soon and Germain picked me up quick.
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